Lisa Forstberg_o85gu4 Expert

Hi @Barry Neilson , There are no config ootb that can color lines based on conditions I'm afraid. There are some coloring options - like color the side of the cards in the backlog by JQL, colour the bars manually in the timeline view If you move to Jira Cloud Premium you have color options of the bars in the timeline, but…

Hi @Jaime Desviat Barona , Welcome to the community! You only get summary and description on a Jira issue that has been created via email You can use an automation to look for "summary contains XYZ" or "description contains ABC" and then have a select list fields set depending on the content of the email. Depending on what…

Hi! You have a couple of options on how to build the automation 1. Let the logic sit in the automation only. Add branches to your automation. The whole automation is triggered for a large set of issues, then one branch per reviewer group in the automation for the subset of the issues (add branch and add if issue field…

Hi @Derek Fields _RightStar_ , I might not be catching on completely. Can you add a condition to the automation to only fire if the custom field "Object A" is populated. Perhaps you can add a screenshot of the automation, that tends to speed up the help. br Lisa

Hi @Karen Hook , Welcome to the community! I think this will get you what you want: * The standard Project report called "Requests deflected" will tell you how many "this was helpful" - votes you got over a chosen time period and also how many articles were viewed over that period. (project left bar > Reports) * the…

Hi @Viola Osere , Welcome to the community! * The standard Project report called "Requests deflected" will tell you how many "Ja" - votes you got over a chosen time period as well as how many articles were viewed. (project > reports) See example: * the "Request Resolved" Report will give you some clues. * Project >…

HI @Aathi Kuthalingam , Welcome to the Community! Perhaps the problem can be due to language and translations? When you edit the template under customer notifications you edit the basic template. Go to Project settings > Language support > pick a language > Customer Notifications. There you have the all the notification…

Hi @Snorre Strand Asbjørnsen , I can see multiple solutions for this, but this is probably the simplest: * Add the status before "Done", lets say "In Review" * Add a transition screen in the transition to status "In Review". Add group picker fields or user picker fields where the user can pick "reviewers" to choose who to…

Hi @David Hubbard , Welcome to the community! I tried the same in my Jira Cloud standard environment but I get no spinning wheel there when trying to edit an inactive Workflow scheme. Does it happen only for that configuration action or other configuration items as well? If the problems persists I recommend you reaching…

Hi @Jack E. Long , Welcome to the community! Asset IT is a third party App built by the vendor DevSamurai. If something stopped working in their functionality I think your quickest solution is to contact their support. According to their documentation you should be able to export. Good luck! /Lisa

vote for it on the link ---^. ;-) 

Oh now I get you! With the latest roll outs of the new helpcenter / portal design the user have lost the information about the organizations they belong to? I think you better send in a support ticket to Atlassian. It can't seem to find any config that allow us to control the display of the organization tag for customers.…

Yes maybe custom charts for Jira have more features in this area. In my experience, the most flexible app for reporting is EazyBI, in which you can create your own calculations. They also have a lot of pre built reports, a fantastic support and documentation. The only downside is that it takes a little bit extra time to…

Hi @Fabien LEBAILLY , Welcome to the community! I see you are using Rich filters which is actually an app that extends the reporting capabilities in Jira with their own documentation and support. I think you are requesting that the report use the due date of an issue and based on what month it is today spread the remaining…

Hi @Leon Gumba , I would doublecheck the filter of the board again. Users need to have the managed sprint permissions for all issues that can potentially be visible on the board, not only the ones currently visible on the board If the board filter is too open, potentially matching issues from all projects in your whole…

Hi @Gautam There is a permission to allow users to Log time on an issue in Jira. Short command to get to Log Time is just hitting W on your keyboard. (W for Worklog) When the users log time the Remaining Estimate will decrease by the logged time (if remaining time have a value) The Original Estimate will not be changed.…

Note that you can add more link types if you use a Plan. See Settings > Products > Plans > Dependencies. 

Hi @rebecca.ruthfitzpatrick , It seems to be limited to the blocks link type I am afraid, see here By the way - are you looking at the timeline view (via a kanban) or the timeline view in a Plan? br Lisa

Hi @Rokas When you say "queue" do you mean the queues in Jira service management? One way to solve it is to connect different request types to different email accounts in your project settings In the example below we have two connected email accounts - the atlassian standard one and an Microsoft outlook account. They are…

Hi @paul carlson , Welcome to the community! Some questions to start with * Is this 50-50 goal for the whole team, a sprint or for each individual developer? * Are you adding both bugs triage work and new feature development to the sprint? * I assume you have issuetype Bug and Story to categorize these work types? Do you…

Hi @[deleted] Welcome to the community! Since I'm not a developer from the start I think I would have approached this a bit simple. I would have tested to create a single select custom field called Env, with the values dev, int, stg, prodeu, produs (Maybe this data might be interesting for Jira users to see? If not you can…

I see, and when I read about the SR they also caveat for the multi to single problem. I think your best bet is to use the import csv workaround, especially if your list is long. br Lisa

Hi @Sherry Nightingale Ah, I have seen this need also. You want an automation to copy the available options in one custom field to another custom field right? Mostly an automations actions is about updating/changing issues, not the underlying configuration. I would LOVE to have some of that though. I can't seem to find any…

HI @Nicolas Andika , I think you should be able to validate this with JMWE You need to decide if you want to have the validation running whenever anyone is editing the field or via a transition step in the worklow. I have seen this blog describe what I think you're after. best of luck /Lisa

Hi @Tyler Miller , Welcome to the community! To help you we need to know a little bit more on what you have in your toolbox to work with. You are on Cloud but which Cloud plan are you on? If you are on Jira Cloud Free you have less features to configure. You are describing exactly what many other companies need, which is a…

Hi @Keefa Hawkins , Welcome to the community! Would you be kind and add a few screenshots of what you're trying to achieve? Rich filters is an addon to Jira and you might find answers in their documentation all the best Lisa

Hi @Mauricio Nava , Welcome to the community and welcome to Jira! It seems you are on Jira data center. When exploring and learning JQL to filter for tickets in Jira the JQL / advanced searching documentation is a very good place to go for guidance. You have a base filter that you want to narrow further based on the links…

Hi @Erin Gaunt , It looks really neat in Insights and I too would like to see this as a gadget a Dashboard, but its not there yet. The closest I get is to use the two dimensional filter statistic gadget. Choose a filter in which you fetch all issues in the sprint like JQL SprintIN openSprints() plus add more conditions to…

Hi @Christine Jarvis , Welcome to the community! Troubleshooting email integration can be really hairy. If I understood the case correctly is that you under Project settings > Email request connected an existing email inbox to the project instead of using the incoming email address provided by atlassian. Let's see if I can…

Hi @Cory Valentine , Welcome to the community! Maybe the site for app development and the community for app developers is a first good step to getting more support and help around building custom apps. best of luck! /Lisa