Shannon S Atlassian Team

Hello Thorsten, The workaround originated with the Cloud ticket, and at the time when I tested it, I could confirm that it worked to solve the issue. I found an internal comment in CONFCLOUD-57252 from a support engineer in January saying the workaround could be applied to the Global Stylesheet. As of that comment, it was…

Hi Jastinder, Can you try sending those screenshots again? I didn't receive them here. Thank you! Shannon

Hello, Thank you for reporting the issue in a support ticket. I've included an internal summary as well of what I have tested so far. I'll be watching the case so we can update this thread with the results. As for the 2nd bug you found, I believe it could be related to this bug: * CONFCLOUD-62585 Links break on HTML export…

Hello, No worries, I'm happy to still help you get Confluence up and running. I noticed you raised two other questions about your Confluence site. They seem like duplicates. Can you tell me if this is for the same Confluence site? Is this the same problem you'er experiencing now? * BUG-My server is not providing any option…

Thank you for letting us know your workaround, Avinash! I'm really hoping we can see a better resizing capability in the future. Shannon

Hello there, Thank you for raising this with us. Can you show me an example of how your Page Properties statues are being sorted, vs how you expect them to be sorted? Can you tell me if this is on the new editor or the legacy editor? You'll see your publish button in the top right-hand corner if you're on the new editor.…

Hi Thorsten, Thank you for bringing this up here. Indeed, there is a bug for this on both Cloud and Server for a few years now (Server was created only in the past year) * CONFCLOUD-57252 Move cursor is showing instead of pointer cursor when hovering over an image * CONFSERVER-57843 Mouse Cursor displayed incorrectly when…

Hello Sowmya, I would recommend that you use WebDAV to work with your pages and files. Have a look at Use a WebDAV Client to Work with Pages for more information. If you have any trouble, please let us konw. Take care, Shannon

Hello Liz, I'm so sorry that you've been having trouble with this. It's been reported in the bug below that pasting the link no longer embeds a calendar: * CONFCLOUD-66646 Pasting a calendar link to a page doesn't embed the calendar any longer You can try inserting the calendar using the Team Calendar macro, but be aware…

Hello @Dmitrii Chekh, Thank you for raising this with us. This is a known issue, and we've logged it below: * CONFCLOUD-65046 Link to Epic option is not showing when creating issues within Confluence for Next-Gen Projects There is no known workaround at this time, but please subscribe to the bug to be informed of one in…

Hello q, Thank you for raising this with us. I found an article that should help you with this, as well as providing some other examples and links back to discussions here on Community: * Integrating Confluence Into a Website They do cover API, but also iFrame and command line interface as well, so have a look there and…

Hello Vamshi, If your URL doesn't end with *atlassian.net, then it's probably not a Confluence Cloud site. I'm not really sure what you'er referring to regarding the tabs in your Confluence site. I think you are probably using an Atlassian Marketplace add-on to accomplish that. If you search on Marketplace regarding tabs…

Hello Jamil, Thank you for raising this with us. How long would you say it takes the Children Display Macro to load? How many children are there? If there are too many, it can cause performance issues when loading the descendants. If you try reducing the number of children pages that load, does the load time reduce?…

Hello Dean, Happy to help figure out what's causing that error for you. Does occur only when you mention more than one user on a task? Note that tasks can't be used to assign to more than one user, so I just want to rule that one out. See CONFCLOUD-26786 if you want to be able to assign tasks to more than one user. We…

Hello Joe, Thank you for raising this with us. Can you show me the error message you're receiving when you try to connect to UPM? Are all of your other users having the same issue connecting? I would recommend we start from Problems Connecting to the Atlassian Marketplace in order to troubleshoot this issue, so if you can…

Hello, From my understanding, you want to know how to know that when you update an add-on, it won't affect your Confluence performance. Is that right? Many of the add-on vendors have already tested their add-ons before releasing them to Marketplace. It does happen, however, that an updated version of an add-on can cause…

Hello Marianne, Thank you for your follow-up! According to Top 20 questions and answers about Portfolio 3.0: What's the difference between Portfolio for Jira Server and Data Center 3.0 and Portfolio for Jira Cloud? Currently, Portfolio for Jira Cloud is roughly on par with the Portfolio for Jira 2.x experience with a few…

Hello Michelle, Thank you for raising this with us. There was a similar question in the past, perhaps it can help you? * panels with headers I'm not really sure myself, but maybe that can point you into the right direction. We have a feature request for this feature, which you can find below. You can vote on the request…

Good afternoon, I'm testing this on my Confluence Cloud site, but I have not been able to replicate it. Here are the steps I took: * I created 2 new pages, which I will be linking to. * I then created a 3rd page, on which I will be linking these pages. * I first linked the 2 pages while using the insert link dialogue: * I…

Hello Ellen, Thank you for your question. There's a Health Check plugin that you can disable in Confluence; it's not recommended to do so, but perhaps this is what is controlling the message you are seeing? * See How to Stop Sending Health Check Reports for more details on how to disable the Health Check feature. You can…

Hi Jiri, It looks like Jira has a security log that you can use to find those details: * How to find IP of failed login attempts I'm not as familiar with Jira as I am with Confluence, so if you have any trouble with that feature on Jira, I would say raise a new question in the Jira collection and the Community can give you…

Hi Manuel, Thank you for explaining a bit more about your requirements. Confluence doesn't send the username and password via the URL, but the page headers. If when you are sending as variables, then it will be encrypted when you use https. The best solution would be to make sure that each of your users has their own…

Hi Jaime, Thank you for testing, and my sincere apologies for the long delay. In this case I would definitely recommend attempting the safe mode, in that case. Make sure that ALL of your add-ons are disabled. * Running Confluence in Safe Mode If you say it happens when enabling some plugins too, then we know that it's an…

Hi there, I'm still having a bit of hard time understanding what you require. This is all of the information I know about your issue so far: * You have some add-on installed on your site, which is causing some kind of problem for you. * You found the name of the add-on in the UI. Could you tell me, what is the problem…

Hello Raman, Thank you for contacting us about this. If you simply want to see the differences, then you can use the Page History comparison view. Otherwise, I think you might be referring to the Change Comment box, which is where you would have previously added a comment about what you changed. That feature was removed in…

You're welcome, Jiri! I hope this helps but do let me know if you have any questions. Shannon

Hi Rumyana, This could be caused by any number of things, many of them unrelated to Jira. I recommend that you raise a ticket with our Support team if you are support eligible, or raise a new question here on Community so we can have a look. Shannon

Thank you for confirming @s_kir, I just saw a message from the development team, and it appears that it's partially resolved but not completely resolved at this time, but we expect to release that in the upcoming month. I believe it should work now to publish new pages, but on certain sites for editing existing pages, the…

Hi Andy, There's no particular set number of required votes. It all depends on a combination of the factors listed in the article I shared above, our Implementation of New Features Policy. Shannon

Hi Beth, Welcome to Atlassian Community. It's nice to meet you. Unfortunately, this forum is intended for help with Atlassian products, and so we won't be able to help you find your self-checkout at your local Home Depot. I hope you found your way! Take care, Shannon