Bibek_ikuTeam_ Community Champion

Hi Sharad,What you need to do is visit the below URL and click on submit a case.It will guide you to a signup page, please provide the details and submit a case.https://support.getzephyr.com/hc/en-usWe will be happy to get in touch and do the needful.Kind Regards,Zephyr Suppor

Hi @Sharad Sharma Please submit a support case with the feature you are looking for.We will be happy to take it forward to our product management team for consideration.Regards,Zephyr Support

Hello Carsten, Currently it is not possible to have the same test case in a cycle with multiple environment. The workaround I can suggest is to clone the test case rename it according to the environment. e.g. Original test case is "Add account" >Clone the same and rename it to "Add Account Chrome"/"Add Account Mozilla"…

Hi @Felipe Costa, Our latest patch has been released which address the issue you are facing. Please upgrade to 3.2.1.If the issue still persists please feel free to submit a case with us at support.getzephyr.com. Best Regards, Zephyr Support.

Hi Felipe, Could you please submit a case with us at support.getzephyr.com so that we can troubleshoot this issue. Best Regards, Zephyr Support

Hello Sylvester, As Nic has already informed Atlassian has access to the logs. Please reach out to them if you are still facing the same issue while enrolling for the trail. Regards, Zephyr Support.

Hello Margarete, Could you please provide the screenshot of the issue you are facing? One screenshot of the Cycle(Expanded) you are exporting and another with the outcome of the exported cycle. This will help us reproduce the issue in house and check if that has been already reported. Kind Regards, Bibek Behera.

Hello Sergey, Please find my inline answers below. 1. Are you trying to enter zql qurey in search execution page or search test page??? NOTE:There is no seperate zephyr search page, just the jql qurey changes according to "test" db value. 2. It's not possible to do so. 3.Can you please elaborate your requirements in…

Hello David, This is a known defect registerd with ID ZFJ-1229 and was resolved under the latest release of Zephyr for JIRA i.e. 2.5.1. I would suggest you to update to the latest version.This is fix the issue for you. Thank you, Best Regards, Bibek

Hello @D K Could you please elaborate your requirement? If what I believe is right(you have test cases ready on a sheet) you can create a bunch of test case at once by using the Importer Utility. There is another way to achieve by Cloning the issue. Best Regards, Zephyr Support.

Hi Ben, Could you please try AJS.$("[id^='zephyr_je.topnav.tests']").hide(); instead of AJS.$('#zephyr_je.topnav.tests').hide(); please get back to us with the outcome. Thanks and Regards, Bibek

Hello Achalme, The only way you can create a link between two issues is by doing it manually. In your case the issue type Test with User story. Please follow the steps below to link issue type test to User story. 1 . Please open a Jira story or create one if none exists. 2. Click on "More" button and then click "Link" from…

Hello Gennadiy, There is no option of searching specific test steps in JIRA using filters.Only the test cases can be searched and to go further you have to get into the test case details. You can export the Tests from the search test page and the test steps(only for the tests having test steps) will also be exported to the…

Hello Daniela Nájera, Current the only permission Zephyr has is execution level permission. The issue level permission will work as any other JIRA issue type. Best Regards, Zephyr Support.

Hi Latha, Currently there is no way to import test cases to JIRA along with attachments.The only way it can be done is to use the ZFJ importer to import the test cases, later the attachment can be added to the respective test cases separately. https://bitbucket.org/zfjdeveloper/zfj-importer Please refer the url below to…

Hello Kate, Please Submit a case with us. It will help us gather some additional information and raise a feature request on your behalf. Best Regards, Zephyr Support.

Hi James, Could you please provide the screenshot of the issue you are facing so that we can reproduce the same issue in house. Thank you. Kind Regards, Bibek Behera.

Hi Ben, As per the previous post I have already already answered the same. Please try AJS.$("[id^='zephyr_je.topnav.tests']").hide(); instead of AJS.$('#zephyr_je.topnav.tests').hide(); It should work. Best Regards, Bibek 

Hello Irina, Currently Zephyr for JIRA Cloud does not support test case import feature. Our Product Management team has been already made aware of this feature request.We are evaluating the feasibility of the same to include in our futures release. We can understand that this is a very important feature of any test…

Hi @Samuel Amiel, Thank you for submitting a support case with us! I had a chance to look at the support case and it looks like the issue is resolved by mapping the external ID and Descriptions with the respective columns in the excel sheet. Thank you. Regards, Zephyr Support 

Hello @Samuel Amiel, Please submit a support case with us so that we can arrange a screen-share meeting and troubleshoot this issue. Best Regards, Zephyr Support.