Jehan Bhathena Community Champion

Hi @Sylvain Brodeur , Adding to Walter's thread, I assume you're looking to procure more seats for your site, if you're on a monthly payment system then you can manage your own seats thru the billing portal https://www.atlassian.com/licensing/purchase-licensing/howtopay https://admin.atlassian.com/billing/ If you're…

Hi @[deleted] , While the JQL you mentioned should work, maybe you can try to duration instead of ON eg. assignee was currentUser() DURING ("2024/02/01","2024/02/03")<br> --- Note, that this filter will show you those issues too where you're still the assignee, if you're looking for issues that "WERE" assigned to you but…

Hi @Suzy Rothwell , Glad to know Bill's suggest worked for you, please can you mark this thread as the Accepted Answer, so that it's more visible to the other community members.

Hi @Ayse Arslan , https://marketplace.atlassian.com/apps/1223567/automated-release-notes-for-jira-free?hosting=cloud&tab=overview is a great tool that you can try for automated release notes. Since this is the free edition you need to manually trigger the notes creation, but other than that the Release note's come out well…

Hi @Elif Akcadag , I assume you're talking about a Mobile Browser, for Chrome this is available in the Site Setting https://www.androidpolice.com/2021/09/28/chrome-for-android-may-gain-a-permanent-desktop-view-switch/ Since this is an End User preference you cannot enforce it on other users.

Hi @Susheela_Kushwaha , The Team names seem ok at my end. Would suggest you check with the Members of the team to see if anyone may have updated the Teams name from their end. I tried the Audit logs and don't see the changes reflected there, if this was a crucial change for you would suggest raising a ticket with the…

Hi @jusgray , When you say "Nested form" do you mean you've added the field "Dep. Approver" under conditional access in a JSM form? Also, have you mapped the Dep. Approver to any Custom field in Jira or is this value stored only in the form? If the value is stored in a Custom field then the automation becomes quite simple,…

Hi @Stacey Wuest , Perhaps you can elaborate the issue a bit more? Have your tried accessing the admin.atlassian.net url? (this is the admin panel for Cloud). When you access this what error do you get?

Hi @Activos PI , Which email is marked in the suppression? @Andy Heinzer please can you assist here perhaps?

Hi @David Thomson , The other answers give a good explanation of how the fields work. Since you also wanted some sort of tutorial, share a few links that I used below: * https://www.youtube.com/watch?v=4TniJjbDal0 * https://university.atlassian.com/student/path/1291934-acp-120-jira-administration-for-cloud-exam-success

Hi @Amit Bansal , Thanks for the insights. I'll try to answer your points from my perspective: "Monitoring and tracking is expected to happen in the same project" : Since this is their end goal I can think of a few ways this can be done without merging the projects. Maybe you've already thought of this but still adding it…

Hi @Amit Bansal , perhaps you can share a little more insight into the use case, what does each project achieve? Do they all support the same product? Are the team members shared in the projects? Post merge how do you plan to monitor and track the each status?

Hi @Eric Roetenberg , I'll agree with Ravina's answer. For an automation of status change, you will have to trigger the automation when a Sub-task's status is changed, action would be to update the parent's status to Doing if it isn't in the status already. While this is a very theoretical answer, do let us know if you…

Hi @hanumanthu.e , Jira Automation can achieve this quote easily. You can set the trigger to Status changed i.e when issue changes to "Ready for Development", and move the parent to Implementation if not already in that status. Not sure if any Workflow Post Actions can achieve the same results.

@Kurt Van de Vel the error that you see if correct, Labels are not allowed to have spaces Can you perhaps share a screen shot of the issue using such a label, and we can try to build on top of that?

Tagged the Atlassian team here too so they can view the conversation too.

Hi @Samuel Imafidon , "message indicating that he doesn't have access", do you mean no access to Jira or Board alone? If it's the Board then Perisic's answer holds strong. Would also recommend checking the filter of the board, a board with a private filter won't be accessible to others too.

Hi @Inger Persson , Q. "Can it be done automaticly or is this the correct": this is correct but what you can do is assign a Default team or add your Name as Default assignment and add that too all the boards, this way you can retain the new issue in your backlog view and can reassign once done updating all fields. Q "Any…

Hi @John Bottomley Adding to Jack's answer, assuming you have the Jira and Zendesk integration, the Zendesk tickets are updated in a Zendesk Ticket ID field. In association to that Zendesk provided the count out of the box…

Hey @Vanessa Scherstrom In my experience the Jira Cloud for Excel doesn't preserve the Column setting, this has been a known issue for quite some time. Will attach a bug for this of I come across it. Although since you were able to find an answer perhaps you can either mark this thread as the Accepted answer or type in a…

Hi @Vanessa Scherstrom What method are you using to Export the data to CSV? Is it the "Export to CSV with current filter" Or the "Open in Excel". Would recommend the latter option it goves more fields and has an dynamic filter that lets you fetch issues in excel directly.…

As per the documentation https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/ Project permissions, roles, and issue-level security aren't customizable in Jira Work Management and Software Free

Hi @Kate Tested this on my site too, seems like the Free plan doesn't allow User Role modifications for Jira Work Management, but Jira Software does.

Hi @Gian Piero Bandieramonte , The account reactivation is handled by the Support team https://support.atlassian.com/contact/ I've tagged the Atlassian team in this thread too, if incase they don't respond here would recommend raise a ticket on the above link.

Hi @[deleted] , Since your have fixed dates that you want to swt as thresholds, I would suggest a using the dates directly, makes the jql easier to read. About the issues that your feel should fall in the filter but don't, did you check or find out why they aren't being reflected? Your JQL has 4 conditions Projects,…

Hi @Tony Clemente It is an issue with the plugin in Excel, I've faced it too quite a few times, what I usually so is: * Open Jira in an Incognito Browser session, and click on "Open in Excel" * Chose the Desktop option and wait for authentication * The New sheet should ask for authentication, and then let you connect to…

Jira automation wont work with 2 triggers in the same rule, you'll have to create 2 same rules, each with a different trigger.

Hi @Tony Clemente , Welcome to the community! Perhaps you can elaborate the question here? Not sure I understand which widget you've mentioned here. Perhaps you can add some steps to reproduce the behavior where you get stuck on "Saving..." .

Since the change is still listed under "Upcoming change" would recommend wait for a few weeks to see if you get the change. You can get more details from your own site's admin page too https://support.atlassian.com/organization-administration/docs/keep-up-with-atlassian-changes-to-products/ Would also recommend checking in…

Hi @Ethan Vaughan , with the Infosec team in perspective, would recommend you revoke the "Admin" permission for all Individual users and any group other than site-admins. Suggestion: Would recommend centralizing the admin permissions to someone from your team, and take requests via some ticketing system to track the change…