Shannon S Atlassian Team

Kevin, Thank you for contacting us about this. Could you confirm with me if by "notification button" you're referring to the Workbox Notifications? From my understanding, you don't want emails about changes anymore but you still want to see them in your Workbox Notifications. Is that right? If this is right, then there's…

Hello Jiri, Apologies for the delay. There don't appear to be enough log files here to determine the cause for your notifications not going out. For your 2nd message, it appears to just be a warning but not an error, so I would be interested to see what is the error behind the messages not going out. We'll need to have a…

Hello Peter, Thank you for contacting us about this. Can you clarify what it is exactly you're trying to do? Your question is in the Confluence collection, but you mentioned boards which is a feature of Trello or Jira. Can you confirm if your question is indeed about Confluence? If not, please let us know which product and…

Hello James, Welcome to Atlassian Community. It's nice to meet you. Could you confirm with me if this is the Cloud version of Confluence? If so, I think you might be running into the following bug: * CONFCLOUD-66896 Error when applying page restrictions According to the ticket, the workaround is as follows: If you are the…

Hello Masfatin, It's not the Panel Macro that is causing the bold. It's the fact that you've inserted a table here, in which I only see the first row. The first row is always going to be a heading row by default, and all text inside of it will be bold. If you want to make it a regular cell, then place your cursor inside of…

Hello Alexandre, Is this problem only on Edge, then, or can you replicate it in Chrome or Firefox? I don't have a copy of Edge to test but if you can verify which browser it occurs in, it'll help us to narrow down the bug. I want to understand more how you are replicating it. Is the User Documentation page the one you're…

Hi Danielle, Welcome to Atlassian Community! Nice to meet you. Can you just confirm with me, does this only occur when displaying your Jira Portfolio site in Confluence as an iFrame? Are you experiencing it with other applications as well? Is Portfolio and Confluence both on the same Cloud instance? Regards, Shannon

Hello Richard, Thank you for contacting us about this. I'm not familiar with the "incoming links" macro myself, but there appears to be one available for versions higher than Confluence 6.13.x. Is this the add-on you're referring to? * Stagil Incoming Links You may also be able to set something up by writing a User Macro,…

Hello Alexandre, Thank you for bringing this up to us. I've tested this now myself, but I am not able to replicate it. * Are other users seeing the page in the sidebar long after you delete it? * If you were to refresh the page and clear your browser cache, does the issue persist? * Does this occur with all pages that you…

Hi Ken, Thank you for contacting us about this. The best course of action here is to raise a support ticket with the Cloud Support Team. The team has access to the server logs and can tell why a notification might not be going out. They will be able to tell you what's happening here. As soon as you are able to come to a…

Hello Gio, Welcome to Atlassian Community! It's nice to have you. Can you let me know what version of Confluence you upgraded to from version 6.9.0? What method did you use, and what sort of database are you running? Can you please show me the full stack trace from the Confluence Server Logs from when you try to start…

Hello Mirna, Good afternoon and thank you for contacting us. The only options I can think that you can use which are built into Confluence would be the Excerpt Include Macro or the Page Properties Report Macro. However, they wouldn't meet your requirements exactly, since the Excerpt can include a whole table but not…

Hi Karen, Thank you for letting me know about that! Glad you were able to resolve the issue by switching between networks. Take care, and have a pleasant week. Regards, Shannon

Tom, I can definitely see how that would be a lot more clumsy than simply using the feature as it was before. Definitely share that feedback in the discussion thread I linked! The development team is watching that conversation. Take care, Shannon

Hi Ansar, Happy to help! Glad it worked out for you. Take care, and have a pleasant weekend. Regards, Shannon

Hello Mark, If the purpose of restricting your search to the confluence-users group is to ensure the users are licensed in Confluence, this step isn't necessary. The query is already only showing licensed Confluence users. At any rate, the cwd_membership table is what links the relationship between the users and groups.…

Gareth, When you drag an image to a page in Edit mode, the attachment is added immediately. If you were to close the page without saving, you should still be able to see the attachment in the list of attachments on the page. I've tested this myself and can confirm that it does add the attachment even if you don't save. If…

Eladio, Thank you for confirming that you are on Cloud. The REST API for Confluence Questions has indeed been removed. The below blog touches on features that have been removed or changed. * Functionality update and moving to our new cloud infrastructure And from our FAQ: * Confluence Questions API There's no REST API for…

Hello Ansar, Thank you for clarifying. In order to change the name of any of your Confluence spaces, you need to navigate to the space itself, and do the following: * Choose Space settings * Change the space name: * Choose Edit space details * Type in a new space name and Save See Customize Your Space for more details. Let…

Masfatin, Thank you for confirming that. I tested by creating a global page template in my 6.13.4 instance, but any text in my panel macro does not become bold. I tested in the template itself and when using the template. Would you be able to share with me a screenshot of how the issue looks on your end? Regards, Shannon

Heike, Thank you for confirming. There are a few add-ons that also provide the Canned Responses so I wanted to be sure. I will move this over to the Jira Service Desk collection so someone can follow-up with you. Thank you again! Regards, Shannon

Glad to hear! Thank you for confirming. Take care, and have a pleasant rest of your week. Regards, Shannon

Hello Ansar, Welcome to Atlassian Community. It's nice to meet you! I would like some clarification on what you are trying to do. * Your title is asking to embed a smartsheet into Confluence. Could you elaborate on this? * Second, you want to change the title for the "root workspace". Are you trying to change the title of…

Hello there, Welcome to Atlassian Community! It's nice to meet you. Previously, the status macro would just default the name of the color chosen. In the new editor in Confluence Cloud, which is what I think you might be referring to, it requires you type some text. At the least, you could include the name of the color as…

Victoria, I'm not aware of any other documentation on our end in terms of mobile design practices, but I've shared your post around so let's see if anyone has anything to recommend you! You might also be able to find some generic best-practice web design blogs online that could give you a few pointers. Regards, Shannon

Hi Max, Yes, when writing an article, you can use HTML to build your article: Let me know if you have any trouble. You may need to specify your borders in your HTML if you intend to use them. Regards, Shannon

Heike, Thank you for clarifying! Canned responses are also not a feature of Jira but there are a few add-ons that provide it. Could you confirm the add-on you're using for this, so I can make sure to put it in the right category? Regards, Shannon

Hi Gareth, Can you clarify, you don't receive a notification when you add an attachment yourself, or when you add an attachment, no one else receives a notification? It should definitely be triggering a notification unless you don't have your notifications set to notify you of your own changes. Regards, Shannon

Hello @설우식 , Please send a message through our Support Portal and someone from our team will be able to help you to cancel your account if you're still having trouble canceling via the website. Regards, Shannon

Matej, According to the above screenshot, you are not logged in. Please log in when on that page (top right-hand corner). You will then be able to vote. Regards, Shannon