Shannon S Atlassian Team

Hi Steve, In order to check if an add-on is compatible with your version of Jira or Confluence, you will need to check Atlassian Marketplace. * Search the name of your add-on. E.g. Gliffy. You may want to filter the search results to make this easier for you. * Once you click on the add-on you want to know more about,…

Hello Maik, Can you confirm if you're on Jira Service Desk Cloud or Server? You mention the Cloud documentation but your question is tagged as Server so I am a bit confused. If you're using Server, you'll want to use this instead: * Best practices for designing the customer portal (Server) These products are developed…

Hi Alexander, Have you tried putting Confluence in recovery mode? That should give you a temporary login and password so you can fix it. Let me know if you have any trouble! Regards, Shannon

Tomasz, Thank you, but to answer my question, are you trying to overwrite any of the files there, or are the files that you're adding not existing files? Regards, Shannon

 Ayuko Kurata, Could you please let us know what version of Confluence you're using? Does the user have the problem on multiple computers, or only the same computer? Is anyone else reporting the issue? Thank you for your help! Shannon

Hi Jennifer, I had the same trouble myself in the past, but I believe in terms of development it's just a slightly different language, since it does seem to include issues that are also simply closed as Won't Do. Regards, Shannon

Anytime, Steve! Take care, Shannon

Hi Chris, Thank you for letting me know! Happy it seems to be resolved for you. Take care, Shannon

Thank you for confirming, Quinn. I apologize that I missed that you had done that as well. Can you confirm which parts of your issue are still not resolved? Regards, Shannon

Thank you again, Masfatin! Shannon

Wow, great to hear! Thank you very much for the update, Markus. Take care, and hopefully all will continue to go smoothly from here on out! Shannon

Hi Tyler, It appears Confluence believes you're watching the space itself, but not the page. However, I see in your screenshot that it says you aren't watching any spaces. You could try from the database query below to see if the database shows something else: * How to list watchers in space, pages, blogposts in Confluence…

Hi James, Are these actual documents (such as Word, PDF, Excel, etc.) or various pages in Confluence? On the screenshot you provided, is it a macro that's displaying the list of these pages? Is anything in Jira appearing in Korean as well? If you don't mind, I could take a look at your instance directly. Is this on the…

Hello Stephen, It's not possible in Cloud. Your only option would be to either download the Spaces/Pages to PDF/Word, or migrate your Cloud data to a Server instance that you run from your workstation. For Server, you might be able to use something like Roadrunner or another add-on in Marketplace. Regards, Shannon

Hi Anastasia, Can you just confirm with me, is the plan to set this up on your Cloud instance, or are you looking to move to Server? In general, would have to restrict the space permissions for individual users or groups as seen here: * Restrict External Users/Groups to Certain Confluence Space(s) There's also a mention of…

Hello Nordirbek, * First you will want to check to make sure that the license you are using for Jira is valid for your version and not expired. * Secondly, it could be an issue with your MySQL encoding. Have a look here: * Health Check Database Collation This article can also help you: * SQL Exception while updating data…

Yousef, What is the database and version you are using, and what is your Jira version? Can you have a look at your Jira logs as well and let us know what error happens when you're stuck on the database configuration step? Regards, Shannon

Hi Erwin, This depends on how you configured your network drive, but have a look here for how to set it up: * Configuring a WebDAV Client > Accessing Confluence in Explorer in Microsoft Windows This explains how to set it up, so you'll want to compare the instructions there to what you've already done. Can you have a look…

Hello Masfatin, It appears this is a known issue and has been reported in the following bug tickets: * CONFSERVER-52567 Clicking "Go to Included Page" results in "Page Not Found" if included page has a special character * CONFSERVER-38000 Go to Included Page has problems with page titles that include certain characters…

Hi Tammy, There's no current feature in Confluence Cloud that would allow someone to remove the comments section from a space. Could you let me know how you were able to accomplish it previously if you are indeed on Confluence Cloud? I'd also like to be able to take a look at your Cloud instance. I can access it in order…

Hi Libby, While Confluence is not a verified tool of the KCS methodology it is still a great tool to leverage these types of continued knowledge centered support repositories. I have linked our 5 steps to knowledge-centered support (KCS®)so that you can see how Atlassian supports KCS as a process of continuous improvement.…

Hi Eva, Can you clarify what you want to see exactly? Do you want to display this as a calendar showing Monday through Sunday? Regards, Shannon

Hi John, That's very bizarre. Could you show me exactly what they're seeing when they navigate to the Application Links page? Are you able to confirm that they are indeed accessing via the same URL? Does the same happen for them on multiple browsers and after they clear their browser cache? Regards, Shannon

Hello, Could you let us know the following? * What is the full error message you're seeing, and can you please send a screenshot of it? * What browser(s) are you able to replicate this on, and what version are you using? * Which files did you migrate to the new server? Did you include the home directory? * Could you…

Hi Brian, Have a look at the article below; I think this might be the issue you are running into: * After upgrade JIRA shows 500 error page with message User has no unique key mapping There are 3 options for workaround listed on the ticket below: * JRASERVER-37644 Can't update expired license after upgrading JIRA Please…

Hi Aleksei, The correct URL is: * Production Backup Strategy Can you let me know which file you downloaded that had the error? I can submit to have the URL corrected. Regards, Shannon

Hi Rooz, Can you let me know if you're using a specific add-on to create your Multilevel Structure Form? Regards, Shannon

Hello, Kristen! Thank you for reaching out to us. This forum in particular is regarding Atlassian software. For help with OneNote, it looks like you can reach out to Microsoft Support via their website. The direct contact link is available here, and they have their own community, available here. Take care, and have a…

Hi Ryan, My apologies. I had been working with a Jira engineer on this issue (in general I'm most familiar with Confluence) and I misunderstood her. * Adding a workflow is not possible from a shared configuration, NOT the Copy feature as you were trying to use. * It is correct that the only way to Copy a workflow is the…

Hi Richard, So from my understanding, you're having two separate issues. * You are using the Jira issues macro in a Confluence page to display a Jira ticket. It asks the user to login, they do, but the macro doesn't update in Confluence to display the issue. * There is an issue with getting your calendars to sync. With the…