Jehan Bhathena Community Champion

Hi @Errol Stevens Maybe something like this might work: JQL: assignee CHANGED TO ("<Users Account ID>") AFTER "2024/01/01" BEFORE "2024/03/01"

So you're trying to upload the attachments directly to Jira from another application? If Yes, it may not work from what I've tested. You might need to setup a server in between Jira and the other tool, and make a script that can pull images from one place and then push them to another. Found a few old Threads for this:…

Hi @Boris Ning , To setup SSO/SAML, should I first claiming some of the unmanaged users to become managed users and use those subset of users as trial? When testing an SSO setup, you can shortlist a few users and add them in the Azure application that will govern the login. Managed/Un-managed users won't matter for this…

Hi @Greg Williams , Has anyone else used their sandbox as a "backup" location for such purposes? Yes, I have used this at one instance, but it was a risky take. Coping Production data is a simple click away, and all your current data will be wiped out. We would still use it for testing of new add-ons or automation…

Hi @Juan Ignacio Sejak For a user to be able to log into your portal they need to have the JSM Customer access, from one of your screen shots I see that you've granted some Product Role to a domain but just o clarify is this the role you've granted? If yes, then I'd suggest exporting all the users from your site, and…

Hi @Vishnudas v I'm assuming you're using a tool like postman to run this request. To verify if your URL is being built correctly I would suggestion checking the "Code" view, this gives the complete built URL that will be executed. If this shows the correct URL, would suggest trying the other API endpoint that Trudy…

Hi @RAMCEL MAGNAYE , You can try to use the "fullDate" format to get the current date and the date of the issue being created: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/ Adding a snapshot below for reference of how it would look: Along with this you can use the "shortTime" format…

Hi @Ryan Belmont You might have to create a Lookup table, and if there is more than 1 Link you'll have to loop thru all the values. Reference: https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1363405/26550780 While the above template isn't a 1:1 replica bu you can see how the Lookup action's…

Hi @Amanda Gray If your Issue Create Screen has a lot of Custom fields, few fields may get hidden during the create issue pop-up https://confluence.atlassian.com/jirakb/unable-to-find-the-field-while-creating-a-jira-issue-even-though-the-field-is-added-to-the-create-issue-screen-1375862792.html, you can use the "Find your…

Hi @clown As per this template your rule looks correct https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1363405/26550780 What I would recommend is, instead of the Send Slack Message, use the Log Action, and check if the issues are printed there correctly: {{#lookupissues}} >{{url}}|{{key}} :…

Hi @Vani Rudraraju The error that you get in when fetching Jira Fields, this error is mostly due to your user lacking the permissions to view/list the Jira Custom Fields from the site. You can ask one of your Site-Admins or someone with Product Admin rights to create a token and then retry the same script.

Hi @Sandhya PS I haven't worked with "binarycontent value of the file", but when I use the regular API, to upload the file using the file path, the API works just fine. I couldn't find the parameter "file_FileData" in the documentation either. Can you try to use the File path directly instead of the binary data here? Also,…

Hi @Tom Zhang The behavior isn't that clear from the image you've posted. Although I would recommend that you hide all the Customer, and your private info from the image, since this is a global portal and you shouldn't have PII data published here. Coming to your question, there maybe multiple reasons why a re-direction…

Hi @Md Afzalur Rashid The error that you get is mostly due to your site's API being Rate Limited. You can refer to the below links for more info: https://community.atlassian.com/t5/Jira-Service-Management/Re-Error-429-Too-Many-requests/qaq-p/2575183/comment-id/157291#M157291…

Hi @moromomathobela An issue type is associated with "Issue Type Scheme", which is added to a project, as of now your Issue type is associated only to the Default Schema. Navigate to your project settings and check which Issue Type Scheme is being used and add this issue type there. Ref:…

Hey @Vengadesh By scripts I meant Python or bash scripts. You'll have to make something on your local workstation, and formulate the how you want to loop thru the images and tickets. Also, when you currently download and decode the image does it give you the original file?Or was the encoding done while the migration was…

Hi @Vengadesh If you download the file and decode the file back, does it give you the original image file? Ref to decode via cli https://askubuntu.com/a/178546 If yes, then you'll have to create a script that loops all the tickets with such attachments, download each attachment -> decode -> upload to the same ticket.

Hi @Francesc Juventeny There isn't any custom event that I found to achieve this. In theory, if you have Premium or Enterprise plan on your site you can try to send the Audit logs to an external system, which can trigger an automation only if the Customer Organization created event was received.…

Hi @Seenivasan K I'm assuming that when transitioning from one status to another if the "Vacancy Type" matches a certain type you want the further validations to change as per the value? Jira's out of the box validator doesn't provide this unfortunately, you can opt for the below ways to achieve this: * Make both fields…

Hi @Phu Huynh _Admin_ , You can try to create an automation with the below logic: Logic behind this, when an issue is created we use the Lookup action to search for all issues with that exact summary, if we find more than 1 that means there are 2 issues with the same summary, which can be marked as Duplicate then. You can…

Hi @[deleted] Please can you share a snapshot of the Workflow Scheme settings? From the snapshot from your question, the image shows the workflow settings, and it is linked is linked to an Project. You can reference this thread to get more info…

Hi @Jeremiah Imho, I would consider these in the ToDo category. Something that is in Waiting or on hold, cannot be picked up unless it's dependency is resolved, and would consider both of these as Blocked statuses in theory (i.e. no progress being made), but once the dependency gets resolved the ticket while being in the…

Hey @[deleted] The status I've mentioned is an element and not linked to any ticket status. I could not find much documentation about it except here; https://support.atlassian.com/confluence-cloud/docs/keyboard-shortcuts-markdown-and-autocomplete/ Use the backslash while the description is in Edit mode ane you'll see this…

Hi @[deleted] Glad to know the "status" helps. The Add Form button that you see on my screen is because of the type of project I'm using, the screenshot is from a JSM project, and yours is a Jira Software one. Although Jira Software has also introduced forms recently I haven't had the chance to try them out yet.

Hi @Erick Hitter It seems that Atlassian no longer supports the Webcal export instead it has the ics one though as confirmed in this thread https://community.atlassian.com/t5/Opsgenie-questions/Re-Return-on-call-schedule-webcal-link-through-API/qaq-p/2766504/comment-id/7740#M7740. If Webcal was an integral feature for you,…

Hi @Christopher Graff , If i've understood your use case correctly you'd like to track the WCAG checklist thru confluence, and if something/someone is non-compliant you'd like to raise a Jira ticket for that specific user or page? Assuming the above stands true then you can use "Tables" in confluence to create a list of…

Hi @Sean_Ohannrachain , The error that you see if the api call triggering the csv generation fails, there isn't a reported error in the atlassian tools either https://jira-software.status.atlassian.com/. You can straight off raise an Atlassian support ticket if the error keeps reoccuring for more than a day :…

Hi @Erin Sinnwell I'll agree to what Bill mentioned, the releaseDate is a Scriptrunner function: https://docs.adaptavist.com/sr4js/latest/features/jql-functions/included-jql-functions/versions You should be able to use it in the below fashion: fixVersion in releaseDate("on 2016/09/07")

Hi @Lippie As per https://confluence.atlassian.com/doc/backup-and-restore-163578.html, you should be able to perform a site backup, although it may not be available in Confluence 6.xx, I performed the below steps for a Jira DC a while back, maybe that might work for you too: * Connect to the PROD DB, and take a DB dump on…

Hi @Codiguz PS: Used a translate tool to get the questions English translation, so please drop a reply in case it maybe out of context. From the error that you get, it may seem that your Jira License may have been revoked, I would advice you check with your Jira Admin to confirm if your users permissions match the required…