Shannon S Atlassian Team

Hello Cristin, Thank you for letting us know you were getting a similar message. I checked Yasin's ticket with support, and it turned out to be a local permissions issue. Yasin did not have the correct permissions to write and update the document. Their admin was able to give them the correct permissions, and everything…

Hello Maxime, Thank you for following up. From my understanding, you're asking if you can map some required fields in Jira to the columns in the Jira Issues Macro in Confluence. However, that requirement matches the request I sent you earlier: * CONFCLOUD-31867 Ability to map more fields from a Confluence table into a JIRA…

Greg, Thank you for your confirmation. I think you are then most likely affected by this bug: * CONFSERVER-48619 When calculating ranges from JIRA Dates, the range is incorrect if no time is specified It's not allowing for a custom date field to be used as the end date. According to this bug, if you were to choose a time…

@[deleted], Thank you very much for your explanation. I discovered that you are most likely being affected by this bug: * CONFCLOUD-66110 Pasting an "Issues Statistics" macro into a page that already contains this macro will result in different results on the pasted macro Inserting a second "Issues Statistics" macro onto…

Thanks, Debra! Hopefully it's resolved itself for good! Take care, and have a pleasant rest of your week. Regards, Shannon

Hello Oliver, Thank you for letting us know about that! Glad to hear it is solved. Take care, and have a pleasant rest of your week. Regards, Shannon

Hello Tom, Thank you for your reply. Indeed, CONFCLOUD-68245 (Support the Companion App in the new editor) is indeed the case to follow for support in the new editor. Watch that issue for any updates regarding that functionality. Take care and kind regards, Shannon

Hello Gaetano, The documentation for Confluence Cloud REST API can be found on our Developer site below: * Confluence Cloud REST API Documentation If you're not familiar with REST-API usage already, have a look at this Beginners Tutorial for REST API. And for more information on developing for Confluence Cloud, see Getting…

Hi Debra, Thank you for confirming the steps you were taking to replicate the behavior. I haven't seen anything like that before on the new editor! Was it happening with any pages, with any links, or only this one? I wanted to create a ticket for you so we could take a look at it on our end and see what the issue might be.…

Rich, Thank you for confirming that. Confluence Cloud only supports the latest stable release of Chrome. Could you confirm that you are currently on the latest version? There was an issue in the past with Chrome 77, but there's a more recent release out so this is not happening anymore: * CONFCLOUD-68223 Editing pages on…

Hi Barry, Thank you for confirming that. The broken links in your space import might be referring to other pages within the Confluence instance and not the space itself. Could you have a look and see if that's the case? If so, it should prompt you to create an identically named page within your Confluence site. If they…

Thank you for your vote, Laura. I only posted the Server version of the bug, but I see you commented the Cloud version of this bug in your thread. I'll share it here as well in case other Cloud users come across this question: * JSDCLOUD-3565 Thank you again! Regards, Shannon

You're welcome, Igor! Take care, Shannon

Hello @Son Le, The new editor is replacing the former editor, so you cannot roll back at this time. Is there something in particular that you need assistance with on the new editor? Regards, Shannon

Thank you for confirming that, @[deleted]! Let me know if you have any trouble. Regards, Shannon 

Hello Chotika, Thank you for contacting us about this. Have you already connected Jira to Confluence using the setup wizard? Your error shows that Confluence is not able to authenticate with Jira, which could be an issue with the Jira admin username or password, or the base URL that you're entering. Please let me know…

Hello @lianyawang Thank you for contacting us regarding this issue. Happy to help! Would you be able to translate that error message for us? Can you tell me if you get that error message with all attachments, or only specific ones? Lastly, what version of Confluence are you running? Regards, Shannon

Hello Lou-Guardia, Thank you for contacting us about this. I'm not familiar with Logwatch myself; can you explain a bit about how it works with your environment? From what I can see, Logwatch should be parsing the existing log files. If you can let me know exactly how it works and where it stores them, and what you're…

Hello Evgeny, Welcome to Atlassian Community! It's nice to have you join us. I just have a few questions for you before we proceed. * Can you confirm with me what you are using to manage your users on Confluence? Are you using LDAP, or the internal Confluence directory, for example? * Secondly, where did the user change…

Hello Randy, Welcome to Atlassian Community! It's nice to meet you. I have a few questions for you before we can proceed in troubleshooting this issue. * Is your Confluence site behind a firewall or proxy? If you were to bypass that proxy, are you able to edit pages? * Can you try to see if changing the Collaborative…

Hello Eduardo, Thank you for bringing this up to us! I just had a look at your account, and it looks like you were able to add the correct Server ID. Can you please confirm if you're still having trouble? If so, you can contact the Billing & Licensing team directly, and they'll be able to give you a hand. Regards, Shannon

Hello Anand, Thank you for raising this with us. I'm not aware of any tools to do this. You might be able to do it with the Universal Importer from Marketplace, so have a look there. The only types of content you can import into Confluence directly is Word documents or Confluence generated XML files. Another possibility is…

Hello Sergey, Thank you for contacting us about this. You can manually disable malfunctioning add-ons following our procedure: * How to manually remove malfunctioning add-ons If you want to continue to troubleshoot why the add-on wasn't installed properly, you can check your atlassian-confluence.log file for details.…

Hello Rich, Thank you for contacting us about this. I haven't seen this myself, but I've heard a few users aren't able to use the new editor in their internal networks due to security settings. To confirm, does the issue only occur in Chrome? I'm not going to ask you to switch browsers, but I just want to make sure I…

Hello Diana, Thank you for contacting us about this. Blueprints are different from templates, in that they are developed to perform a specific task with a collection of templates. It's not possible for you to modify the blueprint, but you can edit the individual templates that the blueprint is using. For more information,…

Hello @tswanson9411, Thank you for contacting us about this. There could be duplicate users in your database, so you can check this below: * How to get a list of active users counting towards the Confluence license More than likely, it could be a local admin in the Confluence Internal Directory that is causing this. The…

Hello Michelle, Thank you for bringing this up to us. This is caused by the following bug: * CONFCLOUD-59017 Page properties report Sort by function is completely broken As you have discovered, clicking the column header once the report is generated will sort properly. There's no further workaround to do this by default. I…

Hello Jennifer, Thank you for contacting us about this. Happy to help! I understand that you're attempting to migrate some or all of the data from a Confluence 6.1 instance. It's not clear to me exactly what version of Confluence you're trying to import the data into. Can you help me to understand the following? * What are…

Hello Michael, This particular issue was resolved about a week after @J. Pablo Fernández reported it to me. I can confirm it's fixed for both Jira and Confluence and I no longer get the message when adding my Github link to a page in Confluence or an issue in Jira. It's very odd that you are encountering it today. Could…

Hello Gaetano, Thank you for clarifying that. I only see a Cloud account associated with your email, so my response from earlier would be the same. If it's for Cloud, you can either use API to do this, or you can add Single Sign-On to your account by subscribing to Atlassian Access which is a paid service. If this is for…