Shannon S Atlassian Team

David, The variable can be referenced again within the same template but not on other pages. There's a feature request below for global variables: * CONFSERVER-3999 Please feel free to vote on and watch that request for further updates. Regards, Shannon

Hi there, For Confluence Cloud, it's not yet possible. Have a look at this feature request: * CLOUD-2636 Allow customers to configure IP whitelist For Trello, I'm not as familiar but they do have domain whitelisting: * Trello: Domain Whitelisting Regards, Shannon

Hi Peter, This is not possible but we do have a feature request below for it: * CLOUD-6999 Allow custom domains for Cloud apps Please feel free to leave your feedback on that case, vote on it, and watch for any updates. Thank you! Regards, Shannon

Hi Jill, Not currently, but we have a case below gathering interest for Questions on mobile. Have a look and please provide your input on how it would be useful for you! * CQ-1833 Confluence Questions in Mobile Regards, Shannon

Hi Eric, Thank you for confirming. They will need to allow IMAP or POP to use with the your mail server, since we do not currently support Exchange outside of IMAP or POP3. Have a look at the following feature requests: * JRASERVER-63247 * JSDSERVER-2519 Let me know if you have any questions! Shannon

Eric, IMAP and POP are incoming, and SMTP is strictly outgoing mail. Can you let us know what you want this email channel to do exactly? Regarding the protocols that are available, what kind of mail server are you using? Is it on Exchange? Regards, Shannon

Hi there, Are you referring to the Page Tree Macro? Regards, Shannon

Hi there, Our Experts are now known as Partners. Thus, the new site is here: * Atlassian Partners Search Let us know if you have any questions! Regards, Shannon

Jordi, You're welcome! Take care. Regards, Shannon

Hi Jennifer, Also do not forget to allow these IP ranges as mentioned on Atlassian IP Ranges and Domains * https://ip-ranges.atlassian.com/ Regards, Shannon

Hi Roy, Both issues you will want to address as soon as you can. The embedded database is only meant for testing instances, and if something were to go wrong with it, it's not easily recoverable. I would recommend migrating to something like MySql or PostgreSQL. * JIRA How to migrate from HSQL database to an external…

Hi Srinivas, Can you just confirm with me what database and version you're using? The error could be caused by a lot of things. There was another user in the past that had the issue, and he explains below how it was resolved: * Unable to reinstall Confluence, different Java errors at different stages. Regards, Shannon

Hi there, Can you show me what you found regarding the macro to limit page depth? To my knowledge there's no system setting for this but if I can see what macro is doing it then it could help me figure out what might be limiting the page depth. Thank you! Shannon

No worries! It didn't end up in a collection somehow. I'll move it there now so someone can help you out. Shannon

Jordi, You can try this: * Backup Confluence database * Stop Confluence * Run this query: update bandanaset bandanavalue = replace(bandanavalue, 'UTF-16', 'UTF-8')where bandanakey = 'atlassian.confluence.settings'; * Start Confluence Can you give that a try and let us know if you have any trouble? Shannon

Raphael, Can you let us know which Atlassian product this is in reference to? Regards, Shannon

Hi John, You could add a link in the sidebar to go straight to that mail tab, and you can also use Confluence Search to search through them. Otherwise you could use an add-on such as Email Conversation Archivist. Let me know if you have any questions. Regards, Shannon

Hi Mike, Besides Prism there's not another way I know of to include more languages in Jira syntax highlighting. Could you let me know if there are specific languages you're looking to add? I can see if there's a feature request for those. We did recently add a lot more languages as a result of case JRASERVER-21067.…

Hi Jiri, Can you confirm if you're using MS Outlook 2016 on Mac or Windows? What version of Team Calendars and Confluence are you using? Regards, Shannon

Helen, Sharepoint and Confluence are two completely different applications with different functionalities. Therefore, I wouldn't foresee the search change to match that of Sharepoint. At any rate, you may be interested in a few of the add-ons that are available from our Marketplace for alternate search options: *…

Omur, The database driver comes bundled automatically so you shouldn't need to upgrade it. As Ricardo mentioned, the proper upgrade path is to 7.0* first, and then 7.10. Let us know if you have any questions. Shannon

Hi Mikel, Could you show us an example of the behavior you're experiencing? You can create a test page in your instance with example data, and illustrate using a screen recorder such as Screencast-o-Matic. That way we can replicate it and confirm the behavior. Thank you! Regards, Shannon

Abhishek, Can you let me know what sort of flow charts you're using and how they're linking to the anchors? Are you using an add-on for them? Is anything besides the flowcharts not working when it comes to the anchors? Regards, Shannon

Hi James, There are no metrics in Team Calendars. What kind of information were you looking for? I can see if we have an open feature request for it. As for the Portfolio integration, we do have feature requests for integration with Confluence itself, it's not currently a feature: * CONFSERVER-37926 Integration between…

Hi Tom, You should be a Confluence administrator in order to see this. Shannon

Hi Helen, Confluence has its own search system which isn't similar to the one on Sharepoint. You can read more about it here: * Confluence Search Syntax Please take your time to review that and if you have any questions about how Confluence's search works, please let us know! Regards, Shannon

Hi Timo, Does it help if you manually reindex Confluence? It should find more results once you do that. If not can you let us know some examples of the page titles that aren't being returned? Regards, Shannon

Jordi, Confluence encoding needs to be UTF-8. You can change back in the database following this article: * Configuring Database Encoding If you have any trouble let us know your database version. Thank you! Shannon

Hi Tom! Indeed, this is available in Confluence Cloud. I found it in my Global Settings: You can click Display week numbers for the feature. Hope this helps! Shannon

Great news, Mana! Glad you got Confluence up and running again. :) Take care, Shannon