Shannon S Atlassian Team

Hi Lukas, Could you try here? * How to upload custom priority icons Let us know if you have any trouble. Shannon

Nibhakar, Could you please tell us what occurs in the Confluence error logs when you attempt to start it? Have a look at Working with Confluence Logs if you're not sure where to find that. Also, does Jira start successfully? Regards, Shannon

Hi Mark, There's only one Space Directory, but you can use labels to categorize spaces. That way, on the main space directory, you will see the separate categories: I hope that helps! Let me know if you have any questions. Regards, Shannon

Hi Tommy, If you wish to use the Edit in Office feature, then it must be done via Atlassian Companion. The other option would be to download the document to the user's computer, edit in Office manually, and then re-upload it. In fact, when the users are just clicking on the document and not using the Edit in Office…

Hi Markus, You can use Confluence Search to find any pages with the Jira issues macro included on it. * Confluence Search Syntax > Searching for Macros * Jira Issues Macro (scroll down to the Notes > Wiki Markup Example section to see the name of the macro) Thus: Searching for macros You can search Confluence content to…

Hi LIvadnyi, It appears that in the 3rd screenshot, 1a had been removed, which was a heading for the next few lines, 1ai, 1aii, and so forth. Thus deleting it will then bring the below levels up one. Does the same occur if you don't delete 1a? It seems like it might be expected behavior there. Regards, Shannon

Hello Tobias, Could you let me know what version of Confluence you're running, and if you have any customizations on the space or instance? I just tested this on a fresh install of Confluence 6.9.0, and I can confirm that the author and date information displays as expected: Regards, Shannon

@Mark Johnson This post is over 5 years old, which might explain why the link no longer works. It may no longer have been valid. You may want to raise a new question with your exact requirements and someone will be able to let you know the best way to do it with the current version of Confluence. Regards, Shannon

Hi Jayashree, You will receive the answer directly on this post. Thank you for your understanding. Regards, Shannon

Hi Thinh, You can find the pricing information from our site: * Jira Service Desk Cloud Pricing * Jira Core Cloud Pricing Up to 3 agents is $10, and 11-100 Jira users is $5 per user per month. At this calculation, I would expect your pricing to be $500 for the Jira users, and $10 for the agents, so $510 total for each…

Hi Christian, Sure, you can check the server logs that are listed here: * Working with Confluence Logs Let us know if you have any trouble finding them. Shannon

Thank you for letting me know. * Could you confirm your Confluence version, and when this feature last worked? Did you do an update in that time? * What is the version of Chrome and Internet Explorer that has the issue? Does the issue persist if you disable all add-ons? * What messages are you seeing in the Confluence…

Hi Chiang, Thank you for providing that information. Sounds like you're on Cloud! * Can you tell me if you enable Safe Mode on the browser, does the issue persist? * Can you also try disabling all add-ons? * When you check the Developer Tools console in Chrome, what errors do you see when the page tries to load? * Lastly,…

Hi Priya, I do not have this information for you, but we can leave this thread open for other users to add their information as to how they're able to use the add-on for their organizations. Regards, Shannon

Sara, What are you looking for exactly, where the list of filters a user is subscribed to is stored? Can you let us know why the earlier solutions aren't going to work for your requirement? Shannon

Jayashree, This is not default in Confluence, and so it appears you might be using the 3rd party add-on from Adaptavist. I'll go ahead and move this question over to their collection, and see if someone can assist there. Thank you for your understanding! Regards, Shannon

Johan, Could you let us know which product this is in relation to? Is this for a custom field in Jira or an add-on? Regards, Shannon

Hi Mary, Thank you for confirming you were able to find out that information. Just let us know if you have any further questions. Regards, Shannon

Hi Sam, Apologies as I was away for the last week. You would paste this information in the Community post here. However, if you don't want to share it online, I would suggest you share it in a support ticket. I just discovered that you had reported the same issue last week in a support ticket, but it appears that you…

Michael, Thank you for confirming that! We're currently working on a resolution for this but in the meantime, you will need to use another browser for certain tasks. Thank you for your understanding. I would recommend voting on the bug ticket since it helps us keep track of the number of users who are running into the…

Hi André, No worries about the duplicate! I was just curious if you noticed the same behavior. If that is the case, then I would recommend you vote on the bug ticket I sent, since this helps keep track of the number of users who have run into the issue. Let me know if you have any questions. Regards, Shannon

Thank you, Christian, In that case, can you try removing the context path temporarily and just use the domain or a subdomain in your case and see if the problem persists? If so, we can report a bug. Regards, Shannon

Hi André, I believe you are running into this bug: * CONFSERVER-47592 You can see another question I answered regarding a similar issue: * No images displayed for anonymous users in questions asked in a space Can you confirm if that user's findings are the same for you? I.e. if the question is not in a specific space, can…

Hi Sam, This isn't a ports issue, unfortunately, so that wouldn't resolve your issue. I had suggested testing without the proxy entirely so we can rule that out. Could you show us your nginx configuration for Confluence? I can use that to verify the issue. Regards, Shannon

Hi Simon, Besides the site level, permissions can be set on a page or space level. The workaround for this would be to use the Excerpt Include Macro. Then you could restrict the source of the excerpt to just the users who need to see it. Then, if someone views the page that is showing the excerpt, they'll be able to see…

Hi Dulmini, Confluence does not have its own spreadsheet. You can create tables in Confluence, but this won't have the same functionality of a spreadsheet. You may be able to use a 3rd party add-on for this: * Confluence spreadsheets add-ons Otherwise, you can just use Excel or another spreadsheet app, and attach the…

Hi there, It appears that you're running into this bug: * CONFSERVER-54778 According to the comments, a fix was released in 6.8.0. I would recommend creating a staging environment and upgrade that to 6.8.0 and see if it resolves your issue. Let us know if you have any questions! Regards, Shannon

Geetha, Can you let me know if you were looking at the Jira logs or the Service Now logs? It sounds to me like you were checking the Jira Server logs but don't see any REST API calls pulling the comments. Are you able to find anything on the Service Now end for why it might not be calling Jira anymore? Can you try testing…

Brian, Are you referring to the q*******s.atlassian.net instance? I had a look at this and as a Space Admin I am able to add a shortcut when editing the space sidebar. * Can you confirm you are indeed a space administrator for the space in question? This is not the same as being a site admin. * Confirm that you're not on…

Hi Sara, It looks like there's an add-on for Jira Server that could help with this: * Telegram Integration For Jira There's also a similar question here you may want to review the answers for: * How to receive JIRA notifications in Telegram? Kind regards, Shannon