Olha Yevdokymova_SaaSJet Atlassian Partner

Hi, @Adeline Brais Jira Software (Data Center) doesn't offer native form functionality like Jira Service Management does, or Software projects on Cloud, but there are several plugins that fill this gap. One solution that fits these needs well is Smart Forms for Jira (Data Center) developed by my teams. Smart Forms for Jira…

Hi @helpdesk support The Public Access Forms feature is indeed in rollout mode, which is why some parts might be visible in your settings, but not fully functional yet. Here’s what you can check: Project permissions: Even if the feature is present, incorrect permission settings can block access. Double-check that your form…

Hi @Jonnie Bloor ! You're right — Jira recently introduced the ability to share native forms with people outside of your project, even if they don’t have a Jira license. This is great for internal business teams that need to raise requests without being full Jira users. However, there are still some important limitations…

Hi @Carolyn Moore At this time, Jira Product Discovery (JPD) doesn’t support the native “Forms” feature like Jira Service Management does. So if you're trying to collect input or feedback for ideas, the native options are limited. That said, you can use Smart Forms for Jira developed by my team as a workaround — and it…

Hi @Devmith Weeraratne Yes — Jira can definitely work for customer-facing workflows like your tour package inquiries, and your use case is a great example of how Jira can support non-tech operations too. Here's how you can structure it effectively: ✅ Goal: Let users submit inquiries on your site → Automatically create and…

Hello, @f_goxhaj You're totally right: Confluence is more of a collaboration and documentation tool rather than a full CRM. It’s great for sharing internal knowledge, managing team pages, and organizing content — but it doesn’t manage customer records or interactions like a typical CRM would. That said, since you’re…

Hi @Pedro Pintado You're right — Forms and Advanced Forms aren’t the same thing, and it can definitely be confusing. Advanced Forms are part of Jira Service Management (JSM) and work specifically with request types. They're not visible in the general “Forms” tab because they’re meant to be used behind the scenes — for…

Yes, unfortunately not all fields is avaliable in this view, you may even see this message. But if you will be okay with the fields avaliable you may try to check if the form is tied to request type you choosed in form settings. For example here only one form is tied to request type so I can only see some of avaliable…

Hello, @Clare Lawson What app were you using and what was wrong? Native Atlassian Option (with limitations) You can set up a Jira Service Management (JSM) customer portal: Access: Customers don’t need Jira licenses; they only need portal access. Configuration: Forms can be configured per request type. There is no built-in…

Hi @Antonia It looks like you've correctly linked your form to the "Request a change" request type in your project settings. What's happening The form is linked, but it only shows up if: You're using the customer portal (Jira Help Center), or You turn on the little switch that says "Use request type fields" in the issue…

Hi @Simon Sahli From what I understand, the main challenge you're facing is the growing volume of customers and the overhead of managing their onboarding/offboarding—especially as your team tries to stay on top of access changes across 3,000+ users and 400+ orgs. With Smart Forms, external users (like org leads) don’t need…

Hi @Tristian Gay It sounds like you're running into a limitation with user visibility in standard Jira form fields—especially for users who aren’t licensed JSM agents. If you're open to using a Marketplace add-on, Smart Forms for Jira offers a smooth solution for this exact use case. ✅ Here’s how Smart Forms can help: User…

Hi @Wanderson Martins If you're looking to set a maximum character limit on a form field in Jira Software native forms doest support this kind of input in forms. However, if you're open to using an Atlassian Marketplace add-on, Smart Forms for Jira offers exactly what you need. ✅ With Smart Forms, you can: Set a max…

Hi @Dominik Kaźmierski Smart Forms for Jira can help you achieve some kind of dynamic, conditional behavior, especially when it comes to customer-facing submissions and reducing field clutter in the issue view. Smart Forms supports When/Then logic, so you can show or hide fields based on a previous selection. Example:If a…

Hey @Mariama Cira Ka Yes, if you're using Smart Forms for Jira, you can customize the text that appears on the form submission confirmation screen! To do this: Open the form in Smart Forms for Jira Go to the “Settings” tab Scroll to “Submission Message” There, you can enter your own custom text—thank the user, provide next…

Hey @Simon Sahli The core of the problem is that JSM agents are creating full Atlassian accounts instead of "portal-only" accounts for customers. Smart Forms for Jira, developed by my team, provides several features that directly address this by allowing external users to submit information that creates or updates Jira…

Hello @GlenellRosburg If you're looking for more flexibility in customizing the confirmation experience, take a look at Smart Forms for Jira. It’s a powerful form builder that works across Jira Software and JSM and offers advanced public form features. What makes it stand out: Public Form Sharing – Share forms via public…

Great! Please duplicate your message to my email so we can continue conversation there😊

Hi @Peter Morrisey Yes, sure! We can arrange as many demo sessions as needed, plus we are always available via chat or emails to help you go through the process. Which one would you prefer?

Hello @Peter Morrisey What you're seeing — where the shared form link creates a new ticket — is expected behavior with public form links. They’re designed for new issue creation, not updating an existing one. If you're open to exploring a Marketplace app, Smart Forms for Jira is built to solve exactly this. Here’s how it…

Hi @Stefano Troisi You can configure Jira Automation to automatically associate issues created via Smart Forms for Jira with a specific Epic. Here’s how: 🧩 Step 1: Set Up Issue Creation in Smart Forms Open Smart Jira Forms from your Jira sidebar. Create a new form — or open an existing one. Go to the Settings tab. Enable…

Hi @Claudia Riverin You're on the right track with the trigger setup between Project #1 and Project #2 — but I totally get the frustration with copying all form fields over. With Jira’s native forms, you're limited because each form field must be mapped one-to-one with a Jira field — and that mapping doesn't always carry…

Hi @Mario Beigel Great question! At the moment, native Jira public forms do not support file uploads, even if you restrict access using IP allowlists. That restriction is in place to avoid potential security risks with unauthenticated users — and unfortunately, the IP restriction doesn’t lift that limitation. If you're…

Hi @Yuly Buenahora You're absolutely right — conditional field visibility is a feature that many users want, but it's not available in native Jira forms yet. However, if you're using Smart Forms for Jira, you can absolutely show or hide form fields based on previous answers. 💡 For example:If a user selects “Request new…

Hi @Amy Lane What you're trying to achieve — a multi-step form process between HR and the manager — isn’t fully supported with native JSM forms out of the box, especially when you're working with users who aren't agents. But there’s a solid workaround using Smart Forms for Jira. Here’s how it works: ✅ You can add a form…

Hi @Nguyen, Hieu Anh You’re absolutely right — as of now, public Jira forms do not support file uploads due to security and permission limitations. The attachment field is hidden or disabled when a form is made public, and there’s no native configuration to change that behavior. However, if your use case requires…

Hi @Oliver Strauß Right now, Jira Service Management’s native form builder doesn’t support invoking one form from another based on a field selection. You’d typically need to pack everything into a single form or redirect users manually — which isn’t ideal for a modular setup like yours. That said, you might want to check…

Hi @nadeem.ahmad It’s awesome that you’re exploring Jira Product Discovery — and your setup using Google Forms + Sheets + API script is a clever workaround! That said, these kinds of integrations can sometimes get tricky, especially on the free tier or if there are permission/API scope limitations. If your goal is to…

Hi @Paolo Marangio Great question — and you’re not alone in looking for a smoother way to reuse forms across projects. If you're using Jira native forms, there’s currently no built-in export/import or form template sharing between Jira Software projects. Each form is created and stored per project, so unfortunately, you’ll…

Hi @Tirupal Reddy Indireddy Hi and welcome to the Jira world! 👋 You're asking a great question — and the short answer is yes, Jira can absolutely help you replicate much of your .NET-based approval workflow — but it depends how flexible and scalable you need it to be. Here’s what’s possible with native Jira: Projects &…