Jehan Bhathena Community Champion

Hi @Sean McConell , The use case you've mentioned should be achievable using the Lookup-issues action. Below is the outline of what you can try: * Trigger automation on assignee changed * In the actions, select "Lookup Objects", select the Schema under which the objects are present, and use the AQL to search for the user.…

Hi @Aresky Bandera Have you checked the Audit logs to see if any activity is reported here https://support.atlassian.com/security-and-access-policies/docs/audit-log-activities-database/ They've recently included Jira and Confluence apps in the audit logs too, and while the current Audit log isn't that great you can still…

Hi @Naziya Parveen Jira offers Cloud to Cloud migration out of the box https://community.atlassian.com/t5/Jira-Cloud-Admins-articles/Jira-cloud-to-cloud-migration-is-getting-a-new-home/ba-p/2542627, Does this fulfill your use case?

Hi @Ihab Basri , I haven't used OpsGenie much, but recently there has been a change that integrates both OpsGenie and JSM https://support.atlassian.com/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/, given this change I assume another subscription should not be needed if you're…

Adding to David's answer, the workaround documented in the ticket for reference: Workaround * In meatball menu * Click 'Make form external' * Click 'Open customer edits' (not to be confused with the "Edit Form" option) * Click 'Delete form'sdsd

Hi @Ihab Basri , While the Premium and Enterprise integration would be better explained by the Sales Team, I'll try to address the question: "If our use case involves passing alerts and alert closures generated by Cloudwatch to Jira Service Management, to be dispatched and for incidents to be created/closed, would…

Hi @K_ , Please can you share what the workaround was? Would be helpful for the rest of the community as well to know the steps taken to address this use case.

Hi @kevin.brant , As per https://support.zendesk.com/hc/en-us/articles/4408825394458-Using-the-Jira-field-syncing-feature, Fix Version field is available to sync with Zendesk, although you can only sync that field's value into a Text or Multi-Line Text field in Zendesk. If you've already tried this and it hasn't worked,…

Hi @Josh Barron , Unfortunately there is no direct action to perform the action you need. Although you can use the Web Request action to fulfill the requirement. You can hit this API https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-remote-links/#api-rest-api-3-issue-issueidorkey-remotelink-post,…

Hi @Peter Gillard-Moss , I believe "what fields actually exist and are the correct ones for teams be using for Planning and Roadmaps?" is the main question you're trying to get to? While Advanced Roadmap aka Plans allows you to use both fields as you'd like, Start Date and Due date are the ones available out of the box…

Hi @Tom De Blende You can try https://support.atlassian.com/jira-service-management-cloud/docs/what-are-similar-requests/, once enabled give it some time to process the previous tickets and then give results for the newly incoming ones.

Hi @IT Support Adding to Robert's answer, you can try to use the Jira Cloud for Excel/Google Sheets option too. https://community.atlassian.com/t5/Jira-articles/The-add-in-you-ve-been-waiting-for-Jira-Cloud-for-Excel/ba-p/1210420 https://support.atlassian.com/jira-work-management/docs/use-jira-cloud-for-sheets/ You can…

@Thorberg Thorbergsson glad to know you find the fix. Please do mark this thread as accepted so that the other community members find this answer too.

Hi @Davy Evrard YORO Use the Jira permission helper with the issue that you're trying to add a comment, that should help you find the root cause for the error. Also, are you creating a new issue in the same automation? If yes, then you'll need to add the refetch issue data Action to get the new ticket details.

I would suggest making 2 changes Firstly, check the second box as well so that the flow proceeds even without 200 response, this is for testing sake, and can be unchecked once you're confident the automation works fine. Next I would Try using the Validate option, with one of the issue keys whose comment you're trying to…

Hi @Mike Thomas Thanks for the explanation. Have you tried using the Parent and Child linking? It would make this use case much easier for you to manage. And the epic shows a progress bar for each child story or ticket attached under it Reference:…

Can u share a snapshot of your web request action?

Add this syntax {{webResponse.status}} and retry the execution.

hi @Nico Unfortunately not. I checked the marketplace too but didn't find anything for Cloud DC does have this available as a plugin https://marketplace.atlassian.com/apps/1213685/secure-admin-share-admin-access-safely-and-securely?tab=overview&hosting=datacenter, you can try to get in touch with the devd of this app to…

Thanks for the updated ticket link @Koloman Pfeffer . Please do mark this thread as the Accepted answer if it solved your query,so that it's more visible to the rest of our community.

Hi @Nico Unfortunately that isn't feasible in Jira https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/ You can either grant Administration permission or not. Although if you want to restrict the work flow editing, and keep the changes limited to a project would suggest checking the Team…

@Thorberg Thorbergsson along with the information requested by Vikrant, would suggest adding a feew screenshots of your mail handler setup, specifically the path of the folder from which you're getting mails, this might help in giving more insights to the issue you're facing.

Hi @Mike Thomas To see if I've understood thought ask Correctly, you're trying to filter all issues from both projects that have a certain link type and are assigned to a specific user in both projects? Please feel free to add more details to the above statement if this isn't the use case you're trying to get.

Hi @Daniel Wright I'll agree with John on the part where a JSM Admin will be the one with Group update permission. Given that information if you're still willing to go ahead with the above scenario I'll recommend the below approach: * Create a JSM form that can be used to apply conditional fields. This way you can display…

Hi @Stephen Hodgson I can search for users using email in my instance, using jql, like assignee = user@donain.com. Can you perhaps share a Screenshot of the discrepancy you're seeing? Also, when you say "Mentions search included the username", are you using a custom user field and trying to search there?

Hi @Kerem Erikci If your product has been deleted and u need it restored, you'll need to get in touch with the Atlassian support. https://support.atlassian.com/organization-administration/docs/can-i-restore-an-organization/ If one of your old user is no longer accessible would suggest asking your Org Admin to reset the…

Hi @Davy Evrard YORO , Your automation looks correct. After the web request is sent, be sure to check the 'Delay Further steps', add a log action step and print the Body and status of the web request sent. This will help you identify if the comment is being added as expected.

Hi @Kangming Yi You'll need to get in touch with Atlassian support for this Ref : https://support.atlassian.com/organization-administration/docs/can-i-restore-an-organization/ I've requested their attention to this question too, hut would recommend you create the ticket too for quicker resolution.

Hi @Koloman Pfeffer There is an open ticket with Atlassian for this https://jira.atlassian.com/browse/CONFCLOUD-78964

Hi @Mario I think your accounts were revoked Jira Product access by your Org/Site admins. This Portal is a community portal for worldwide atlassian users and may not be the right place to address this. You will have to reach out to your internal IT or Atlassian team to help you for the access here. PS: would advise you to…