Shannon S Atlassian Team

Hi Jared, A user called Angus had discussed this topic in the past, and a workaround was determined. I've just used this workaround in Confluence 5.5 and can confirm it works: Take the URL from the normal create from template macro and change &fromPageId=####### to the id of the desired parent. You can then use a macro…

Lukas, Thank you for sharing that with me. I have a few suggestions we can try. * Drop the PostgreSQL database, and create a brand-new one. Be sure to follow the instructions from this article exactly. * Make sure to completely delete the existing home directory. Since this is a brand-new installation, the data there could…

Hi there, Have a look at Some attachments or links are no longer accessible after server migration for information on how to resolve this issue! Under Resolution on that page you will see how to correct the issue with your old Base URL. Give it a try and let me know if you have any trouble. Shannon

You're welcome. I want to mention that I am assuming you are using Cloud Confluence only because that's how your question is tagged, but the URL you provided that includes the font is NOT a Cloud instance. If your instance is not a Cloud instance, then actually you will want to access your Confluence server logs yourself…

Muhammet, As Nic mentioned, what kind of server hosts your Confluence instance? Also, could you show me how the document I sent you appears on your instance? Does this problem occur on multiple browsers? On which browsers (and their versions) are you able to replicate the issue in? Please also test your character…

Hi Muhammet, I've tested this on my freshly installed instance of 6.3.2 but I am not able to replicate the problem. Are you using a specific font or language on these documents that might cause the issue? Can you let me know what operating system your Confluence instance is running on as well? I'm testing with this…

Hi Muhammet, I assume you're referring to the fact that the preview of the document appears to be malformed, can you confirm? Does the same occur with all Word documents, or only certain ones? Could you also let us know your Confluence version? It appears to be a bit out of date. Shannon

Magdalena, In the Content by Label macro, it's looking for labels on pages, and not status macros. You might be able to accomplish this using a combination of page labels and the Page Properties Report macro. Maybe have a look at that macro and see if you could work with it to meet your needs? Shannon

Lukas, Is it possible that you can send me the lines from your error logs? That will help me to determine what the cause is for the error. I thank you for your description but I will want to see those error messages. You can go ahead and enter in your Postgres details, and then tail the logs from when you click through.…

Dieter, Thank you for confirming. I found another user that had this issue in the past, and the Jira instance had been migrated from Cloud. It contained mail handlers from the Cloud instance that were no longer necessary. Can you tell us if the same is for your instance? If not, when were you last able to access this page?…

Hi Joel, Yes, you could use Crowd, LDAP, AD, etc. Have a look here: * Configuring User Directories Once you configure your instance to an external directory, the users should sync over. Then, upon restoring your site export, it will only overwrite the users in the Confluence database. It will ignore the external directory.…

Hi Rashedul, Thank you! I had a look and it appears that Jira is having trouble connecting to your database server for one reason or another, and this could be causing the problem. Could you confirm your MySQL version as well as which driver you are currently using? Please also confirm your Jira version. Are you able to…

Hi Michal, According to our documentation on Confluence Mobile, SSL certificates are supported. I tried searching to see if there were any reported cases of the Android Confluence app not working with SSL/TLS, but I wasn't able to find any. Here are the requirements for the SSL: HTTPS and certificate requirements In the…

Hello Ben, Thank you for contacting us about this. We have a few cases below that we're looking into where this is happening: * JSDSERVER-4100 Update existing attachment with same name * JRASERVER-2169 Jira does not differentiate between attachments of same name in comments while it does in attachment section *…

I love this! Thank you, Thomas, for all of your help in the Community! :) 

Hi Jan, The Popular tab will show the most heavily liked and visited pages in Confluence. For an actual database query, I would recommend reviewing this thread, which shows you where you can actually query the likes and obtain all the details you require via the database. You may also want to consider writing a User…

Hi there, The EXTRNLNKS table is referral links according to the Confluence Data Model. Have a look at Trackback and External Referrers for more details. If you're having to correct links you have embedded in your body content, you could do so using this method: * Some attachments or links are no longer accessible after…

Thank you for confirming, Lukas, Were you able to find the error log messages from my previous response? That way we can see what specifically is causing this issue. Also, can you let us know what might have been done on your Confluence instance prior to the last time you started it up? Is this a new installation? Regards,…

Hi Moran, It's not possible to add JSON, but we do have a feature request for it in the future: * CONFCLOUD-40070 Please vote on that and comment there with your usage case. For the time being, if you require JSON formatting, then you will want to consider one of the Marketplace add-ons. Regards, Shannon

Hi Boris, Your logs state the following: An error has occurred with sending the test email: com.atlassian.mail.MailException: com.sun.mail.util.MailConnectException: Couldn't connect to host, port: smtp.yandex.ru, 465; timeout 10000; nested exception is: java.net.SocketTimeoutException: connect timed out Caused by:…

Hi there, Could you share with us the error messages that occur in Confluence server logs when you run into this issue, as well as the errors from the Developer Tools console in Chrome? Also, you said that Firefox/IE on the same machine don't have the issue - can you confirm that all instances of Chrome do have the…

Rashedul, Thank you for that. Can you answer my 2nd question about your platform? Are you behind a firewall or proxy? It will also help to see what errors occur in the Jira side when you enter the license. Can you have a look at your Jira server logs and tell us what error occurs when you enter the license? You can find…

Hi Heiko, Thank you for confirming that you were able to create a support ticket. The support team will be with you shortly once they have had a chance to look into your site's logs. Take care, Shannon

Hi Maurice, It's not possible to change your Atlassian Cloud URL. In order to use a new URL, you'll need to migrate your instance. Have a look at Changing the Cloud Instance URL or Migrating to a New Cloud Instance for more details. Regards, Shannon

Steve, Thank you for letting us know what was causing the issue for you! If you run into any additional issues with Confluence, please feel free to report them. Regards, Shannon

Hi Markus, This is not possible. According to Restoring a Space: Export and import compatibility To find out which versions your current Confluence version can accept space exports from, go to > General Configuration > Backup and Restore . If you need to import a space from Confluence 5.3 or earlier, you'll need to follow…

Zahid, Can you tell us what error message you're seeing, and what version of Jira you installed? Are you behind a firewall or proxy? Regards, Shannon

Hi Greta, It's not currently possible, unfortunately, but we do have a few feature requests for it: We have a feature request to expand all expand macros on page load: * CONFSERVER-27077 Option to display expand macro expanded/collapsed on page load Additionally, we have a request to fix accessibility issues in the current…

Charisma, Those pop-ups usually occur when you're highlighting text. The icon on the left is for you to add an inline comment, and the one on the right is to create a Jira issue from the text you selected. If you're finding this behavior is occurring without you having to select any text, then I would recommend raising a…

Hi Steve, Could you let us know what issues with comments in Safari are you noticing in particular? Please also confirm your Safari version. Thank you! Regards, Shannon