Comments
-
Hi 김준희, Hope you are doing well. Try: project = "PASSUP2024" AND assignee IN (currentUser()) AND statusCategory IN ("To Do", "In Progress") and activeChecklistItems > 0 and checklistItems ~ "plan"
-
Hi Dr_Win_ST, I hope you're doing well! To address your concern about project visibility, please follow these steps: * Check Project Access Settings: * Go to Project settings for the project in question. * Navigate to the Access section. * Verify if the Project Access is set to Private. If it's set to Public or…
-
Hi Rahil, Hope you are doing well. My suggestion is to work within a single Service Management project to keep all information centralized since the topics are related. While you cannot hide queues, you can use a workaround by creating Security Levels for each country (e.g., Visible to Australia, Visible to Canada, Visible…
-
Hi Helly, Hope you are doing well. First, please note that "Request Participants" is available only in Service Management projects, not in Software projects. If you are experiencing this issue in a Service Management project, please try the following: * Add the "Request Participants" field to the screens associated with…
-
Hi Kay, Hope you are doing well. Try leaving the "Approver Group" field empty without predefining a value. Then you should create an automation rule with the following steps: * Trigger: When an issue is created * Condition: Issue fields condition where GEO equals AMER * Action: Edit Issue, and set the "Approver Group"…
-
Hi Erin, Yes, it is generally necessary to add a domain to the email domain settings before you can use an email address from that domain in a Jira Service Management project. Here’s why: * Domain Verification: Adding a domain to the email domain settings verifies that you own or manage the domain. This is a security…
-
Hi AJ, You've pointed out the two primary reasons why a ticket might not have a link to the portal, and I think you're on the right track. Here’s a bit more detail to help clarify and potentially solve the issue: * Request Type Field is Empty: As you mentioned, if the "Request Type" field is empty, the ticket won't appear…
-
Hi Oleksandr, I hope this message finds you well. Unfortunately, it is not possible to share customer requests across multiple projects as they are limited to single project use. However, there is a practical workaround you can utilize: Forms. You can create a Form within one project and then duplicate it across the…
-
Hi Greg, You ca try: Go to Workflow and edit it. Go to the Transition/s that you need to pe performed by Customer/s and please check the box: Show transition in the customer portal. Basically this will let the Customer to perform the transition via the portal.
-
Hi Michal, Please ensure that you Story is in Child relationship with the Epic. You can do this by open the Epic and see if the Story is append to Child issues.
-
Hi Max, 1.Go to you avatar (Right top corner) 2.Select Notification 3. Check if you have checkmark on: You’re mentioned on an issue I will also attach a photo:
-
Hi Lilli, 1.You need to create a new Screen and add the requested field (Let call it: "Field A" to the new created Screen. 2.Open the workflow and click on the transition that is moving the ticket to Done and click Edit 3.Add this screen to the transition 4. On the same transition go to Validator and select: Field Required…
-
Hi Michael, Unfortunately this is not possible but there is a suggestion idea open for that. Feel free to vote and watch the issue: https://jira.atlassian.com/browse/JRACLOUD-6851
-
Hi Marian, If "Dev escalation view" is a Queue used by your team try to edit the Queue by adding into JQL : and status = (here you type the needed status) Have a nice day.
-
Hi Sherany, For Jira Service Management Cloud the out of the box functionality let the customer/s to sort the tickets by Status and Request type. JQL and advance filters are available to Service Management Agents. Have a nice day.
