Shannon S Atlassian Team

Great, thank you very much! Take care, and have a pleasant rest of your week. Regards, Shannon

Hello Jim, Thanks for the follow-up! That message means that if you happen to have any characters in your word document that are the same as Wiki Markup, then they may automatically be converted to the wiki markup value, as an unintended behavior. Below you can see a bug with the reported behavior and examples of how that…

Hello Mike, Thank you for contacting us about this. Text anchors have been added back to Confluence in the form of heading anchors, in case CONFCLOUD-66773. When you hover over a heading in the new editor, you will see a chain icon: You can click that and copy the link to the anchor. As far as creating your own text links,…

Hi Janet, So the excerpt itself was fully in bold and underline? Or only part of it? It sounds similar to this issue: * Excerpt Include with Some Bold Formatting Turns all Text Bold I just want to rule out that this isn't an actual bug. Thank you for your help! Shannon

Hello @Pramod Kumar Velayudhan, Thank you for contacting us. What exactly are you trying to do with the REST-API? We can help you here to ensure that you've got the right endpoint, but if you're trying to develop something for Jira with Python, you might want to check out the Atlassian Developer Community instead. In that…

Hi Jim, Thank you for contacting us about this. I don't believe that Confluence is supposed to interpret the Wiki Markup when importing a Word Document. I see a feature request for this in the past, as it seems that it used to work prior to Confluence 4.0, but it was closed by the team as we don't intend to implement it in…

Hello Christoph, Thank you for contacting us. I noticed you raised the same question in our support queue. I'm not sure of the reason that you're getting this error, but when you are able to resolve it with the support team, could you please let us know where what the issue is? I'd be interested to see and it can help…

Hello Jerry, Welcome to Atlassian Community. It's nice to have you. I just want to confirm what it is that isn't working for you. I assume that you're using the CSS workaround from Customize Exports to PDF in order to force landscape for page exports to PDF: To change the page orientation of your PDF document, simply…

Hello Michael, Thank you for contracting us about this. I was able to replicate this same issue in my instance, and I raised a bug for it. Have a look at the bug below, and click This affects my team. You will be added to the list of watchers to receive updates on this in the future: * CONFSERVER-59160 Unable to return…

Hello @Austrotherm, Thank you for reporting this to us. Another user in Confluence does not search in attached Excel Workbook xlsx files reported this same issue, and I was able to replicate it now and create a bug for it. You can click This affects my team on the bug below, and you will be added to the list of watchers to…

Kimberly, You could use the suggestion from How to call a javascript from every page of a Confluence space. Note that I haven't been able to test this myself as I'm not very familiar with javascript, but let us know if you have any issues. Regards, Shannon

You're welcome, Ryan! Happy to have saved you that time. :) Let me know if you have any questions about that and I'll be happy to help. Regards, Shannon

Kuldeep, Yes, you can! Here's the documentation below: * Getting Started on Confluence Cloud development If you have any questions regarding this, please reach out to the Developer Community instead; they will be able to answer any questions for you related to developing for Atlassian products. Regards, Shannon

No worries! Take care, and have a pleasant rest of your week. Regards, Shannon

Hello, My apologies for confusing you. I can see how that's misleading. Allow me to clarify. A few specific macros will still work within the table macro because they aren't meant to display anything when you're viewing a page. In this case, the Excerpt macro is only wrapped around text that you want to reference in…

Hi Ray, Thank you for letting me know that. You said the page was newly created - did you create the page? Was it created on the mobile app, or did you create it on desktop first? Also, can you tell me if the site was always on the free tier, or did you downgrade at some point? If so, were there restrictions placed on the…

Thank you for sharing that! I apologize! I tested with the Excerpt Include macro but I should have tested with just the Excerpt macro. I can confirm that behavior. The issue is related to the fact that you cannot embed a macro within another macro in the New Editor. A table is considered a Table Macro which is causing the…

Hello Kimberly, Thank you for contacting us about this. It is possible to use Javascript in Confluence Server. See How to use Javascript in Confluence Server for more details. You'll need to customize the script to change the specific heading elements (h1, h2, etc.) It will require that you have a bit of knowledge on…

Hello there, Welcome to Atlassian Community! It's nice to meet you. You can check if an attachment exists by sending a GET request to the /rest/api/content/{id}/child/attachment endpoint: * Confluence Server API > Get Attachments In response you will get the list of all the attachments for the desired page and then you can…

Hello Nick, Thank you for trying that. The list there is all of the IP ranges and domains that we use in Cloud, so something else must be wrong if the users still can't access it. You can check from loading the site in your browser and going to the Developer Tools > Network tab and see in red which sites are being blocked.…

Hello @amasik, Thank you for reporting this to us. I'm aware of a bug where adding the URL to Allow Incoming in the Confluence whitelist isn't adding the necessary header. * CONFSERVER-41269 Access-Control-Allow-Origin header missing from Confluence CORS implementation There's a workaround on that bug where you can add the…

Hello, Thank you for your follow-up. I understand now that you were just trying to create pages. You were referring to this icon, correct? Were you able to create a page once you found it, or are you still running into any issues? Regards, Shannon

Vinh, No worries, I'm here for you! I would recommend that you first have a look at Confluence slows and times out during periods of high load due to database connection pool. Your message is related to the configuration of the JDBC pool or to performance issues on the database, and the above article can help you. If that…

Raymond, You can certainly create a template like I suggested to store any data you need within Confluence. Have you had a look at the documentation for that? Many of our customers are using Confluence to store various information, you just need to create a template that works for you. Can you tell me if there's something…

Nino, Thank you for your confirmation! I've added my comments to the ticket, and I'll keep an eye on it for the resolution. We will contact you as soon as we've had a chance to have a deeper look. Regards, Shannon

Hi Joseph, To confirm, there is not a way to move a row or column of a table within Confluence. Thank you for your vote, and I hope we can see this soon! Regards, Shannon

Thank you for testing that. Chrome 57.* is not supported by Atlassian Cloud products. See Supported Browsers for the full list. I've tested this on a page in Confluence Cloud, using Chrome 78.* and the comments were included on my printout. I recommend that you upgrade your browser and test again. Let me know how that…

@Maureen Yearwood Thank you for your vote! @JP, To clarify, the vote is to show which features you value the most. Since the new editor is brand-new, it contains a lot of new macros that we wrote especially for that editor. By voting, it helps us to prioritize our efforts by working on the features that are most important…

Hi @Neeraj Bodhe, Thank you for contacting us. Could you please clarify for me exactly what you are trying to do? Are you trying to create a duplicate environment of your Confluence site, such as with a staging instance? If you need to create a staging instance, you can do so following the instructions here: Create a…

Hello Erik, Welcome to Atlassian Community. It's nice to meet you! You might be able to accomplish that using an add-on from Marketplace. Have a look there and see what's available to you. Let me know if you have any questions! Regards, Shannon