Cristian0791 Expert

Hi Madhava, * Click on the gear icon (⚙️) in the top-right corner. * Select User management from the dropdown. * Click on filter and add Suspended * Then select the user click on the (...) and select Restore After this: * Navigate to the specific project you want to assign the users to. * Go to Project settings > People. *…

Hi Karolis, Please try this JQL: created >= 2024-07-01 AND created <= 2024-07-31 and resolution is EMPTY Hope this helps.

Hello Ito, this functionality is not available with the standard features of Jira. You will need to install a third-party app. I recommend using DeepClone: https://marketplace.atlassian.com/apps/1218652/deep-clone-for-jira?tab=overview

Hi Stefano, Hope you are doing well. The issue of a user not receiving the JIRA invitation email despite your efforts can be due to a few different factors. Here's a step-by-step guide to troubleshoot and resolve the problem: 1. Check the Spam/Junk Folder * Ensure that the user checks their spam or junk mail folder, as…

Hi Megan, Hope you are doing well. Can you please verify if the affected customer have some filters in the view request tab. Eg: Status or Request Type.

Hi Vera, To hide a project in Jira after migrating it to another instance or platform, preventing users from accessing or creating new tickets, you can follow these steps: 1. Change Project Permissions * Remove Project Roles and Permissions: * Go to Project Settings of the relevant project. * Navigate to People or…

Hi Frank, In Jira, if you're looking to quickly start using JQL (Jira Query Language) to search for issues, you can use the following keyboard shortcut: Keyboard Shortcut: g + i This combination will bring you directly to the issue navigator, where you can start typing your JQL queries. Steps to Use the Shortcut: * Press…

Hi Dilli, Here are some steps you can take to resolve this issue: 1. Check Permissions Scheme * Project Permissions: Ensure that the "Reporter" has the "Create Issues" permission in the project's permission scheme. This permission allows users to create new issues in the project. * Browse Projects Permission: The user also…

Hi Lucifer, Hope you are doing well. Please go to you Avatar( right top corner). Click on it. Select "Notification" and then check from "Send me emails for issue activity" the tab with "You make changes to issues".

Hi Ondrej, Try to use "Create new issue" not "Clone". Also when you are creating the automation please ensure that "Linked issue" is selected. Please see my photo attached.

Hi Ondrej, To change the name of the Help Center in Jira Service Management, follow these steps: * Log in as a Jira Administrator: Ensure you have the necessary permissions to make changes to the Help Center settings. * Navigate to Project Settings: * Go to the Jira Service Management project where you want to change the…

Hi Rahul, Could you please check if the "due date" field is set as non-mandatory in the "Customer Request Type" that users are completing before submitting a ticket? Since the software users are considered Customers in the Jira Service Management project, they can only view the fields available in the Customer Request. To…

Hi Paul, Please try: project = X AND status in ("Awaiting Action", "In Progress", Reopened) AND and created >= startOfMonth() This should bring you the tickets created in the current month. Each month it will bring you new created tickets.

Hi Hasan, Go to: User Management , find the user profile and click on user and then "Show Details" and under JIra Service Management provide him User(Agent) access. After this please ask the user to retry.

Then try: * When: An issue is transitioned. * If: The reporter belongs to a specific organization (add the organization). * Then: Edit issue fields: Organization (add the organization) Ticket should be shared with the whole organization and they should receive notifications.

Hi Vyshnav, You can try: JQL: project= (input project name) and issutype = bug and reporter = (Input reporter/client) This will bring all tickets that are opened by a specific reporter. The you can export this in XLS and make a count based on Summary or Description what ever is relevant for you to find how many tickets…

Hi Hasan, By default if he is service desk customer he/she will have access only to the Customer portal to submit requests. If you need to provide Project view to Queues please add him to Service Desk Agent role in the project. Hope this helps.

Hi Gagana, For the State Change Issue: Even though your workflow supports the change, check if there are any additional conditions/validatiors or required fields that might be causing the hiccup. Sometimes, clearing your browser cache or trying again later can help. If it still doesn’t work, the Jira logs or support team…

Hi Vibhu, Switching to a Jira-related job doesn't necessarily require certification, but it can be beneficial. Here are some considerations: When Certification Might Be Beneficial * Competitive Job Market: If the market is competitive, a certification can make your resume stand out. * Lack of Experience: If you have…

Hi Suganya, Try to set up an automation with these steps: * When: An issue is transitioned. * If: The reporter belongs to a specific organization (add the organization). * Then: Send an email to all customers involved. For example, your email could say: Hi everyone, Please be aware that this ticket has moved to a new…

Hi Rajat, A quick way to find out if your Jira instance is hosted on the cloud or data center is by checking the URL. Jira Cloud instances usually have URLs that end with atlassian.net, for example, <a href="https://yourcompany.atlassian.net" target="_blank" rel="nofollow noopener…

Hi Suganya! Sending email notifications to all customers in your Jira organization can help keep everyone informed and engaged. Here’s a step-by-step guide on how to set this up effectively. Step-by-Step Guide * Check Your Permissions: Ensure you have the necessary permissions to configure notifications in your Jira…

Hi Rajat, In Jira, organizing and categorizing your work items effectively is key to managing your projects efficiently. Let's dive into the concepts of "Issue Types" and "Sub-Task Issue Types" to clarify their purposes and uses. Issue Types Issue Types in Jira represent different kinds of work items that need to be…

Hi 김준희, Are you using https://marketplace.atlassian.com/apps/1220209/issue-checklist-for-jira-free?hosting=cloud&tab=overview for checklist?

Hi Andy, Hope you are doing well! To manage user permissions, please follow these steps: * Navigate to User Management: * Go to the admin section of your Atlassian site. * Locate the Group: * Click on Groups in the sidebar. * Search for the site-admins group. * Add a User: * Once you’ve found the site-admins group, click…

Hi Rajat, By default the subtask is link with the story or other issuetype as children. Please see my photo: What you mean by approval? Can you please provide some context?

Hi Rajat, I hope you are doing well. Sub-tasks are a sub-issue type in JIRA and are not displayed in the "Create Issue" dropdown list. To create a sub-task, you first need to create the parent issue. Once the parent issue is created, you can add sub-tasks from the issue view. Here’s how you can create a sub-task: * Create…

Hi Pradheep, I hope you are doing well. The short answer is no, you cannot add custom fields during the initial project creation in a team-managed project. However, adding custom fields afterward is straightforward and can be done directly through the project settings. This flexibility allows you to tailor the project to…

Hi riswika18, I hope you are doing well. You can find a detailed explanation of the plan here: How is my usage calculated?. In summary, there is a limit on automation runs, but the functionality of the automation remains the same across different plans. You can refer to the comparison in the attached photo for more details.

Hi Bob, Hope you are doing well. Here are a few steps you can take to investigate and potentially resolve this issue: Scripting: If you are using any scripting add-ons like ScriptRunner, check if there's a script that sets the comment field to 'OK'. Automation Rules: Check if there are any automation rules set up that…