Shannon S Atlassian Team

Simon, No problem! Glad it helped. Take care and kind regards, Shannon

You're welcome! Glad it was helpful. Take care and kind regards, Shannon

Hello Simon, Unfortunately, this is not possible, due to these limitations: * CONFSERVER-2494 The backslash escape syntax is an unfortunate legacy of Confluence's wiki markup, and not one we can change without wide-reaching side-effects that would break existing content. As such, it would only get fixed if we did a…

Hi Miro, 5638 refers to 5.6.5: Confluence build information What I recommend you do is the following: * Create a dummy MySQL database (follow this process to make the database) * Install Confluence 5.6.5. This version can be found from our Download Archives * During setup, connect to the dummy database. * Once setup…

Kaven, Thank you for confirming you were able to insert the license and upgrade. Take care, and have a pleasant week. Shannon

Donnie, Is there anything else in that log? The message you sent is purely informational, so if you see any error messages please let me know, as well as any lines that mention "caused by" after the error messages. As for that message, I found a post on the Docker forum (understood you're not using Docker but maybe it will…

Hi Stefania, As Nic mentioned, we're not ResearchGate, but they have the information you need on their website: * https://explore.researchgate.net/display/support/Profile Under Top Questions: I have two profiles - why did this happen and how can I fix it? Duplicate profiles are sometimes created because of the various ways…

Manish, You should still be able to go through my.atlassian.com to obtain your old license key or generate a new evaluation. What happens when you try to access from that site? Regards, Shannon

Kaven, Postgres 2.1 is unsupported. In the most recent versions of Confluence, we support Postgres 9.3 through 9.6. I would recommend that you migrate your data to a supported database first and see if you still have the same issue. If you're not sure of what version that might be can you just confirm with us your…

Hello Abhishek, The automatic backup is fine for small and evaluation instances, but we do recommend that you have your own production backup strategy as well. Please have a look at the page above for information on configuring your own backups for use in case of corruption or data loss. Regards, Shannon

Thank you for letting us know, Benjamin, As you may be aware, Microsoft SQL Server 2016 is not fully supported for any version of Confluence at this time, but I'm happy you were able to find a workaround. As well the user should have full access: * Database setup for SQL Server > Create a database and database user For any…

You're welcome, Muthu. Please feel free to add your feedback to that case. It is much appreciated. Regards, Shannon

Ryan, It definitely would have also caused that so thank you for extending your license. Could you let me know what add-on you're trying to trial so I can test it and see what happens on our end? Shannon

Hi Daniel, They cannot. It requires access to the Users panel which is only given to users in the site-admins group. Users can reset their own passwords, however: * Changing Your Atlassian Cloud Password In addition, on the login page, you can click Can't log in at the bottom, and anyone can enter the email address of the…

Hi there, Can you give us a few details regarding how you came to this error? * What were you doing when you received it? * What version of Jira are you running? * Did you recently perform an upgrade? It also appears that we're missing a few details about the actual problem. There should be an error message somewhere…

Hi there, What version of Confluence are you running currently, and what was your previous version when the SSL worked? Where was the SSL generated? Lastly, what exactly do you see when the page doesn't load. Is there anything in your logs/catalina.out file? Shannon

Hello Frank, This is not possible in Confluence but we do have a feature request for it: * CONFSERVER-2841 Provide locking for attachments You may also find this request useful: * CONFSERVER-40677 Show if attachment is in edit by Edit in Office feature by someone else Please vote on these requests if you would like to see…

Hi Lydia, We have a few articles on how to use Confluence and Jira for Requirements management: * How to document product requirements in Confluence * Using JIRA for Requirements Management Can you let me know if that's what you're referring to, or if you're trying to accomplish something different? Shannon

Hi Wessel, The PDF will automatically preview in Confluence if you don't download the file. You can turn off the Confluence Previews add-on but then this will disable previews for all files, for all users. There may be a way for you in IE to tell it default behavior of a PDF file when downloading it, but not within…

Hi Rachael, To change an image to link to a page, you just need to hover over the image, and select Link from the image properties toolbar: * Insert an image link You can undo this by hovering over the image again, and click Unlink. There is not a way to change a text link to be an image link or to change an image link to…

Hi Kaven, Once you paid for maintenance renewal of your Confluence license, you should have received your new license in your email. If you did not, you can obtain it from my.atlassian.com. As for Source Tree, that's not where you would get your license keys. Source Tree is a separate product from Atlassian that is to be…

Muthu, I'm sorry, but I'm still not clear on what your question is regarding this open bug. The issue was indeed logged in 2012, and per the comment on 31 January of this year, it is indeed not yet resolved. I apologize if you had understood that my sharing of this issue with you meant it is resolved, but that is not the…

Benjamin, We'd need to know the same information above in order to help you with your case. Could you confirm your database server version and have a look at your logs as above? If you continue to experience an error after testing the database connection, please examine your logs between Starting Confluence... and the…

Muthu, Can you let me know what your concern is with the bug ticket I linked you? You were letting me know that times weren't being displayed from your custom field in Jira Issues Macro, which is the exact bug I have linked. Let me know if I have misunderstood your issue. Regards, Shannon

Hello Stanislava, This has been reported in this case: * TRANS-2538 Could you confirm what version of Jira you're running currently? It appears to be fixed in 7.8.1 and is awaiting release for 7.9.0. Regards, Shannon

Thank you for sending that Muthu. It looks like it could be this bug: * CONFSERVER-26381 There is a possible workaround listed there: Possible workaround If you change the Date Format under Administration > General configuration, to include the timestamp, the macro will display the time portion too, however this does not…

Edda, Thank you! The only thing I can find related to it is this: * CONFSERVER-55048 But you mentioned there are no other plugins on the page, and that it happens to all pages. I'm at a loss for what would cause this. Therefore, I have created a support ticket for you so we can get further details from your instance.…

Anthony, Can you confirm what version of Confluence and JSD you're running, and show us your current settings for the knowledgebase connection and permissions? Regards, Shannon

Muthu, Can you show us how your custom field is set up in Jira vs what is displaying in Confluence so we can have a better understanding of what is going on here? Regards, Shannon

Hi Ngoc Anh VU, You can use the Related Labels macro for this. If you don't want to use labels, then I recommend having a look at some of the 3rd-party add-ons that provide Related Pages functionality. As for the functionality to be similar to that in Jira, we had a request for it in Confluence server but we do not intend…