Shannon S Atlassian Team

Hello Carol, There's not currently a built-in way to accomplish this, but we do have an existing feature request: * CONFSERVER-37668 You can have a look at the response from a community member at the following question: Bulk remove users from Confluence? It appears to be something you can do via the Command Line Interface…

Hello Paul, In order to accomplish this from within Confluence, you would need to * Turn on Anonymous "Can Use" access in your Global Confluence permissions. * You would then need to go into each space where you want none of the pages to be accessed by Anonymous users and edit Space Permissions, removing anonymous access.…

Hi Ben, It appears the .ttc file you're using may be corrupt. You can try to create your own .ttc file from the invididual .ttf files and see if this works better, or try with a different .ttc file so we can narrow down the issue. Let us know how it goes! Kind Regards, Shannon

Hello Alexander, From what it sounds like you want to do, I do not believe anchor macros might be the best suggestion for you. The way they are added will maintain the anchors you originally create, so it's not as easy to move them and update to the refreshed document. Have you considered using Excerpt Include macros? This…

I'm happy to hear the SQL logging was able to help you resolve your issue! Take care and Kind Regards, Shannon

Suman, Thank you for your confirmation. In that case, it is definitely the bug that I mentioned. At this time, you'll need to have them access Confluence directly by selecting from the Application Switcher, until the issue is resolved. Thank you for your understanding! Kind Regards, Shannon

Hello Suman, Can you tell me, does this only occur for Confluence-only users, or do your regular JIRA users also experience the problem? There is a recent bug at CONFCLOUD-55961 that states Confluence-only users are being directed to Service Desk portal automatically. There is no current workaround for that other than…

Hello! This behavior is expected, as reported in CONFSERVER-23752. Have a look at the following feedback from our developer: We believe that an excerpt is essentially a short text only sample that provides the user a sense of what is on the page. It should not contain any images or styling. When someone inserts a blog…

Hi there, So this means that the duplicate row is in another table. For example, user_mapping could have a duplicate. My recommendation to you would be to turn on SQL Logging and then you will be able to see which SQL statement is causing the error. Let us know how it goes or if you have any follow-up questions. Kind…

My apologies, Mustafa! I hadn't seen the documentation was specifically for Cloud. I found another Community question where a user suggested a private REST endpoint for that. Perhaps you can give this a try and let us know if it works for you? Kind Regards, Shannon

Hello, In order to resolve this issue, there are two suggested resolutions from this page: User login renders 'query did not return a unique result' error Give both of those suggestions a try and let us know how it goes. You can try resolution #1 first, and if that does not work, try #2, searching the cwd_user table for…

Hi Mustafa, You should be able to add watchers to a Confluence page using the following details from our REST API Documentation. Let us know if you have any trouble! Kind Regards, Shannon

Hello Klaudia, You will be able to Reset the Invitation Link which will cause the original invitation to expire. At that time, you can generate a new invitation link or then invite them manually. Let us know if you have any questions about this! Kind Regards, Shannon Atlassian Cloud Support

Hello Anuj, It is possible to modify the confluence.search.max.results which is a Recognized System Property in Confluence. You can find more exact details on this in CONFSERVER-37399 as the listed workaround: Modify the Java system property confluence.search.max.results e.g. -Dconfluence.search.max.results. Changing 1000…

Hello Renato, Currently, it is not possible to create recurring tasks in Confluence, but we do have an existing feature request: - CONFSERVER-37412 I encourage you to vote on the request since it helps show our developers how many users are interested in this. You can also leave your feedback directly on that case Let us…

Hello Stefanie, As of Confluence 6.0, the old dashboard has been completely removed. It is no longer possible to switch back to it. Thank you for your understanding. Kind Regards, Shannon

Hello Stephanie, Are you referring to the background cell color? If so, there is currently a bug for this, since they are not being included when the page is exported to Word: - CONFSERVER-28579 Please vote on that case, as it helps show the developers how many users have run into the issue. Otherwise, Scroll Office may…

Hello Peggy, You will be able to use Confluence to create an outline. However, there's no functionality currently to create a page from a selection. You will need to manually create the page, and paste or enter the content manually. I did find a feature request that may interest you: - CONFSERVER-32499 This would allow you…

Hello Anthony, There is not currently a way to view all unresolved comments, but we do have a feature request for this: - CONFSERVER-34510 I would encourage you to watch the ticket and vote on the request in order to show your support for the addition of this feature. There does appear to be a 3rd party add-on for…

Hello Nicholas, I have created a ticket in our support system and reached out to you there. Let's continue there and we can post the answer here as soon as we determine the issue. Kind Regards, Shannon

Hello Clara, You can install add-ons directly to your application without the need for Marketplace if you desire. You would only need to package it as a .obr or .jar and upload via UPM (Plugin Manager). See Installing Add-ons for more information. Let us know if you have any questions about that! Kind Regards, Shannon

Hello Daniel! Thank you for your feedback. We actually have a feature request for this logged in our system: - CONFSERVER-27618 Please feel free to vote and watch that case in order to be updated if there are any updates to it. You can leave a comment on that ticket if you have any questions. Kind Regards, Shannon

Hello there, On the 28th we were indeed having issues with REST API Authentication: - CONFCLOUD-55771 The issue has since been resolved. Can you please confirm if you are still having the issue? Kind Regards, Shannon

Hi Simon, I believe the problem you're running into could be related to the New Look Confluence, specifically, this bug: - CONFCLOUD-56074 Can you have a look at your user profile settings and let me know if you have a custom site homepage set (other than the default)? As a workaround, you would be able to click on your…

Hello Nicholas, Are you, by chance, using Confluence and JIRA Cloud? There's a very similar issue to this when using New Look Confluence that's been reported as a bug: - CONFCLOUD-52429 If so, you can work around the issue by: - Temporarily opting out of New Look in Confluence by clicking your profile photo in the bottom…

Hi Carlos, Can you please verify exactly what you're missing from the document? You said that you import using Level but you're missing 4, 5, and 6 from the Word document. Can you outline what your document formatting looks like now so we can better understand the issue you're having? Kind Regards, Shannon

Hello! Can you let us know at what point do you receive this error? I've discovered another user in our Community received the same error in Confluence 5.7.10 during an upgrade, and when accessing from a mobile browser. Additionally, the same error appears in Can't access Confluence through mobile, and mentions it may be…

Hi Anthony, You will currently be able to use the PDF Macro to embed PDF files within a page and view them. Please be advised this will be removed in future releases. Let us know if you have any questions! Kind Regards, Shannon

Hi Mudassar, Happy to hear you got access! If the information we provided you helped you please feel free to accept the answer! Take care and Kind Regards, Shannon

Hi Mudassar, When you set up the knowledge base in Service Desk, the customers are able to access it via the Customer Portal. There are a few examples of how this would look in Using the help center documentation. Let us know if you have any further questions about this! Kind Regards, Shannon