Shannon S Atlassian Team

Hi Ulrika, I linked to two feature requests above, as we don't yet have plans to support it, but are currently gathering feedback: * CONFSERVER-36248 * JRASERVER-41985 Please feel free to vote on the request that concerns your situation, and add your feedback in the comments there. You can watch the requests in order to…

Good morning, Thank you for confirming your migration path. Understood you are restoring data from Cloud to Cloud. Can you tell me, does your destination instance have Jira on it? This may be why you're not seeing the option to import the full site backup. Have a look at this article regarding migrating from Cloud to…

Hi Dan, I completely understand the frustration when working with a tried and true UI on product you are familiar working with, and then it changes drastically, causing you to need to switch to a new workflow. I'm hoping we can make this transition easier for you. I encourage you to join the conversation below regarding…

Hi Sternly, You can have a look at this article for instructions on backing up and restoring Confluence Server: * Site Backup and Restore If you're on Confluence Cloud, you'll want to look at this: * Create a site backup * Migrate from Confluence Server Migrating a Confluence site to Confluence Cloud The best way to move a…

Hello, The previous case was closed and the product management team has requested that those who are interested in this feature comment on the original request: * CONFSERVER-7941 You can comment there with your usage case and feedback, so that it might be considered in the future. Regards, Shannon

Hi Shashank, I see that Janet was able to confirm that it is indeed the bug I mentioned, and had increased priority on it. I see that the error in your screenshot is indeed the same error as Janet mentioned. I've checked the bug and I'm happy to say the issue should have been resolved yesterday, since a fix was pushed out.…

Hi Matt, Thank you! I've updated the bug with the details of your tests. As for your suggestion, I recommend that you comment on the bug with that feedback! It may certainly be helpful to consider when creating a fix for this bug. I do understand the fix for this bug is certainly overdue. You can help us by voting on the…

Hello Aida, I see that you have raised a support ticket in addition to your question, so let's wait until my colleague is able to help determine the reason for the issue. As soon as you're able to rectify the issue, could you let us know how it was resolved? Thank you, and take care, Shannon

Hi Laura, I separated your answer as a new question, since it's more a new question rather than an answer to the previous one. The issue you're reporting is known, and it's been logged both for Confluence Server and Cloud: * CONFSERVER-56549 Allow Edit with functionality to perform multiple saves and uploads of the…

Hi Keren, You can provide the comment on the feature request above, even though it's closed, and the comment will be seen by our developers. You need to make sure you're logged in before you can comment there. On your Cloud instance, when you click on you profile picture in the left-hand side, there's an option to send…

Hi there, I understand you're having issues with a space import. Can you let us know what's happening in your Confluence logs? This will help to explain what is failing. It will also be useful for us to know what version the Space Export was created from and where you're trying to import it. Regards, Shannon

Dan, When you attach a PDF to a page, you have various ways of choosing how it displays in Confluence. For more information, have a look at Display Files and Images for the various ways you can display a PDF files on the page. Let me know if you have any questions about that. Regards, Shannon

Hi Jan, The following article has ten separate solutions, some of which you may have already tried. I recommend having a look at it, however, as it may help to correct your issue. * Confluence does not start due to Spring Application context has not been set Please review it thoroughly and let us know how that goes and if…

Hi Matt, There's a bug for this in Confluence Server: * CONFSERVER-28739 copy and pasting web images will not attach the image to the page I think this was specifically tested on Windows due to the browsers it mentions, as well as the fact that the workaround mentions Paint. Can you let me know what browses and OS you're…

Hi Simone, Thank you for explaining. This is not possible due to the way that Confluence permissions work, and the fact that filenames are only considered duplicates across the page. There is nothing that would prevent a user from uploading the same document to another page or space. There may be some other method you can…

Hi Yves, I see that a Customer Advocate has been in touch with you, and is awaiting your reply. I followed up with them to tell them you aren't getting the email, so they will proceed with forwarding your request to the Cloud support team. Regards, Shannon

Hi there, You can see my latest reply now to Carlos above. I can confirm it's possible to split beyond level 3 in Confluence Server, but not in Cloud. I've created a feature request for Cloud. Can you confirm if Cloud is the version you're working with, and if not, with which version are you having the issue? Regards,…

Hi Carlos, Apologies that I didn't see your response which was posted as a separate answer on this thread. I'm able to import in Confluence Server beyond level 3, and was able to confirm this in Confluence Server version 6.10.1. In Confluence Cloud I can confirm it only works up to level 3. I created a feature request for…

Hi Yves, Are you able to raise a support ticket at support.atlassian.com? The engineers will be able to obtain your email address from you and see why the verification email isn't going out to you. Shannon

Hi Keren, This is expected behavior, and it's not possible to link to the specific macro which mentions the Jira issue. There was a feature request for this a while back, but we have decided not to implement it in the near future: * CONFCLOUD-34582 Link from Jira to Confluence doesn't take user to correct location in…

Hi Elizabeth, Would you be able to let us know what version of Confluence you're using? Regards, Shannon

André, I would recommend reaching out directly to the Support Team for this. Since you're on Cloud, they will need to check your log files for you in order to determine what happened to your instance. Thank you for your understanding! Regards, Shannon

Hi Shashank, Can you recall when this last worked for you? I believe it could be related to this bug: * CONFCLOUD-57804 JIRA Gadget macros fail to load However, I would want to have a look at your instance to check for sure, and I can't say why you aren't able to load any Jira gadgets at this time without having a look…

Hello, Thank you for letting me know you were able to solve it. Here's a thread that explains the difference between the two, if you're curious. For additional information, running startup.sh will execute the application using the current user. But start-confluence.sh will execute the application using the user mentioned…

Thanks, Paul. I'm testing this now on a Windows 10 machine while using Firefox version 63. On both the old and new editor, the spellcheck seems to be working for me. Would you be able to test this on another machine? I suspect it might not be an issue with Confluence but an issue with either your browser or operating…

Hi Victor, Thank you for confirming that. Per the product manager's request, feel free to reply on the bug with the information below: If this issue is still impacting you on a recent version please feel free to comment with the affected version. Any further details you may be able to provide regarding reproduction or…

Hi there, According to How to adjust the session timeout for Confluence: The default location of the web.xml file for Tomcat is conf/web.xml, but this file is overridden by the file provided with your Confluence installation, at the location described above. If you are having trouble changing this setting, ensure that you…

Hi Simone, If someone has permissions to update the page, then they will be able to overwrite an existing file in order to provide an updated copy. There's not a way in Confluence built-in to provide this functionality. I have found the following feature request which asks that there at least be some kind of warning so…

Hi Lucia, It's not possible to customize Confluence Cloud in this way. See the Functional Differences in Confluence Cloud: On Atlassian Cloud, Confluence uses a custom theme, which cannot be modified or updated using custom HTML or CSS (not supported). For more information on custom themes in Confluence Cloud, refer to…

Jeremy, Happy to hear it was just the search term and you got it sorted out. Take care, and have a pleasant rest of your week. Regards, Shannon