Tejaswi G Atlassian Team

Hi @sanjivani wayal Thanks for reaching out to Atlassian Support! I'm Tejaswi from the Opsgenie Support Team While we do not possess any official documentation regarding this migration, I have identified several community posts linked below that may prove beneficial for the transition to Opsgenie:…

Hey @Emmanuel Derosier This is Tejaswi from the Opsgenie Support Team and Happy to help :) You can achieve your usecase via Opsgenie and Create a global email integrations with tags to differentiate each integration and Level1 as a Responder team. Once the alert are created your further route your alerts based on these…

Hi @Neve Thank you for getting back. We can't select the mattermost channels in the Opsgenie as it's webhook based integration. You need to create a dedicate channel webhooks in mattermost and integrate it with Opsgenie. If you wish to route the alerts to multiple channels, you need to create multiple webhooks for each…

Hi @Neve We have a native integration with Matter Most. The integration documentation can be checked out using the link here. If you have further queries, Please feel free to log a ticket with us. Kind Regards, Tejaswi

Hi @nclark Thank you for reaching out to Analytics community support. You can use the JSON_EXTRACT function and get the desired value from your custom fields. JSON_EXTRACT("Description", '$.content[0].content[0].text') Please feel free to open a ticket with us if you face any issues with this extract. Kind Regards, Tejaswi

Hi @Christopher Vickery This is Tejaswi from the Analytics support team and happy to help. You can refer to the article here where we are filter the part and child value by the Drop down control and you can update the same to the text control instead of dropdown control. Kind Regards, Tejaswi

Hi @Stephen_Wingert This is Tejaswi from the Analytics support team and happy to assist :) Currently, we don't sync the permission Jira project permission with the analytics and hence analytics does not restrict projects. We have an FR ANALYTICS-110 for this request. Please upvote and add yourself as a watcher for this…

Hi @Erin Neufeld This is Tejaswi from Opsgenie support and happy to help :) Unfortunately, We don't have this feature in the Opsgenie as of now and we have an FR OPSGENIE-365 logged for this. I recommend you upvote this feature and add yourself as a watcher to receive notifications about it. Regards, Tejaswi

Hi @markel This is Tejaswi from Opsgenie support and Happy to help :) I understand you wish to setup a rotation and a schedule to escalate and notify the alert to your leadership team. You can't add the same team as a participant in the rotation of a schedule as it introduces a loop. You can use the escalation policies if…

Hi @Kundan Bonde Thank you for getting back to us. Can you please log a ticket with us at https://support.atlassian.com/contact so that we can understand your complete use case and check if there are any workaround for yours. Kind Regards, Tejaswi

Hi @Ryan Sealey This is Tejaswi from the statuspage support team and happy to help :) We have a known bug STATUS-852 with the statuspage for this issue. You can upvote the bug and also follow the workaround mentioned in the bug. Kind Regards, Tejaswi

Hi @Akash Ashok Kondekar This is Tejaswi from the Atlassian Support Team and happy to help. We don't have any other integrations with monitoring tools apart from the list here irrespective of the plan. You can use the statuspage API and create a custom script to integrate with the statuspage. Kind Regards, Tejaswi

Hi @Kundan Bonde This is Tejaswi from Atlassian Team and here to help :) Unfortunately, We don't have a option to parse the email integration description HTML text and it will be displayed as a plan text in Opsgenie. We already have an FR OPSGENIE-1551 for this request. You can add yourself as a watcher to receive the…

Hi @Andre Tenreiro Thank you for reaching to Atlassian community. This is Tejaswi and happy to help. I recommend you create a single team with multiple schedules and escalation rules based on your requirement. You can refer to the document here for the example where they have configured the rotation of business hours and…

Hi @Jean-Christophe Lecouty This is Tejaswi here from the Atlassian support and happy to help. We already have a known bug OPSGENIE-2300 for this issue and it is being worked on it. Please add yourself as a watcher to track and receive the notification updates on this bug. Kind Regards, Tejaswi

Hi @Mary Heather Cox This is Tejaswi from the Support Team and happy to help. Can you please log a ticket with us to check your instance and assist you further with this request? You can log a ticket by going to https://support.atlassian.com/contact. Regards, Tejaswi

Hi @Don DMack This is Tejaswi from the Analytics Support Team and here to help. From the shared query, The Join and the filters seems to correct. Can you please log a ticket with us so that we can have look and the query results and debug the issue further? You can log a ticket with us at…

Hi @Ronald Heijn Buys This is Tejaswi from the Atlassian support team and happy to help. If you are using the Atlassian login and wish to login to Opsgenie with Azure AD via SSO. You need to use the Atlassian Access (Atlassian Guard) to setup this. Ideally, You should not be billed for the users using only the Opsgenie for…

Hi @Greg Davis Thank you for contacting the Atlassian Community. I am Tejaswi from the Support team. At present, we don't offer an option to directly obtain links to the status page components. I have created a new feature request, STATUS-851, to address this issue. I encourage you to monitor the status page community for…

Hi @Ronald Heijn Buys This is Tejaswi from the Opsgenie support team and here to help. :) If you have a fixed scheduled where non of the users will be on-call, then you can use a notification policy to delay alert notification for the alert create during this time frame. You can refer to the documentation here for more…

Hi @Josep Martinez ElParking This is Tejaswi from the Opsgenie Team and here to help. We don't such a option available in the Opsgenie to update alert based on the time of opening of the alert. We have an FR OPSGENIE-566 logged for this option. Please upvote and add your self as watcher to track this feature request. As…

Hi @Adnan Tatar This is Tejaswi from the statuspage team. You can monitor APIs via the statuspage and only show the uptime status of it via the statuspage. I recommend you to write a custom script using our statuspage APIs which would monitor the status of your API and push the statusupdates to Statuspage components via…

Hi @varadsurendrakulkarni This is Tejaswi from the Opsgenie Team and happy to help. Please check if you have enabled the "Alert is acknowledged" action in the webhook integration and also if the alert meets the alert filter in webhook integration. Additional you can also use the ServiceNow integration itself to call custom…

Hi @dinesh.kn This is Tejaswi here from the Opsgenie Team and here to help. Unfortunately, we can't export the Opsgenie on-call details to a spreadsheet or CSV format. We already have a similar feature request, OPSGENIE-1238, logged for this issue. I recommend you upvote and add yourself as a watcher for the status updates…

Hi @Ankit Jain This is Tejaswi from the Opsgenie team and here to help. We currently don't have any APIs to export the reports and have an open feature request OPSGENIE-92 for it. Please upvote and add yourself as a watcher to track the status updates on the FR. As a workaround, I recommend you use our Opsgenie alerts APIs…

Hi Alex, This is Tejaswi from the Opsgenie Team and happy to help. Currently, we don't have such an option in the Slack integration of the Opsgenie. I have created a feature request OPSGENIE-2223 for this request. FR Link: https://jira.atlassian.com/browse/OPSGENIE-2223 Please upvote and add yourself as a watcher to…

Hey Thank you for reaching out to Atlassian Community. This is Tejaswi from the Opsgenie Team. You can't achieve your use case with a single integration, so you need to use multiple Slack integrations. In Opsgenie, we cannot combine "AND" and "OR" operators.You can split your conditions like the below and add the below…

Hi Duy Le, Thank you for the update. Can you please log a ticket with us at https://support.atlassian.com? we would like to review your current team setup. Kind Regards, Tejaswi

Hi Duy Le, This is Tejaswi from the Opsgenie Team, and I am happy to help. We don't have a direct delay Option in Opsgenie to delay the triggering of the integration. The integration will be triggered as soon as the alert is assigned to a team. However, you can create a separate Team, "Team ZD," which will have only the…

Hi @Ergo Sims This is Tejaswi from the Opsgenie team and here to help. We don't have a separate notification rule(flows) for the existing alerts and you will be notified via a new alert rule if you are added as a responder via the escalation rules or if you are notified again via it. If you have any further queries, Please…