Jovin Community Champion

Hi @KUMAR TRNVNP BEZAWADA You can only restrict Automation Rules to a project, not a board. However, you can workaround this by ensuring you have some kind of flag on the issue that could be checked. Example: * Create a new Select List field (could be Single or Multiple) and call it "Board" * Add options to that list with…

Hey @daniel_sayo Depending on your Access Settings you do not need to do this. You can allow them to self-create their profile and restrict it to certain permitted domains (e.g. irri.org). In this case, when they email the support email the ticket will be automatically raised and they can continue to reply to emails to add…

Hi @Lois Gauthier To change options in a select list on a Form you need to make sure it's not connected to a Jira field in the editing options of it. You can also add other fields and name them as you wish to the form. https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-form/

Hey @MarcelMeeuwissen I would suggest breaking this out into the Automation Actions for "IF/ELSE", it makes it much easier to read and maintain. This IF/ELSE assumes you've already created the issue, and is now modifying the due dates accordingly. * IF Issue field value* Field: Check Frequency (ISO) * Condition: Equals *…

No worries @Administator This just allows you to do it automatically as well without relying on external programming/scripting. You can bulk import the User IDs too through the CSV Import feature :) 

Hey @Fabrice.FOTSO.ext Is it possible the other project's settings were modified and now that has impacted this project? You could check the last modified date on the Workflow to confirm this.

Hey @Administator If you're not 100% set on using Python you can achieve this through Automation Rules and tickets in Jira. * Export the list of users to suspend/deactivate * Create stories for each user, I set it up like this:* Summary: Atlassian ID * Description: Email (just so I know who it was) * Create an automation…

Hey @Fabrice.FOTSO.ext This is possibly due to your project sharing settings (such as workflows) with another project. What you'll need to do is either: * Create a new workflow for your issue type and assign it to your project, or* Workflow Creation for Company Managed Projects * Workflow Creation for Team Managed Projects…

Hey @Simon Rimbert I just overcame a similar issue with Automations in JPD! Workaround: You'll need to make the Rule Actor be one of the users with a Creator license of JPD for this to work, I used myself for this to work. Apparently you can raise a case with Atlassian Support to have the Automation for Jira user added to…

Hi @Ramya Srinivas You can't mark a field as required with an Asterisk unfortunately. What you could do is configured the screen to have 2 tabs, one called "Required" the other called "Additional" (or whatever). From there you could indicate to your team that all fields in "Required" must have a value.

Hi @Jennifer Mullin Atlas is a great project management tool, however, it is not intended to be an automation hub. It's meant to act as the "Twitter for Projects" in your organisation and will only email out the weekly project updates on a Monday, and monthly Goal updates. You may need to run an automation off a story/task…

Hi @Susanne Harelius Currently you cannot trigger from the Team value change. There is no workaround other than implementing your own custom select list field with the team names in there. If you go that route you could monitor that field and have it update the Team via a JSON update on the "Edit issue" action (cannot edit…

Hey @suganya Organizations are Jira Service Management wide! So you can add them to any project you wish, if you then invite the customers to that other project they'll automatically be in the same organization there too :) However, Jira (Software/Work Management) has no concept of Customers or Organizations, and as such…

Good stuff @Benito Jiménez _Sevidev_ ! Love the tips on searching the marketplace for solutions too, something I was unaware of - another arrow in my quiver :)

Also an elegant solution! Thanks for sharing the app @Adaeze_Jude_HEROCODERS , always great to see marketplace solutions for real world problems too! I just love challenging myself on "can this be achieved with the base product only" 😂

Hey @Ghulam Sarwar, Unfortunately you can't add extra data to the work log out of the box in Jira, the hours logged will simply be summed up. You could instead manage this through a custom field & subtasks: * Create a custom field of "Radio Button" called "Time Type" and have options of "Billable", "Non-Billable" and…

Hi @AgileHappyLearner Unfortunately there is no way to "deactivate" the issue type, you'll have to move them to a new issue type. You could create an automation rule like the below if you absolutely have to keep that issue type present: * Trigger: Issue created * Action: Send email to reporter* Include as much of the…

Hey @jeremy.griffith Yes, they are the platform standards that cloud allows. However, some parts of it are not configurable unless you subscribe to Atlassian Guard.

Hi @Melanie van Kooten-Morton By default done tickets get hidden from your board after a certain period of time. You can change this by going to the View settings for the board through the ... menu on top of the board to the right and choosing "Configure board". On the general settings you'll see the option for when to…

Hey @Kaminel Have you tried creating filters and saving them, then setting up a subscription for them to run at that time instead of using automation? https://support.atlassian.com/jira-software-cloud/docs/manage-filters/#Subscribe-to-a-filter

Hey Vera, You can absolutely set this up in automations, the triggers you'll need are: * Issue transitioned - for (a) above, this will trigger when moved into the status * Scheduled - for (b), (c) and (d) above, I recommend you run this at night or early morning From there it's just about conditional logic & actions. Rule…

Hey Wioletta, Because you have access to both projects in the Agent side, you can see them both in the Customer Portal. I'd recommend you create a separate customer only account for testing of such matters. You could then invite that customer only to the portal required and confirm that they can only see things from that…

Hey @Jessica Schmor Have you tried doing this on the Post Function for the transition? * Open the workflow in edit mode on diagram view * Select the transition you want this to apply to, then click on Post Functions * Click on "Add a post function" * Then choose "Update issue custom field" * In the drop down set it to "Due…

Hey @Emirhan Türkay Issue creation is scoped to the branch its in, as such the Sub-task you create would not be able to be branched and worked on again. Simplest way around this would be to have a 2nd automation rule that has the checkbox on the details "Allow this rule to be triggered from other automation rules" and set…

Hey @Tim H_ Here's how I would approach it. * Modify your workflow to include a separate transition from the "Waiting for approval" step into the "Open" step (called say "Preapproved") * Modify the conditions of this transition so that it:* Is not blocked by pending approval * "User is in project role" and make sure you…

@RIZKY JTUASIKAL - How'd you go? Did removing issue ID from the import work?

Hey @RIZKY JTUASIKAL Apologies for the delay - could you perhaps remove the column for issue-id and make sure your URL are inside "" inside the ,, (e.g. Issue Type,Summary,Parent,URL MoA, MoA Project,NO 1 - Testing MoA Title,TPTM-1,"https://aosidjoaisjd" Other than that, all I could suggest would be limiting down some of…

Hi @RIZKY JTUASIKAL Can you share your CSV file? Have you tried importing to a blank project to test if the file works?

Hey @Karim If you got to your Org Admin panel and then go to Products > Products you can stipulate which groups should provide what access. You can configure the AD groups to give the access directly, rather than the Atlassian groups, and you can choose to have your free one as the default. Just make sure you map the group…

Hey @Joshua Villanueva Yup - in the grouped condition if you add one for each of the 3 all will be required, if you only add 2 of them, then only those two will be required!