Jehan Bhathena Community Champion

Hi @V N Raju Raju , Do you mean you want to copy the value from "Story Points" to another field in the same ticket? Perhaps you can explain the use case you're trying to achieve here, eg. you want to sum all the Story Points linked to a certain Epic? Or you want to Copy the Story Points to another field of another ticket?…

Hi @Mykhailo Oleksiuk , Perhaps you can create 2 automation rule? First will run when the Component gets updated in the EPIC, and update the STORIES. The next automation can be executed to update SUB-TASKS when the above STORY gets the component field updated. You will need to check the below option in the second…

Hi @V N Raju Raju , The Worklog should be possible with the Smart Values already available in the Jira Documentation https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--worklog--, please can you elaborate "consumed story points" not sure what you are looking for here.

Hi @zahra13rashidi , You can uncheck the check box shown in your image, and then try using {{webResponse.statusCategory}} or {{webResponse.status}} in the subsequent action after the web request to see if these populate any values. Reference :

Hi @Stephen Adcock , Is the bug linked to the TEST by any chance? Or does your Story show a link to the TEST EXECUTION? I tries it with the use case that you mentioned, but since the Story and Test Execution aren't directly linked it wasn't possible to map the linking from the BUG to the STORY.

HI @Sunaya , I tried an automation that runs on a periodic basis to check the Stories linked to a Epic, although I wasn't able to move the Epic based on the stories Status. Can you provide a little more information about your use case? Perhaps something more elaborate with Issue Type and Issue keys in the example so that I…

@Laura Merino Diez, Great to know the solution @Kseniia Trushnikova provided worked for you. Please can you mark this answer as Accepted? It will help identify this as the valid answer while filtering.

Hi @[deleted] , Then Atlassian support is the best contact for you : https://support.atlassian.com/contact/#/

Hi @Mohammed Haneefa Farook , Unfortunately there is no direct API endpoint for activation/deactivation. There is a workaround that I use for this though, you can get the Deactivate/Active API from the Network tab in the developer console, and pass the Cookie and Token from the Browser window as well. The "Suspend" user…

Hi @[deleted] , If you can view the issue thru the browser it should be visible on the app as well. You can check if your instance is restricted for specific IP Addresses : https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/ If none of these help then the only…

Which issue type are you trying to add the Parent Link to? Is that issue type at Level 0 in the issue type hierarchy? Reference: https://support.atlassian.com/jira-cloud-administration/docs/configure-the-issue-type-hierarchy/

Hi @Inesa Virsilaite The approach depends on the way you track regressions. Eg. if you have a "Bug" that was Merged and is now live, now if you create a new ticket that is a regression of this bug, how do you show the linkage between the two? Also, you mentioned "regressions QA finds in every Task", by this I assume you…

Hi @Marcos Milanesio Glad to have helped out :-) Would it possible for you to share a little more insight into what changes you made at your end to make the solution work? Perhaps It might come in handy for us too.

Hi @Malka Jackson [Isos Technology] , While using the external Import did you check the "Map field value" Check box? I usually use that while importing tickets which have different statuses, else the auto mapping doesn't quite work as we expect it to. Reference :…

Hi @Joshua McInturff , Each issue type have a level associated with it. Epic -1, Bugs and Story-0 and Sub-task is -1(minus 1). You can add the Epic link/Parent link in a 0 Level issue type, this will then get reflected as a child issue in your Epic. Eg. In your Image you can open SDV-1, in the Parent Link add the Epic's…

Hi @Brian Hunsdon , "Add to Issue" screen is shown while transitioning the issue, if your issue is in "Sent" status and you want to conditionally transition the issue to "Received", I would recommend adding a new tab to the current Issue Screen with the custom field "Document Type". This way you can trigger the automation,…

HI @Marcos Milanesio , I created a similar rule at my end, and turns out I face the same behavior. In order to work around it, I kept the JQL for the incoming webhook, and the Branch condition to be the same : I did not find any documentation that mentions this exclusion or vague behavior, but I did find a few old…

Hi @Knowles S (Sarah) , You can get in touch with your Jira Administrator (or site-admin), to view all the Boards available in the site via this link https://<site-name>.atlassian.net/jira/boards. The reason you may not see if the boards maybe one of the below: * You don't have permission to browse that project's…

Hi @Pooja Laad , As mentioned by @Dirk Ronsmans , you have to get in touch with the support team : https://support.atlassian.com/contact. I had to get this enabled for one of my sites previously while we were testing migration from one site to another. Please note that since it is with Atlassian support's would recommend…

Hi @Corne Cloete , This worked for me. I was able to use the {{issue.url}} in the HTML href syntax, which in turn gave me this output :

Hi @April Lee , Under the "User Management" tab, you can filter out users that are Suspended or Deactivated. PS: Would not recommend deleting a user, doing that will make you lose all traces of that User's actions on any ticket they have worked on. Hope this helps :-)

Hi @Marcos Milanesio , Does the Automation rule's log show any clue?

Hi @Bhavik Chauhan , Using Jira Automation you might be able to achieve this : Above is a small one I tried at my end. It triggers when any Label is changed, and adds the current Date and time to the Custom field using the {{now}} smart value.

Hi @Corey Lewandowski The User will be able to login to the Customer Portal if the below setting is applied : If you have allowed "MNCC.edu" domains to login or create their own domains. If you want to control who gets access to the Customer Portal access would recommend using "Don't allow customers to create their own…

Hi @Aswanth Seetharaman , I'm not sure of the old API calls, but I use the below method to fetch the Issue's attachments: * Use the GET ISSUE api : https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-get, and fetch the "Content ID" of the attachments present in…

Hi @Purni , Since it is created via the "Incoming Mail Handler", I would recommend checking the following things: * Check if the "Test" button gives the correct response * Check if the Gmail account is setup as per https://support.google.com/mail/answer/7104828?hl=en * Check if the Account isn't setup on another platform…

Ahh my bad. :-) You've marked this as a Discussion. Not sure if you can move this back to "Question".

Hi @Maksym Shtatskyi , I tested the Rest API and it works with the expected formatting. I used the below work around to formatting the issue Description though, please find the steps below and see if they work for you: * Fetch the Issue's content using the rest API :…

Hi @Büşra Öztürk , "How to identify more than one person in a task?" Please can you add some more details to this? When you mean Identify do you want to know if more than one person worked on that ticket? Or If more than one person has been assigned to the task? Little more insight would help us in getting more information…

Yes, the above screenshot is from my Jira automation, using the action "Send Web Request"