Tejaswi G Atlassian Team

Hi @Abhi Tanwar, This is Tejaswi from the Opsgenie Team, and I am happy to help. I understand you wish to notify each user four times before notifying the other on-call users in the rotation. We don’t have a feature native to Opsgenie to achieve this use case. You can manually create an escalation rule with a 5-minute…

Hi @Venz, This is Tejaswi from the Opsgenie Team, and I am happy to help. Yes, you can use these details in the Opsgenie filter condition as a key-value pair. If you are facing any issues with these, Please feel free to reach out to us at https://support.atlassian.com/contact Kind Regards, Tejaswi

Hi @Haseeb Khan, This is Tejaswi form the Opsgenie support team and happy to help. From the shared screenshot, The user1 one is added as responder to the alert, But the user does not have any active notifications or the notification rules don't match the alert to send the create alert notification of the user. I recommend…

Hi Fabio, This is Tejaswi from the Analytics team and here to assist. We would like to review your current table setup in the Analytics to assist you. Can you please log a ticket at https://support.atlassian.com/contact to look into the issue? Kind Regards, Tejaswi

Hello Rishabh, I'm Tejaswi from the Statuspage team, and I'm here to assist you. Currently, we don't have any other native integration with the status page aside from the product list mentioned here. My suggestion is for you to utilize the metric API and develop a custom script that can push system metrics to Statuspage.…

Hi @Moveen Kiran , This is Tejaswi here from Statuspage Team and here to help. You can receive the Snowflake statuspage update in your slack channels. You can follow the steps mentioned the below to subscribe to slack channels. Go to the snowflake statuspage * Click on Subscribe button and select Slack notification method…

Hi @Maxim Chechenev, This is Tejaswi here from the Opsgenie Team and here to help. You can create an internal schedule for your internal support team and don’t route any alerts to this newly created schedule. You can control the routing of alerts via routing rule and escalation policy and not route any alerts to this new…

Hi @Mateo Hermosín This is Tejaswi from Statuspage Team and here to help. If you wish to reuse the same components on multiple statuspage., You can add them as a third party components and manage them from a single base statuspage and it will be updated in all the other statuspage as well. Once a Public facing statuspage…

Hi Albert, Thanks for getting back to us. I completely understand your requirements and we apologize for any inconvenience it may have caused. I have made sure to communicate your feedback to our Engineering team and the product manager accordingly. Please feel free to reach out to us https://support.atlassian.com/contact…

Thank you for your update and for sharing your feedback on the usage of the Opsgenie Analytics detailed report. I have forwarded your concerns and details to our Engineering team for further review. Additionally, I encourage you to leave your feedback as a comment on the Feature Request (FR) to ensure it receives the…

Hi Albert, We apologize for the confusion but these changes are part of https://support.atlassian.com/opsgenie/docs/view-global-and-team-reports/ however, we have an update from our engineering team and the requested feature is now available. This will now allow you to download the detailed alert view. You can also leave…

Dear Albert, Thank you for contacting the Opsgenie community. We have noted your request to view alert details in the new Analytics UI. We have a feature request with the ID OPSGENIE-1996 for this particular request. You can upvote the feature request and add yourself to the watcher list to receive updates on the status of…

Hi @B_J Ong Thank you for reaching the Statuspage community. We understand that you wish to edit the content of the subscriber SMS notification sent out to your subscribers. Unfortunately, as per the current design of the Statuspage, we can't edit the content of the SMS notification. However, we have logged a Feature…

Hi John, Thank you for reaching out to Opsgenie community. We understand that you wish to escalate the alert to the next schedule if there is no on-call person in the schedule. As per the design, The Opsgenie waits for the time delay as mentioned in the escalation policy irrespective of the scheduled on-call person. To…

Hi Tom, Thank you for reaching out to the Opsgenie Community. It seems like you're having trouble with the Zabbix and OpsGenie integration. The issue is that the alerts appear in OpsGenie without an owner or responders. OpsGenie considers the team that adds integration to be the owner of the alerts created by this…

Hi Mark, Thank you for reaching out to Atlassian support. I understand you would like to see the start and end date of a rotation in the same object. When rotation is split between two dates, the historical type will show the current date as the end date, and the default type will have the actual end date. In this case,…

Hi Balaurugan, Thank you for reaching out to the statuspage community. We don’t have the option to change the affected components displayed in the notifications. However, I have logged an FR STATUS-743 for your request. The Statuspage feature requests are currently for internal access only. I would recommend keeping an eye…

Hey Adam, Thank you for reaching out to the Opsgenie Community. Opsgenie does not directly support a feature to roll notes and attachments forwarded into future alerts of the same type. However, Opsgenie does have a feature called "Alert Policies" which can be used to automate actions based on defined conditions. While it…

Hi Henrik, Thank you for reaching out to Atlassian Community Support. It sounds like you're looking for a way to consolidate and manage your alerts more efficiently to avoid unnecessary calls to your night manager. This could be achieved by implementing a few changes within your monitoring solutions and alerting system.…

Hi Tomas, Thank you for reaching out to Atlassian Community. We utilise Opsgenie to keep a watchful eye on Azure alerts, while our Statuspage primarily serves as a platform for incident communication targeted at the relevant audience. To gain deeper insights into our product offerings, we encourage you to explore them…

Thank you for reaching out to the Atlassian Community. Unfortunately cannot dot parase the arrays in the payload. We recommend you to further fine-tune your filter condition used in the subsctring function to get the ID from the findings or your can also use the extract function and pass a regex to get the required field.…

Hey Al, Thanks for reaching out to us on the Atlassian community. This is Tejas here. Happy to help :) As I understand, You are trying to set up a Pingdom integration and getting a read access error. Can you please check if you have read access for the created API key? Additionally, can you share the complete screenshot of…