Shannon S Atlassian Team

Hi James, Can you run the tests at How to fix the collation of a Microsoft SQL Server JIRA database? It will show you how to check and fix any part of the database that might be causing this error to be thrown. Let us know how that goes or if you have any trouble. Kind Regards, Shannon

Hi Samantha, Does it matter which email client the user writes in from? Can you let me know which clients and versions you've been able to replicate this in? Is the content in the ticket not from the customer's email signature? Thank you for your help! Kind Regards, Shannon

Hi James, Did your web host update your domain's DNS for you, or do you need to go update them manually? I would recommend checking your domain's MX records and make sure they match exactly the new MX records: MX Lookup Tool Kind Regards, Shannon

Hello Ryota, It's not possible to automatically generate the link, but you should be able to simply add a hashtag # and the name of the anchor after the Tiny URL, as in your example. So: Let's take a tiny URL for one Atlassian page: https://confluence.atlassian.com/x/siAC If I take the hashtag and anchor name from that…

Hi Stefan, Office 2016 is not yet officially supported in Edit in Office. Have a look here at this feature request: * CONFSERVER-38024 Have a look at our Office Connector Prerequisites for more information. I have heard a few users that have been able to get this to work - do you receive an error message when you attempt…

Hi Arne, I assume you're using port 465 for your SMTP server since you mentioned it was secure? What is the exact error message you run into on Confluence when connecting? When you tail your logs, do you have further details there? Thank you! Kind Regards, Shannon

Hi Raja, Can you please confirm the Confluence version you are running where you see this issue? Thank you! Kind Regards, Shannon

Hi Chris, Are you referring to the permalink URL that will get you straight to a comment that has been made on a Confluence post? Generally, the part below the comment which mentions the date or relative time that the comment was posted will be linked to the permalink for that comment. Can you confirm if that's what you're…

Hi Ryosuke, Which macro are you looking to add to the toolbar? A quicker way might be to type { in the Confluence page and then the name of the macro. This way, you don't need to use the Insert more content option each time. Otherwise, there's a tutorial on our Developer site that could help you. It is for an older version…

Hi Alex, There is not a way to roll back, but the new look is constantly being worked on and updated and in the future, it should be more responsive when it comes to loading the page on mobile devices. In the meantime, you can use the app as I suggested and you will be able to use Confluence as normal. Kind Regards, Shannon

Hi Vineela, Thank you for confirming that. I apologize for the confusion. I've looked into this, and the iCalendar plugin was included with JIRA to help it work with Confluence Team Calendars. You need to have Confluence Team Calendars installed and running on your instance in order to use it. You can try it out from the…

Vineela, Thank you! Can you confirm where you downloaded it? Was it bundled with your application or did you download it from the Plugin Manager or some other website? Please let us know! I would also like to confirm the versions you have installed of the following: * Confluence * Team Calendars * JIRA iCalendar Plugin…

Hi Venu, Can you let us know what your JAVA_HOME path is? Please provide the full path, as it seems other users with this problem had something wrong with the way they had their path set. For example: * Config bat gets class not found error * "The system cannot find the path specified." when running bat file. Thank you for…

Hi Susan! * In order to report this to the development team, can you test a few things for me: * When you click the button to create the blog post, what happens? Does it actually allow the user to create a post? * Can you test with a non-admin user and let me know the same? I assume your user is an admin so I'd like to…

Hi Marcelo, To proceed, can you please try clearing your browser cookies and cache, or try a different browser and let us know if you're still having the problem? As we are aware, the site should be up and running as normal. Kind Regards, Shannon

No worries, John! Happy to answer your questions. Kind Regards, Shannon

Hi John, * Correct. Currently, there is no mobile version of the New Look Confluence. * Yes, the two supported options are viewing the desktop version or using the mobile app. Yes, you will need to force the mobile page if you wish to use that instead. As it is not officially supported, however, I highly encourage you to…

Hi Vineela, Can you let us know what version of JIRA you're working with and what link you downloaded it from? It does appear it's not supported in later versions of JIRA so I want to make sure we get you the right details. Thank you! Kind Regards, Shannon

@John Featherby and @Alex Chan - I'm letting the team behind the new look know about the mobile version, but as I mentioned earlier I believe it's intended since the new look doesn't yet support mobile. I've tested on a few more instances, and if you load the link I provided earlier then it will send you to the mobile…

Hi Dhanshree, I would recommend using DownThemAll (only available for Firefox) and download them from an Attachments Macro. You can specify what type of attachment it downloads from a page using this browser add-on. Have a look at that and let us know if you have any trouble. Kind Regards, Shannon

Hi Natalie, Thank you for letting us know that it fits your needs! For your new problem, I would suggest raising a new question, that way our community will all see it. I'm not quite sure what causes that so once you raise the new question the community will be able to assist you. Let me know if you have any trouble doing…

Hi John, Thank you for confirming. Let me find out about that for you two - it is odd if you're both experiencing. I physically tested with Alex's instance on my iPhone, but I don't have an Android to test with. I will see if we have any other reports! Kind Regards, Shannon

Hi Manohar, You can create a page in Confluence that uses gadgets such as Favorite Pages and Recently Updated, and if you don't want to set the page as the default page of Confluence, you could still set it as the default page of a specific space. Please feel free to take your time to review that information and if…

Hi JongBum Lee, You can record a HAR file to find out what exactly is going on in the background to help you to troubleshoot the performance issue. Have a look at Generating HAR files and analyzing web requests. A web tool such as this online HAR Viewer will allow you to determine which specific requests are taking the…

Vineela, The JIRA Calendar Plugin that I believe you're using simply allows you to have a calendar on your JIRA dashboard. If you're referring to Confluence Team Calendars and JIRA Events, you can first create a Team Calendar, ensure that JIRA and Confluence are linked securely, and then add JIRA events. Please have a look…

Hello Robin, Thank you for bringing this to our attention. Actually, the HTML macro is a restricted function in Cloud, which is what I suspect you may be using since you mentioned the new interface. I will report this to the documentation team so they can update the website. It is not possible to disable comments on a…

Hi Beatriz Can you let us know exactly what's happening when you try to access the mobile JIRA? Are you referring to the mobile site, or the JIRA App? Thank you! Kind Regards, Shannon

Thank you for letting me know that! Take care and have a pleasant rest of your week. :) Kind Regards, Shannon

Silly me, yes - I meant iPhone 7 (plus). But when you're on the desktop only version you will see the option. Part of the share menu on iOS also allows you to request the desktop version, and so you could try this and then see if it gives you the Switch to the Mobile option I let you know about. You can indeed force your…

Hi Bruno, Not to my knowledge, but I would recommend creating a new question for that so that someone the community will be able to help you. Kind Regards, Shannon