Shannon S Atlassian Team

Hello @Axel Meikies, Thank you for contacting us about this and my apologies that your question went so long without a response. Could you please elaborate a bit more on the issue you're having? What are you seeing exactly? Can you share some screenshots of the issue? Also please tell us your Confluence version. Lastly,…

Hello Michael, This is not possible in Confluence, but there is currently a feature request for this feature below: * CONFCLOUD-27077 Option to display expand macro expanded/collapsed on page load Please vote on the feature to show your interest and you will be automatically added to the list of watchers. Let us know if…

Hello @CyberSage, Thank you for sharing that information. Could you kindly show us the full stack trace from your server logs? You can see where to find that from Working with Confluence Logs. I suspect this might also be followed by a "Spring Application Context" error, which can be resolved using the following article: *…

Hello Karteek, I just replied on your other thread. The template is what is used to create the page, so it's not possible to apply to a page that's already been created. You can re-create a page using the template, and then copy and paste the data in from the old page, and archive or remove the former page. Let me know if…

Hello @Karteek, Thank you for contacting us. Could you elaborate here? As long as you've added the attachments macro on the page itself, then when you click on the title in the page tree it will display that information. Are you looking to have the Attachments Macro display elsewhere? What version of Confluence are you…

Thank you for letting me know, George. You can feel free to share with us what the solution was, in case some users do happen upon this and want to know how to do the same. Regards, Shannon

Hello Sushma, Your query is right; you might be using an incorrect page ID. Check How to Get Confluence Page ID to ensure you're using the right page ID. Additionally, your Connection timed out error could be another issue. For some reason, you're not able to reach Confluence from your terminal. You'll want to ping your…

Hello George, Thank you for contacting us, and I apologize for the lack of response you've received here on the Community. My recommendation would be to raise the same question on our Atlassian Developer Community. The difference with that Community is that questions are related to developing for Atlassian software, such…

Hello @Copac CS Stendal, Thank you for contacting us about this. Could you please show me an example of how this looks in both Confluence and on the PDF export? Which version of Confluence are you using? Regards, Shannon 

Hello @Aurelie Geoffroy, Thank you for contacting us about this. Happy to help! * For linking applications together, you need to first do so in the Application Links. Have a look at Linking to Another Application. For linking a Server and a Cloud app together, the process is a bit different. Check out Link to Server…

@Connie McCutcheon, Welcome to Atlassian Community, and thank you for following up. The This affects my team link is available at the top-right of the bug: I can confirm that for both cases, it's still possible to vote on them as they haven't been closed. If the link appears in grey, then it means you are not currently…

Hi Jacob, No worries! Glad you got it sorted out. :) Take care, and have a pleasant rest of your week. Regards, Shannon

Hi @Jacob Saaby Nielsen, Thank you for sharing this with us! It looks like you might have modified your time and date format and accidentally swapped months with minutes. See Java Date and Configuring Time and Date Formats. Essentially capital MM/MMM stands for months and mm shows minutes. Can you have a look and confirm?…

Hello @Yingying Wang, Welcome to Atlassian Community! It's nice to meet you. It sounds like your network could be rejecting the connection to the marketplace. You'll want to run through these articles to test your connectivity: * Problems Connecting to the Atlassian Marketplace * Configuring Marketplace connectivity…

Hello @Soňa Přílučíková, Thank you for contacting us. Could you clarify what you mean exactly regarding the label help list? Could you send a screenshot? Regards, Shannon

Hello Divya, Thank you for contacting us about this. Once you delete a product from your Cloud instance, the data is permanently removed. See Reset and Delete All Data from Your Cloud Site: Once you delete a cloud product, all data and settings associated with that product are deleted immediately. Reactivating the product…

Hello @Fahad Siddiqui! Welcome to the Community! :)

Thank you for confirming, Matt. I appreciate the feedback. There's also an ongoing discussion about the new editor if you're interested in joining it. The Product Manager is there as well so you can feel free to share feedback there too. * Try out the new editing experience Regards, Shannon

Thank you for confirming you were able to solve it @Jörn Holpart! I checked @Michal Kevicky's thread but it appears that it timed out, so I don't think we ever ended up finding out what was the issue with the SSL. Michal - were you ever able to solve this on your end? Regards, Shannon 

Hi Moses, Thank you for confirming that! Glad to hear you were able to resolve with the latest update. Take care, and have a pleasant rest of your week. Regards, Shannon

Hello Chloe, Welcome to Community! I wanted to also let you know we have the following feature requests in order to decouple the license base for add-ons from the Jira product. Please vote below on the feature request which applies to you in order to show this is something that would be useful for you. *…

Thank you for sharing your resolution, Alexander! I'm sure it can help other users in the future should they receive this error. Take care, and have a pleasant rest of your week. Regards, Shannon

Hans, Apologies for the confusion, but I was aiming to explain how our bugs get prioritized. We certainly do have time to fix usability issues, but all reported bugs go through a prioritization process. Several factors are considered, such as: * How many users does this affect? * How quickly can it be fixed? * Does this…

Hello Vincent, Welcome to Atlassian Community. It's nice to have you! Google will index any site that isn't blocking it from access, such as with a firewall, internal network, or due to Confluence permissions. Just to confirm, when you view your Confluence instance in Incognito or Private Browsing mode, you can completely…

Hello Nick, Thank you for contacting us regarding this. That is the correct article, as the error tends to be caused by a configuration issue. My recommendation would be to re-do the migration using the recommended migration method so we can be sure that there's not a configuration error causing the message. See Migrating…

Hans, My apologies that I am not able to offer you a more immediate solution. Bugs reported are prioritized according to our Cloud Bug Fix Policy with special priority given to security issues. As a workaround, you may find that there are some add-ons that can help you to accomplish what you need to use Confluence as a…

Hello @Think Technologies Group, I've created a support ticket for you now, so please check your email for that information. It will help if you can attach a Support Zip to that ticket, as well as a copy of your recorded HAR file. Once the issue is resolved, please feel free to update this thread with the resolution Thank…

Hello, No worries at all; I can go ahead and create that ticket for you. In terms of the change you made, you said you're blocking all requests? Have you set up anything to redirect them instead in case the connection is necessary? Regards, Shannon

Hello there, Welcome to Atlassian Community! It's nice to have you. I apologize for the lack of response on your question, but it appears from your description that you are developing an add-on for Marketplace and you're having some trouble with that. I recommend that you try raising the same question on our…

@Maureen Yearwood, @JP, The macro is being rewritten for the new editor, and so this would explain the missing functionality. My colleague raised a feature request to include that customization that was once possible: * CONFCLOUD-66437 Allow further customization of the "Code" macro in the new editor I would recommend that…