Onder Ozcan Community Champion

Happy Friday, We are getting closer to delivering the Forge version, and it’s time for another update. Important: If you use the Dynamic Calendar field in your automations, please follow the Forge migration guidelines to avoid broken workflows. Both the field ID and value format are changing. Please refer to our guidelines…

Hey Mariia, This is a very good idea and aligns well with the spirit of the festive season. Looking forward to the insights from the advent calendars. Cheers! Onder

Hey Oksana, Providing an exact time could be misleading, but I can definitely say that it will be in the hands of our customer very soon. Watch this space!

Hi Derya, Thanks for sharing this. Forge is the future, and Time to SLA is part of this exciting future. I can't wait to deliver this version to our customers. Cheers, Onder

Hello everyone, I found this article fascinating, particularly the "Key Atlassian Marketplace Trends" section, and I do hope to visit the Cherkasy region someday to experience the true wonders of nature. Happy Holidays! 🎄 Kind regards, Onder

Managing commitments between service providers and customers is crucial for building trust, and it's clear that Time to SLA addresses this area quite effectively. I'm looking forward to seeing more content on this topic in the future :) Thanks for publishing this informative article!

@Jennifer Fish This is an excellent handbook, and the customer pain points and real-world examples section illustrate the importance of the topic in a crystal clear way. Thanks for sharing it! Cheers, Onder

@A A Ron Geister _Trundl_ Thanks for sharing the customer permission options. It's super helpful. 

Hey, @Brian Bundesen, it's a great question. An overview of all Atlassian products would be a good place to start. Cheers, Onder

Hi @Rafael Meira Thanks for your swift response. The obvious answer would be that it would be great if you could provide a similar extension capability just like the Refined app. Also, making an ITSM project visible/invisible to the customer portal would be fantastic. Imagine you have one platform, which is your production…

Hey @Rafael Meira That's a great question. 1. Confluence, Jira Software and JSM 2. Confluence is the heart of communication between different team members and teams. It is also a great place to share knowledge and store what tumbles out from my brain, which contributes to our products :) Other than that, Kanban and Scrum…

Hey @Jack Brickey Thanks for explaining the use case in a detailed way. As you mentioned, JSM seems a great fit to collect all those information, and one of the challenges is defining and managing many custom fields. I could utilize the ELK stack to analyse every field, especially Elasticsearch. In that way, every field…

I was purely interested in Asset management, not JSM specifically, and in that regard, your answer makes a lot of sense. Many thanks for your insightful response.

Hey Jake, If I'm being honest, I don't full understand the use case. Could you please elaborate on this one?