Shannon S Atlassian Team

You're welcome, Joost. Happy to help. Regards, Shannon

Hi James, I do not see that you were successful in uploading the zip to the ticket. The message says you can try from transfer.atlassian.com in order to upload the file. instead. Are you able to access from that link? I noticed the file you attempted to upload might be generated on macOS. Is that right? Is there any chance…

Hello @Siamak Bahojb Ferdos, Unfortunately not, but don't worry; it can still help users in the future in case they have the same issue, then they'll know they can go to the Developer Community for that. Regards, Shannon 

Hello @bahadir, Thank you for the follow-up. At this time we're still working on the root cause, but I'm involved in the update channels now so I can let you know as soon as I know anything. Regards, Shannon 

Hi Kevin, Thank you for following-up with us. I have not seen any announcements yet regarding which of the future releases will be an enterprise release. Per the Enterprise release page: At the time we ship a feature release, we'll announce if it will be designated as an Enterprise release later on (specifically, in an…

Hello Ricard, Thank you for reporting this to us. This is very odd behavior, indeed. I've spoken with my colleague who is already working with you on this issue in the support portal, and she let me know that she would be getting in touch with you. As soon as the issue is resolved or if it's determined a bug is causing…

Hi Matteo, Thank you for raising this. To be clear, the associated label with the category does not have any pages that you're able to see? If you check in the database, are you able to find any examples? See Solved: How we can edit Space Categories in Confluence? for an example of how to see this in your database.…

Hi James, Thanks for reaching out to us about this! We'll be able to have a look at your site's logs and help determine the reason for the error. Can you go ahead and raise a ticket with us at support.atlassian.com so we can have a look? Thank you! Regards, Shannon

Hello! Thank you for reporting this issue to us. Can you please test the following? * Run Confluence in Safe Mode and see if the issue persists. If it does not, there may be a 3rd party add-on that is causing this issue. * Try in other browsers and in the browsers Incognito/Safe Mode and let me know if the issue persists.…

Hello Laurent, Welcome to Atlassian Community. It's nice to have you! I'm not really familiar with the product "Synology". It appears to be some sort of Network Area Storage device; is that right? What is the error message you're encountering exactly? Perhaps the following thread may be of some help to you? * AutoSSL…

Hello John, Thank you for all the testing you did on this issue! You've run into a bug that we discovered in Confluence Cloud, which I reported below: * CONFCLOUD-68744 Pasting single digit decimal numbers in new editor results in numbered list replacing the first digit It appears to be related to the formatting, so…

Hello @Siamak Bahojb Ferdos, Welcome to Atlassian Community. It's great to have you! Could you please let us know a bit more on what you're trying to do exactly? Which application is this for? If you are looking to develop an add-on, I would recommend that you raise your question with the Atlassian Developer…

Hello Raf, Thank you for contacting us about this. That line should be part of a larger stack trace that will help to understand what issue you're running into. It could be something like a JAVA or memory problem, but we'd need to see the entire stack trace to be sure. For example, there's a page on a public Confluence…

Hi Max, Thank you for the follow-up. I noticed that you were already in touch with our support team, and they let you know that it's related to this bug: * CONFCLOUD-67859 Unable to Insert PDFs from Other Pages Using the PDF Macro However, I believe it could even be related to this: * CONFCLOUD-67900 Unable to Preview…

Hello Joost, Thank you for contacting us about this. It appears this is a known bug at this time: * CONFCLOUD-68094 Unable to Insert PDFs from Other Pages Using the PDF Macro The two workarounds aren't really ideal, as one has you attach the document directly to the page, and the other has you linking to the file using the…

Hello Guillaume, Thank you for explaining your requirements. Since you are using Confluence Server, you could do this with a user macro. There are a few threads below where users had similar requirements and they created a user macro for this: * Solved: How do you add template variables as macro parameters or in plain text…

Shaw, Thank you for your patience. I'm currently looking into this for you and should have more information on this in next few days. Regards, Shannon

Hi Jim, Yes, I'm sorry, I did mean via the UI, so I've updated the feature request to state this. Good luck on working using the brush syntax. If you end up with anything you'd like to share, please feel free to share it here! Regards, Shannon

Hi John, Thank you for following-up on this thread. Allow me to elaborate on what I was trying to say there. There are many features that existed in the old editor, but have since been removed or temporarily delayed in the new editor. From feedback that I've been seeing in the Community, many of those features were highly…

Hi Samuel, It's not possible to send emails to Confluence to create or modify content. There is a feature request for this below: * CONFCLOUD-1726 Create space or page from emails to Confluence Unfortunately, the referenced Send Email to Page add-on is only available for Confluence Server. At this time, the only way to set…

Hello, Thank you for providing that information. So from your reply, your issue is resolved and you are now able to access Confluence normally? Regards, Shannon

You're very welcome, Mechelle! Happy I could help you. Take care, and do let me know if you have any further questions. I'll be happy to help! Regards, Shannon

Thanks for letting me know, Maxim. Can you confirm; were you able to replicate this with other pages, or was it only the specific page? Did this occur whether or not you were already logged into the Confluence instance on your device? When did you first encounter this issue? Thank you for your help! Shannon

Hello Samuel, Thank you for contacting us about this. There is no inbox that all users can look to for the same notifications about a space. There's a workbox in Confluence but your users need to be subscribed to the space in order to see the notifications. They will also receive them individually in their email inboxes.…

Hello Mechelle, I believe your other question that I responded to is related to this one, but I'll elaborate on the permissions here for you. Service Desk provides a way for non-licensed users to view articles from a specific space within the Service Desk portal. This is a way of serving knowledge base documents to your…

Hello Mechelle, Thank you for reaching out about this. Happy to help! I want to make sure I understand your situation correctly. You created a global template, and you want to make it available to one of your newest spaces which will be public. You mentioned that you don't want to create the template again, but is there a…

Gulshan, Thank you for replying. With GDPR, as long as the user isn't a managed account, they can request for Atlassian to delete the Atlassian ID associated with their email address. However, your screenshot doesn't match the Atlassian Page Analytics that's included with Cloud Premium. If a user is anonymous or removed…

Hello Maxim, Welcome to Atlassian Community. It's nice to have you. I'm testing this on my iPhone running iOS 13, and it does seem to work for me: I'm able to confirm this on both Safari and Chrome. The only curious thing is that it loads the desktop site and not the mobile version. Did you disable the mobile version of…

Thanks for looking into that, Martin. I believe there are a few more users on Community asking similar things, such as: * Solved: Is it possible to get tables in a Confluence page to auto-populate? * Compiling Child Tables into Table on Parent * Solved: Show a roll up table of data from tables on children pages However, I…

Hi Jim, Thank you for letting me know. One of the add-ons for Cloud supports Assembly languages but not the ones for Server. The custom brush syntax that you use has to adhere to Custom Brush Syntax, but it looks like you can include colors that way. Have you already tried calling the colors you need with CSS and that…