Jehan Bhathena Community Champion

Hi @Javier Pérez Thanks for the info, in such a scenario I usually recommend the below: * Try changing your browser to see if it works in that? * Is this an issue only with your user, or affects others too? * If none of the debugging bares fruit create a ticket with the support team here…

Hi @Archit Gaur You'll need to configure application links for both your sites to establish an connection between them: Reference: https://support.atlassian.com/jira-cloud-administration/docs/use-applinks-to-link-to-atlassian-products/

Hi @Anubrata Koley I'm not an active Zoho user but found a few old Community posts about something similar https://community.atlassian.com/t5/Jira-Software-questions/zoho-to-jira-intergration/qaq-p/1111220#M354473 https://help-desk-migration.com/zoho-desk-to-jira-service-management-migration/…

Hi @Javier Pérez , At times a users cache doesn't reflect the changes instantly, would suggest asking the user to try a hard refresh or checking the login in incognito. Let us know how this works out.

Hi @BoberMod Can you add some more information related to your use case here? What information do you plan on coping to the clipboard? Would it better to make the data visible in a Custom field instead? Found this link that mentions something similar can be achieved by using Custom UI…

Hi @Melanie.Johnson You can try adding a negative condition in the Else condition i.e. Employee Type IS NOT contract or Temp. Would also suggest checking the activity log of the automation for the issues where it incorrectly runs, this will help debugging the root cause or might help give you a clue as to which step is…

Hi @Melanie.Johnson I'll thanks for the image, and the use case. I would make an automation like below to fulfill the use case: * TRIGGER: "Issue Transitions TO "APPROVED" * IF: Status = APPROVED (NOTE: this is not a IF/ELSE loop, it's a IF condition) * IF/ELSE:* IF: Employee Type = Contract OR Temp * ACTION: Create 1…

Hi @Osama Al-Areky , Not sure about automation, but you can try out these Marketplace apps that allow progress bars: https://caelor-apps.atlassian.net/wiki/spaces/Fields/pages/16385458/Progress+Bar https://help-seibertmedia.atlassian.net/wiki/spaces/ACF/pages/12255254/Progress+Bar#Data-Structure-(Automation)

Hi @Melanie.Johnson , Please can you elaborate what you're trying to achieve with the Automation? I.e. the use case. While the images are helpful they don't paint the complete picture since the trigger is not visible in them. PS: I would take the condition "STATUS is one of APPROVED" and put is as a common condition before…

HI @bob_nielsen , Jira Software can create a ticket from an incoming email. Once setup, you can chose to route mails from one folder as Issues in a certain project. Adding a comment in the ticket should trigger a notification to the Reporter, but note that the "Reporter" will take up a paid license, so in that sense Jira…

Hi @arantza Can you try to add a "Re-fetch" action before the "Edit" action? https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Re-fetch-issue-data

Glad to know you found the solution. You can mark this thread as Accepted so that it's more visible to the community.

Try login into https://start.atlassian.com/ This will show you all the products your user has access too.

Hi @Dorin David Would suggest raising a ticket to https://support.atlassian.com/contact/ They can help you regain access to the account. Would also suggest login into admin.atlassian.net this is the common admjn portal for Atlassian tools on their cloud platform.

Hi @Atlassian Admin Added the Atlassian tag to this thread, they should get back on this same thread.

Hi @Isabelle Jars , Under the Product Settings Page, in User Access Settings, you can chose to set the access to "Dont allow invites". Documentation for reference https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/

Hi @shoujinz In the cloud ecosystem, one email links to 1 unique Atlassian account, if you need another account for personal use you'll most likely have to sign up with a different email.

Hi @João Cunha If you're using the Web Request Action, then to use it's value in the next steps you need to use the smart value {{webhookResponse}} https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--webhookResponse--

Hi @nathan Will need a little more insight into your question. Who are your "clients" In this situation? Do they have access to your Jira setup? What sort of information are you looking to get via comments?

@Sohail Alam there are a few different ways I can think of here. In theory, you can create a Smart Value variable (from the actions), and based on this value create an if else loop. If smartValue == Low then Priority Low ElseIf smartValue == Medium then priority Medium Else Priority=High Try this out once and let me know…

Glad to know it worked @Lauren Raimondi please can you mark the thread as Accepted that fixed your issue. This Will help the other community members identify this as Answered

Another option maybe to use Apps like https://marketplace.atlassian.com/apps/1228720/awesome-custom-fields-advanced-custom-field-types-for-jira?tab=overview&hosting=cloud

Hi @SAMUEL You can use Jira automation to rollup the story points Few threads that can explain the setup https://community.atlassian.com/t5/Jira-Software-questions/How-to-roll-up-story-points-from-Stories-to-Epic-in-company/qaq-p/2505365#M594864…

Hi @Mohit Jain , Since "FORMS" are exempted in the migration and in production copy https://support.atlassian.com/migration/docs/what-migrates-in-a-cloud-to-cloud-migration-for-jira/, you may have to use the Jira API to replicate the form. In theory, you could use this API to get the Form that you're looking for…

Hi @Barış Bayramoğlu , Wasn't able to find much on the requested API: https://docs.atlassian.com/software/jira/docs/api/REST/9.14.0/#api/2/user/properties-getPropertiesKeys or https://docs.atlassian.com/software/jira/docs/api/REST/9.14.0/#api/2/user/properties-getProperty can you check if one of these work for you?

Hi @Tài Nguyễn , I'm not a python expert, but I cannot make out the error that is displayed in the image. Since you mentioned issue data cannot be returned, would suggest checking if the user whose token you're using is allowed to access the issue via UI. Also, if you're using Jira Data Center a lot depends on how your VM…

Hi @Sohail Alam , You can use the match() function https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#match-- In the actions select "Edit Issues" action, and you can set the value using, {{issue.summary.match("(Low)|(High)|(Medium)")}} Although I would agree with @Trudy P Claspill you might…

Hi @Lauren Raimondi , I've tagged Atlassian Escalation in this thread, they should be able to help you out in this situation.

Hi @Lizzie Oldacre What Jira product are you currently using? Jira Software, Work Management or Service Management, since each of these tools have a different intake process. JS and JWM use Mandatory fields in the create issues screen, and for JSM as @Brant Schroeder mentioned the customer portal can be configured to set…

@Matt S_ can reproduce the same behavior at my end too. Tagged the Atlassian team here too, to get their input if this maybe a bug.