Lisa Forstberg_o85gu4 Expert

Hi @Lucie Zemanová , Welcome to the community! What is the filter of the Scrumboard? If it is project = 123456 AND sprint is not EMPTY ORDER BY Rank ASC I can see that the behaviour you describe will happen. Thing is, right now creating the issue is happening before classifying the issue into project work vs dev work (ie…

Hi @Dr_Win_ST , You can restrict visibility to projects via the projects permission scheme and Roles (found under People). I would recommend to have a few role based permissions schemes, where f ex: * Role Admin have all permissions * Role Developer a little less * etc ( you can create more custom roles if you really need…

The list is containing countries? So why not organise the cascading field by continent (parent list) and then country (child list)? Will we get under 100 per child list I wonder also using the field description to inform the user to start typing might be an help all the best /Lisa

Hi @Jeff Dean , Welcome to the community! It is a very good and refreshing thought! I can't find any configuration option to toggle off/on that option in the board or GUI as a whole. Some teams I have worked with have left the Story unassigned and worked with individual subtasks to sort of take on a Story "as a Team". Then…

Hi @Steve Rosenberry Welcome to the community! Oh darn, you are on data-center and I think the wonderful gadget called "Filter Counts" is not available there yet right? Vote on this feature request And do you have any addons in your environment at all? best regards Lisa

Yep I realised that we were talking about create transition :- D I think the workaround might be to ignore the system field for Priority altogher and create a custom field. Custom fields can have empty values. You can use the field required validator on the create transition for an empty custom field. See my example below…

Hi @Gopikrishna_Kunduru , The priority field is one of the system fields in Jira. An issue will always have a priority, it can't be empty. The priority field also have a default value. So long as the Priority field is on the Create screen (the screen connected to the create issue action in the screen scheme) you will see…

Hi @Steve Hooczko , AFAIK you cannot configure this yourself. Here is a a feature request on the topic. This is for server though, are you on Cloud? A way to work around this is to use cascading select list instead, or if you're on Premium you can keep the list in Assets instead. Probably not the answer you wanted, sorry!…

Well there seems to ba a limit according to this request : https://jira.atlassian.com/browse/JRASERVER-77764

One can only guess... ;-) but based on experience there will be more features coming. 

Great! If you press answered on my response above, then it helps the users to filter out and focus on unanswered questions here on the community. Have a nice day! /L

Hi @Karina Collis Welcome to the community! Please correct me if I misinterpreted your need :-) Are you sure you were able to assign a sprint to a subtask in the other board? The field Sprint is not available on Subtasks, even though you try to add it to a subtask screen you can't see and edit it. If you still have the old…

Hi @Dewa , You need to pay for the App based on the number of Jira users you have, regardless of there is only a few users in a few Jira projects that will use the App. This is how the pricing model works. Example if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the…

Hi @Devika Nattuthurai , Welcome to the community! It seems like there is tutorials for this on the Xray documentation site: * Importing Zephyr Scale test cases using Test Case Importer * Importing Zephyr Squad test cases using Test Case Importer best of luck /Lisa

Oh, It seems like you are on On Premise Jira? The tags say jira-cloud but it looks like an on prem. So all other users looking at this Roadmap can see all issues but for for this particular user its not loading and that happens when he tries to expand a hierarchy? Then I would try to look for differences between this user…

Hi! Thanks for the screenshot The IAM Role field should be displayed only if the user choose option "Config S3 Upload" in the field "Configuration Change Type"? And if displayed it also should be mandatory? First check that the "IAM Role" field is not made required in the field configuration scheme of the project or…

Hi @Prathap DL , Very interesting! I think a lot of ITSM users would like to see this. I would have said try Jira Plans Dependency Map first but it seems like you are on a Cloud Free plan and Plans is only available in Jira Cloud Premium I have not come around to test them but I am interested in exploring these: * Issue…

Hi @Nikhita G , Welcome to the community! Maybe you have a filter applied? When you say Roadmap do you mean the project Timeline or the Timeline view in Plans? Can you share some screenshots of your problem? It's always good for troubleshooting. all the best Lisa

Hi @Avdeev Andrey , You are not inputting a date when you change the rate for a role so I kinda suspect that storing historical time rates is not supported (yet?). I think you expect Tempo to store the date upon editing and lock the old rate to the historical reports. I think the quickest way is to contact Tempo Support to…

Hi @Shae Theaker , Welcome to the community! Very interesting use case this with Executives needing to review and approve a set of data (project charter). I think it is good to have a think about the necessity of duplicating the information in Jira and Confluence. We would like to avoid having a piece of data (f ex project…

Hi @Fadhel Rida , Interesting use case! Firstly you need to be on Jira Cloud Premium to get the AI features. Then when you say "read a document" I think you mean an attachment. This is not (yet) supported. see answer from atlassian here. If you copy the text in the description field in a Jira ticket you can have the AI to…

Hi @Hari Sankara , Welcome to the community! Not entirely sure if your team mate can log in to Jira or not. If your team mate are not allowed to log into Jira at all: * check the user status here cog > User management > Directory (find the user and perform actions under the three dots If your team mate can log into Jira…

Hi @Benjamin Høegh , Sorry for the late reply! Aha, the "form" you need to "transfer a number" is like a hard copy form from the provider. The agent can apply this PDF as an attachment to the issue, ask the Employee to download it, fill it in and upload it to the portal request again. You say "attach a PDF file to an…

Hi @srinivas vadlamudi I would have tested either of these options: * Remove the Browse Permission for the role "Service Project Customer - Portal Access. * Remove users from the Service Desk Customer role on project settings > People * Add restrictions on group level per request type. This will ensure that new requests…

Hi @Lisa New , Welcome to the community. Create a filter for the issues you would like to export Click on the Export issues > Export Excel CSV (all fields) That would give you to a lot of empty columns but it will also give you every single comment as a column with timestamp and userID. Like this: Best of luck /Lisa

Hi @Laura Chinellato, Welcome to the community! Yes I can see this happening and it might be frustrating, but this how it currently works. The filtering functionality is not trumping the grouping functionality. You filter the scope based on being part of goal A. If an Epic is a part of two goals the filtering will not…

Hi @karolina.kordos , Very interesting question! I need to know if you're expecting that your solution will both calculate and present these KPI's based on activity in Jira (like issue worklogs and input costs f ex) or are you just looking for a way to input already (externally) calculated KPI's from an external source and…

Hi @Lamice Skhiri , Welcome to the community! Can you explain a little bit more around * what type of project are you working in * what kind of conditions you are trying to achieve in your form Also attaching a few screenshots of your form and conditions will help loads all the best Lisa

True, Assets is bundled Jira service management but it is not shipped with the Free or Standard plan so you need to pay for the Premium Plan to get it Check out the pricing here: https://www.atlassian.com/software/jira/service-management/pricing Regards Lisa

Hi @Katarzyna Kwiatkowska , Welcome to the community! I'd say this depends on a lot of things, amongst them: - what type of access you need your team member to have - what type of project you want the team member to have access to (jira, jira service management) - if your site is using an integration to an external…