Bibek_ikuTeam_ Community Champion

New to this Group, Looking forward to learning from everyone!

Hello @Louisa , Welcome to the community. Could you please share some screenshots or screen recordings where exactly you are stuck? It will help to understand and troubleshoot the issue further. -Bibek

Hello @suganya , Welcome to the community. This is a good starting point to review the notifications: https://support.atlassian.com/jira-service-management-cloud/docs/what-notifications-do-my-customers-and-service-desk-team-receive/ You will have to work on the notification scheme to manually configure the notifications as…

@Martina Hurtečáková , Currently, the feature is not available out of the box. I could see there is a feature request in place for now. https://jira.atlassian.com/browse/JSDCLOUD-2153 -Bibek

@Nam Trần Hữu , Welcome to the community please check the below table, I do not think full support for Vietnamese is there. https://support.atlassian.com/atlassian-account/docs/manage-your-language-preferences/ Best Regards, Bibek

@chris.ciccarello As @Tim Kopperud has rightly mentioned how to approach the solution, my addition to that would be to make sure that the "Parent New" field is available on the create issue screen and if make it mandatory for the issue creation. -Bibek

+1

@Henry Tan , Welcome to the community! As the error message says the input is required "IT Services" for the issue to be cloned. jira --action cloneIssue --issue "SOURCE_ISSUE_KEY" --project "TARGET_PROJECT_KEY" --field customfield_17180="VALUE" Replace the value with the exact value. -Bibek

@Clare , Welcome to the community. Unfortunately, the feature is not available yet. Please vote on the feature request below: https://jira.atlassian.com/browse/CONFCLOUD-54831 -Bibek

@Kaleb , Welcome to the community. Could you please share a screenshot of what exactly you see when you click on the project name from the Projects drop-down? -Bibek

@Lewis Tanguhwar I haven't come across this scenario in my experience, but I would bet on the user account not being deleted as that will completely remove the historical data associated with the user. Watching this thread! -Bibek

@marc.rosarian , Please check for the customer permission, Project settings > Channels > Customer permissions. Select the last option there. -Bibek

Hmm Strange, No email for the ticket created/updated by the user himself? check the troubleshooting steps here : https://confluence.atlassian.com/jirakb/how-to-troubleshoot-customer-notifications-in-jira-service-management-cloud-967343751.html If still having the issue, please raise a ticket with Atlassian Support. -Bibek

@Tran Duy please visit admin.atlassian.com and go to the billing section for any payment-related information. -Bibek

@Viola Panzeri Yes you can always to a bulk edit and change the issue to the desired status. Be informed to take an export of the issues before doing a bulk edit. For the first question it's just a matter of choice if you want to have two status in one workflow having the same meaning, if now consider getting rid of onc.…

Automation for confluence!

@piotr_bator , Welcome to the community. I would stay away from using the label as an organization. 1. Labels can be easily updated to any value on the go by the end user 2. Reporting can become tricky at a later stage. My suggestion would be. 1. Create multi-select custom fields for the organization. Keep adding the orgs…

Best thing about every Thursday? Planning for the Friday :) 

@Azhar Niaz , Welcome to the community! First thing I would look for is if the email are being moved to spam/junk folder. If the user was getting the emails previously and stopped then it could most likely to to be a change in the mailbox setting itself. -Bibek

@Will Dewfield you are welcome! please accept the answer and vote for it :) 

@Oleksandra Shemchuk , Welcome to the community. Could you please provide more details on what you are looking for? A few screenshots or any errors that you see on the screen would be helpful. Best Regards, Bibek

@Emna Elleuch , I had a similar need and the below is what I did. 1. Create an EPIC first 2. Automation to create a Story and copy the issue fields from the epic. 3.Use an action to set the issue link as "Trigger issue" 4. For all the newly created issues, use the set link as the "Newly created" issue. Best Regards, Bibek

@Will Dewfield I tried something on my local, please give it a go. updated <= -5d AND updated >= -10d -Bibek

@Simon Carter , The home page can only hold the portal view of the JSM projects that are configured. You can use the Manage announcements section to provide the direct link to report outage page as a workaround if that works for you. Best Regards, Bibek

@Emily _ DevSamurai Is there any recordings of the new feature or any upcoming webinar on this? This would be helpful for the existing upcoming users to understand what changes to look for. Thanks!

@sf Welcome to the community. Please follow the below thread : https://community.atlassian.com/t5/Trello-questions/How-can-I-switch-off-the-new-Editor-It-s-catastrophic-in-my-case/qaq-p/2260763 -Bibek

@Catherine Li , Welcome to the community, I would suggest checking your settings for how the notifications are set. https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/ Best Regards, Bibek

@Anna Oaks if they have been invited by the link they just need to login using their own cred and should be good to go. -Bibek

@lucie.bednarikova Once a project is archived there is no data from the project that you can use for review or reporting purposes. The only workaround I can think of is to have a report exported from the tempo before archiving the project itself. This can be stored in a shared location/confluence for further reference.…

@Udi Ben Hamo I would not suggest automation to close sprint. It has to be manual based on the judgment of a scrum master/product owner. One of the basic reasons would be to manage the issues that are not DONE yet.There is no out-of-the-box automation to pull this off. Sadly, based on the flow of automation it is blocked…