Cristian0791 Expert

HI Venkataramu, I am assuming you are working with Xray plugin. If you want to see the Test Executrion based on assignee or status I suggest: 1.Create a filter: project = X AND issuetype = "Test Execution" 2.Go to Dashboard and add an Pie Chart gadet 3.Configure the gaget: Project or Saved Filter:required ( put you creted…

Hi Leslie, You need to have the Jira Admin role in order to create issue security level. You can find more info in the following article: https://support.atlassian.com/jira-service-management-cloud/docs/create-security-levels-for-issues/

Hi Julie, You can find more about issuetype in this youtube video: https://www.youtube.com/watch?v=GSWDcc-Euw8 Hope this helps

Hi Mirandatreijel, This is the standard view for CSAT for Jira Service Management. There is no option do downlaod and/or create filters. You can vote on this initiative; https://jira.atlassian.com/browse/JSDCLOUD-4749 If you want to extract only the rating without the comment you can simply add the "Satisfation" field to…

Hi Amruta, 1, When: Value changes for field ( you cans elect department) This will be the trigger. Then you will need to created Branched condition: eg. For: Current issue If: issue maches JQL: Department( or what is your filed) in cascadeOption(parentOption,childOption) You need to create a branch vor each variation. Hopw…

Also please make sure that: When: Value changes for * Start date / Duration * Create Issue; Edit Issue Then: Create Variable * Variable Name: Duration * Smart Value {{issue.customfield_XXXXX}} Here you have the customfield id for Duration And: Edit Issue Fields * {{issue.customfield_XXXXX.plusWeeks(Duration)}} Here you…

Hi Felix, You can try the following. Provide a value mannualy to Start date and see if the End Date is edited after. Maybe is a problem beacuse Start date is empty.

Hi Felix, Hope you are doing well. On the last step * {{issue.customfield_XXXXX.plusWeeks(Duration)}} try to use (Duration.asNumber) instead of (Duration)

Hi Valerie, First you need to have the customer accounts created into Jira. Then you can do a Bulk CSV ticket upload. More info in this article: https://support.atlassian.com/jira-software-cloud/docs/create-issues-using-the-csv-importer/

Hi Colleen, You can use Automation for Jira: 1.When: Issue transitionated 2.Issue fields condition 3.Then: Create a new ( here you can select the project, issutype, and what fileds do you want) PS: PLease endusre you selected Linked issue here.

Hi Alex, Hope you are doing well. 1.You can remove( do not delete) the status To Do form your workflow and move the Create trasition directly to In Review 2. In order for them to receive notification you also need to use the field Approvers in the workflow. Please check if this field is used 3. Users that are used in…

Hi Vignesh, You can try: 1. When: Issue transitioned from: Category Manager Approval -> Head of Department Approval 2.If: machtes Manager Approval equals Department Approval ( here you need to use the Custom fields where the users are set) 3. Then: Approve/Decline request

Hi Shivani, JMWE is more used for Workflow enhancements( you can used advance condition , postfunctions and validators) and JWT is more used in Complex logic and calulation(Workflow calculation, automation and custom field manipulation). YOu can find more info about:…

Hi Asadiq, You are using Xray for test cases or only Jira? 1.You can create a custom field Dropdown named Test Case type with two values ( negative and positive) 2.Another option is to create two new labels TC_Positive TC_Negative Hope this will help.

Hi Mariam, If you are using Jira Service Management. 1.You can put the JQL condition on the step: When. 2. Check the box: Run a JQL search and execute for each issue in query 3.Check the box: Only include issues that have changed since the last time this rule executed.

Hi Saravanaraj, Please make sure that the person is also added on the project where you try to assign ticket to him/her. IF the project is: Service Management: add the user to role Agent Software: add the user to role User

Hi Allison, The best way is to get a free instance and play with it. Also you can find info here: https://community.atlassian.com/t5/Jira-articles/Understanding-Jira-Work-Management/ba-p/1881521

Hi Molly, I suggest: 1. When: Value is change ( here you need to select your field) 2.Issuetype = Subtask ( here you specify only for subtasks) 3. For Parent 4. Then: Edit issue fields (here click on the: Copy field from Current Issue and change it to Trigger issue

Hi Lynn, You can try to clear browser cache. Hope this will help.

Hi Ahmet, Ask them to check in Junk/Spam folder. Hope this will help.

Hi Raphael, For Attachments you have: Create, Delete all, Delete own permission. Please see my print screen:

Hi Dave, Please read this topic: https://community.atlassian.com/t5/Jira-questions/solved-How-to-set-status-field-back-to-context-field-area/qaq-p/2920008 I see that the problem is similar and they have raise a support request and solve it.

Hi Vera, You can try: * Go to the administration page for your product. You need to be a site administrator to do this. * Select Manage app requests. * Either reject the request, or select View details and follow the prompts to start a free trial or subscribe. Hope this will solve you problem.

Hi Lelani, You can check if your new column was added in the filter view or only in your default view.

Hi Joldapke, Changed operator is used for a couple of fields( eg. assignee, status). You can find more info here: https://support.atlassian.com/jira-software-cloud/docs/jql-operators/ For Custom field like your example the JQL is not searchable. You will need ScriptRunner or a plugin that allow you to search like this.

Hi JR85, Try JQL: issue in linkedIssues(Ticket ID) and issuetype is not Initiative

Hi Dave, You can try here: https://www.atlassian.com/trust/compliance/resources/soc2 Period Oct 1-2023- Sept 30-2024 For previous period you can reach Atlassian via a ticket and they can provide you the report. Hope this will solve your issue. https://www.atlassian.com/trust/compliance/resources/soc2

Hi Scott, Try to change Then: Create a New with Then: Clone issue into Also you will need to specify the issue type and what field you want to clone in the new issue. Hope this helps.

Hi Don, Basically each user that work in Jira Software require a license. You can find their last login date from: User Management-> column Last Active. For a better management of the license you can remove the user that have Last Active > 30d. Hope this helps.

Hi Mohamed, There can be some reasons for this. Please read this article: https://confluence.atlassian.com/jirakb/replies-to-jira-service-desk-tickets-result-in-duplicate-tickets-964967584.html I think you have find some answer here.