Marcus Jones Expert

Perhaps someone smarter than me can provide additional insights, and if you find an alternative method, do let me know :)

I agree 100% with you Eirikur, unfortunately from what I am seeing in the documentation, for that specific call you need those higher-level permissions. Is there a way you might be able to bulk import customers into your Jira instance? I know that is not a good way but could get you around this one call with those org…

Hi @Vera Valshonok , You can go to your portal, assuming your an admin, and select the "Customize" tab on the far right. Then select "Edit HomePage Layout". You'll see all your portals there and you can click the "eye" icon to show or hide them. Ofcourse, the project must already be created for you to go in here and hide…

Certainly. Perhaps another community member has a better way to achieve this, but glad it is working!

Not sure why my replies aren't being reflected so I'll try again here. As I was thinking through this there is a better way. You'll just want to add a Branch for "Most recently created issue" after your "Create Issue" action. Then add your re-fetch issue data and send email actions within that branch. 

Apologies, as I was thinking through this there is a better way. You'll just need to add a branch after your "Create Issue" action that is branched on "Most recently created issue". Then add your re-fetch issue data and send email within that branch. 

Apologies, as I was thinking about this a better way would be to add a branch for created issues. After your create issue action, add your branch for "Most recently created issue" and then re-fetch and send email within that branch. Apologies for any confusion!

Hi @James Nelson , Since you added in a "Re-fetch Issue Data", you'll need to check the box next to "Run a JQL search and execute actions for each issue in the query." Then simply add in your JQL. In the simplest form, you could just add the JQL for the project you are working in so it would look like: Project = "Data…

Awesome! Yes, that is exactly what I was going to suggest you do. Great job figuring it out!

Hi @[deleted] , Unless I'm not understanding the question correctly, you should be able to simply set the reporter as part of the clone process in your automation. 

Hi @[deleted] , Welcome to the community! You can achieve that by using a bit of JQL in your queues. You'll need to create one for each organization. So, let's say I create a queue for organization A. I'll create that and then set the Filter by to: resolution = Unresolved AND Organizations = "Organization A" Then you…

I agree, unfortunately looking at the documentation that level of permission is required for that particular call. I haven't been able to find anything thus far on how that can be scoped down.

At the bottom of the HTTP action in power automate set your authentication to Basic. The "UserName" should be the Jira user that the API token was created under and the Password should be your API token itself. 

Hi @Nicole Comer , Welcome to the community! Currently there are no restrictions in terms of file types that are allowed for upload. There is an open ticket with Atlassian around the ability to allow/deny attachment based on file type here - https://jira.atlassian.com/browse/JRACLOUD-61024

Hi @Bryan Phil , Welcome to the community! That feature is set for release Q3-Q4 this year. Here's a link to the update: https://www.atlassian.com/wac/roadmap/cloud/Virtual-Agent-for-Jira-Service-Management-on-Microsoft-Teams?&p=02f0b98e-ff

Hi @David Willoughby , I'm wondering if it has anything to do with the fact that she has access to multiple tenants. Is she accessing your tenant via your specific url? https://<your_tenant_name.atlassian.net>/jira/projects Has she tried it in an incognito browser? It could be redirecting her based on the browser cache.…

Hey @Sara , There may be a better way to do this, but it is my understanding you still need to set the Org for the ticket. So what I do is when a ticket is created I check what org the reporter is in and then set the Org for the ticket. Trigger - When field value for "Reporter" changes If Condition - Reporter IS IN…

Hey @Melanie.Johnson , You need to either be part of an Organization that is on that ticket OR you need to be a request participant. The portal will only show you tickets that you are a part of. You'll want to set that as part of the process where they come over from DevOps. ~Hope that makes sense. Let me know if I need to…

Hey @Eiríkur Baldur Þorsteinsson , I did some testing on my end and the issue is your headers. Remove both of your headers and make the request without them. This is my entire request { "uri": "https://*sanitizeed_url*/rest/servicedeskapi/customer", "method": "POST", "authentication": { "username": "*sanitized_email",…

Hi @Eiríkur Baldur Þorsteinsson , Apologies for the delay, I took my family on vacation to the beach and have been disconnected. I will look further into this as I have time tomorrow, but just to confirm, the customer you are trying to create does not exist, right? From first glance it appears your JSON is correct. Once I…

You can call any API you like as long as you have the URL, headers, and authentication. 

Hi @Eiríkur Baldur Þorsteinsson , you are exactly right. The process will consist of actually several calls. The first call will be to get the user ID. That will be a simple HTTP request with the URL where you inject the user's email as part of the URL. This will return the user ID which you can then use in your next call…

Hi @Eiríkur Baldur Þorsteinsson I've used that Power Automate connector and had the same issues. Since the connector uses the Jira Cloud API and not the Jira ServiceDesk API the reporter is always set to the user that generated the token you are using to authenticate. You will want to use the servicedesk api directly via…

OK, I think I understand a bit better now. One thing you can do is just check the day a ticket was created and then assign it to a specific user based on the day of the week. It's a bit manual if the user's change often, so you would need to go in and update the assignee for a specific day(s) if it changed. The approach I…

Hi @Lucas de Souza , Since in order to assign a ticket to a user, they have to be licensed, why not use a group and then assign via round robin to that group?

ривет, @Viktoryia K_! Вы правы, вам потребуется немного больше креативности для автоматизации. Один из способов решения этой задачи - использовать автоматизацию для проверки времени создания заявки и затем назначать ее тому агенту, который дежурит в это время. Но несчастная часть заключается в том, что каждый раз, когда…

Hi Apurva and welcome to the community! I believe you will just need to add some branching for the related issues. So for example, when an issue is linked, we want to take action on the linked issues so we'll use a branch and set the "Type of related issues" to linked issues. We can then run some Issue Fields Conditions to…

Yes! That was the push in the right direction I needed. Thank you!

Hey @Rebekka Heilmann _viadee_ , I was asking around in the community leaders chat and found that this is actually a badge and not an actual certificate of achievement. It's been called a "Certificate of Achievement Kudos Badge", and I think that is causing some confusion. I read it the same way that there is a physical…

Hey @Rebekka Heilmann _viadee_ - Not at the moment but will certainly find out and let you know!