Jehan Bhathena Community Champion

Hi @Fabian Lim , On a different note, Jira Work Management doesn't support the same number of fields as Jira Software?

Hi @Bilbo Boffin , (Assuming you used the External System Import) Few things you can check to see if the previously stopped import actually imported tickets: * Navigate to the Project that was selected while importing the CSV * See if any issues were created recently or created with your user name (your name should be…

Hi @Leena Pratheepan , Does the "Audit Log" of the automation rule give any hints of where it breaks? You can use the "Log Action" to print out the values prior to the "Edit Issue" to print out the list of tickets where the edit action will run.

Hi @Kenneth Robinson , Try using the "asJsonString" function along with the smart value. Eg. {{issue.fields.description.asJsonString}} https://support.atlassian.com/cloud-automation/docs/jira-smart-values-json-functions/

Adding to @Steve Long -Evelon- , This plugin fulfills all the use-case with Gitlab.com (Cloud SAAS), not sure if this works with the self-hosted GitLab. https://marketplace.atlassian.com/apps/4984/git-integration-for-jira?hosting=cloud&tab=overview This one works with the self-hosted instances, but is a paid Add-on.

Hi @Rick M , Adding to the above answers, I understand your perspective and assure you I have been stuck in this same situation quite a few times :-P I use the below steps to identify the Date/Timestamps: * Switch to Basic Query, and chose the time frame you need, and hit search * Now switch to JQL, and you'll have the…

Hi @meerm , Below was an attempt I took at your use case, "T2CM Sprint 1" is closed, while "T2CM Sprint 2" is open. Are you looking for the issues like the one I have highlighted or is it some other scenario that you are looking for.

Hi @Ms. Hiller , Please can you add a little more information about the use case you're trying to achieve. Since I've not used Confluence a lot recently, would like to know a little more information about the "embedded Google Sheet", perhaps that might help in getting more insight about this.

Hi @Lewis Tanguhwar , would Team-Managed Project fulfill your requirements? The project admin can create and manage custom fields this way. Perhaps you can share your use case? That might help in getting more clarity and perhaps a few more suggestions from other members 🙂

Hi @Nagamanickam , I'm using the "Jira Cloud platform REST API" collection from postman. Adding a attachment using the API from that collection worked correctly. Adding the CURL for the same: curl --location 'https://<sitename>.atlassian.net/rest/api/3/issue/<issueKey>/attachments' \ --header 'Content-Type:…

Hello @Satish.Kumar25 , The API seems to be working correctly. Steps I used to verify: * Use the GET "/rest/api/3/issue/{{issuekey}}" * Fetch the Attachment ID and use it in the GET "/rest/api/3/attachment/{{attachmentID}}" * Once you get a valid response from the above API, just edit the call type to DELETE instead of GET…

Got it. :-) Thanks for sharing the links. Since the regular Jira Automation triggers don't support the "Github Issue" directly, you can try using the webhooks option, https://docs.github.com/en/webhooks-and-events/webhooks/webhook-events-and-payloads#issues, and trigger a Jira automation that creates a new issue when that…

Can you send me a link to any public issue that you have? I have not worked a lot with GitHub and would like to see what you actually mean by Github issue.

Hmm, well that is a bit strange. Cannot help in complete debugging the issue but would suggest check these : * Can you manually transition the issue to the destination status? * In the first screenshot I see 2 statuses with the same name? Perhaps you can change the name for one of the statuses for better identification and…

Open the project settings of SD-11651, navigate to Workflows. Select the workflow you want to check, and use the Pencil icon to edit the workflow. Once the workflow opens in Edit mode, check the transition(arrow icon) the goes to the status IN PROGRESS. Each transition has a few properties here you can check for the stuff…

Thanks for the translation. As per the error, the transition wasn't allowed due to invalid status. Does the transition have any screen association? Or any condition or Validation that might stop jira from moving the ticket ahead?

Hi @Nico , please can you add the error translated in English?

You might want to dabble a bit into the Jira Automation then :-) In theory: * Trigger : When TEAM is cleared * Action: Get value of previous TEAM value in variable, can be done via {{changelog.Team.fromString}} * Action: Update TEAM field via API or JSON with the Edit Issue field (not tested) Reference : *…

Hi @Josh Busch , Adding to @Anthony Morais 's answer, these are the list of triggers available: You can create 2 automation rules, one for "Pull request Created" and another for "Pull request merged" and based off those you can change the status accordingly.

Hi @Veronika , The "Team" field currently doesn't allow the field validation you mentioned, a workaround I can suggest would be to add the field only to the "VIEW" screen scheme, and remove it from the "EDIT" screen to prevent it from being edited by anyone else. Hope this helps.

Hello @Nico , You might want to check the audit log to see if the transition fails due to some reason, perhaps the "Log Action" may help: Few steps I might use to debug the automation rule: * List all Linked issues of the Current Issue via Smart Values, to verify if the linked issue we want to transition is actually being…

Hello @zendeskbyheather , Currently the attachments cannot be shown to the customers directly, they need to be made visible via the "Reply to Customer" comment. I tried it at my end as well and had to embed the Attachment reference into my comment after uploading the attachment to make it visible. Screen configuration at…

Hello, Does the "Copy Form" action in Jira Automation work for your use case by any chance?

From my experience, we purchase a fixed set of seats/users from Atlassian, and we can issue seats up until the user Count limit is reached. Unlike a AWS or other cloud systems where you pay as you go model, here the Billing model is different. Documentation :…

Hi @Elif Alverson , Try : created >= -7d AND issuekey not in issueHistory() This will list all new issues with no actions taken on them. (Lol, just noticed this ticket is more than 4 yrs old)

Hi, User billing is either Monthly or Annual. You can check that in your Billing Section. As for what counts towards your license, any user that uses Jira Software or has the tool access enabled for them, that user counts towards your license eg. User Counts towards my billing: User won't be counted as billable :

Hi @Matt Jajko , You may want to have a look at Jira Automation : https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Send-web-request Azure supports a lot of API's as well, but I haven't worked a lot with Azure so you might want to check if the actions you want Jira to perform have suitable APIs…

Hello @Nariman , Please can you provide more insight into what is the use case you're trying to achieve here? We can initiate a sync between Jira and Github but that is most to track issues in Jira and the linked branches in Github.

Haven't used Google sheets much to import Jira Filters. But for Excel sheets I can delete them just as easily as a regular sheet. For Google's approach I would suggest trying to disconnect the Jira <-> Sheet connection so that Jira's rights to Delete and manage sheets is revoked. Once that is done you can check if the…

Hi @Yik Siang Pang , Have you installed the required tools to view sheets? https://support.atlassian.com/jira-work-management/docs/use-jira-cloud-for-sheets/ The code is shown in Google sheets itself AFTER you have finished authenticating the connection from G-sheets -> Jira. The above documentation describes the steps.…