Shannon S Atlassian Team

Hello Fran, I see you raised a similar question in the Jira Service Desk support queue. Can you confirm this question is indeed for Jira Service Desk and not Confluence, as here? As my colleague Augusto let you know in your support ticket, the email is from the Customer Invited notification, from when an agent adds a new…

Hi Chris, Thank you for clarifying that. Indeed, it is expected behavior at this time, as mentioned in the following bug report: * CONFCLOUD-64922 Newly created pages not respecting alphabetical sort A discussion was started here about it, I would encourage you to join in: * Update to default sort order for newly created…

Hello Jacob, Thank you for asking this. In Confluence Cloud it's possible to Customize Exports to PDF. This would be one way you can get your PDF to look the way you want. In addition, you could use an add-on, such as the add-ons you'd find on Atlassian Marketplace. If, while using the PDF export feature, you encounter any…

Hello Scott, Welcome to Atlassian Community. It's nice to meet you. At this moment, there's no workaround to have links open in a new tab or window other than CMD/CTRL clicking the links. There's been a feature request created for this below: * CONFCLOUD-34088 Provide the ability to create a link in Confluence that will…

Hello Adam, Welcome to Atlassian Community. It's nice to have you. I've had similar issues with the Expand macro, and I raised a feature request for the new editor below for this function * CONFCLOUD-66888 Ability to nest inside Expand macros Vote on the request and you will automatically be added to the list of watchers.…

Hello Baheej, Happy to help. I'd like to know more about the extent of this problem. * Does this occur only on this one space? * If you were to search in Confluence for a page that is in that space and click on it, can you visit that page? * Are other users able to replicate this? * Does the problem occur on all other…

Hello Fredrik, Welcome to Atlassian Community. It's great to have you. I would recommend using the iFrame Macro in order to display your hosted videos. You can use this to embed an iFrame in your page that will display your video. Let me know if you have any questions about this. Regards, Shannon

Hello Gar Lee, Welcome to Atlassian Community. It's nice to meet you. Just to clarify, are you asking if you can create a new template by copying an existing page, or are you asking if you can use the Create from Template macro to use the existing page as the template instead of a template? Neither of these options are…

Hello Jorge, Thank you for contacting us about this. Can you let me know what changes you made exactly to the database and where in order to fix the problem? It should be feasible to make the change. Regards, Shannon

Hello Michael, Welcome to Atlassian Community. It's nice to meet you. I think this would be a really great idea. I've requested it as a feature below: * CONFCLOUD-67337 Ability to switch between instances on the mobile app If you vote on the issue, you will automatically be added to the list of watchers. For more details…

Hello Chris, Thank you for contacting us about this. I'm attempting to replicate this with a set of child pages on my instance, but I am not able to. The only thing I do note is that the icon changes from back to when I reload the page, but the newly organized items still stay alphabetized. * Can you please confirm this is…

Sandesh, Hope you are having a pleasant week. Could you let us know if you're having a specific issue, and which version of Confluence you are running? The macros are intended to work with PDF export, but there are a few bugs that currently exist where the output is missing or not as expected. Please let me know if there…

Hello there, Welcome to Atlassian Community. It's nice to meet you. According to your question's tags, you are on the Cloud version of Confluence, but WebDAV was deprecated 2 years ago: * Deprecating WebDAV in Confluence Cloud Can you confirm if this is regarding Confluence Cloud, or is it on a Server version? If so, which…

Hello Helen, Confluence Questions uses the space permissions to apply its own permissions, so I would start by checking if you are a space admin of the space that contains the question. Is the person testing with you a space admin for the actual space itself and also does not see the delete button? Regards, Shannon

Hello Guido, The development team usually will determine the priority of a request and then will change it from the low priority which was set initially. The priority can be determined from a number of ways, such as if there's a workaround for it, how many users this affects, etc. If you're watching the bug then you will…

Hello Darren, Thank you for following up on this. It's not yet possible but we have some requests raised below for this: * CONFCLOUD-53075 Team Calendar not Rendering in Mobile App * CONFCLOUD-51432 "Upcoming Events" in mobile Please vote on the requests and you will automatically be added to the list of watchers. I hope…

Hello there, I'm really sorry to hear that you are experiencing this issue. We've mentioned this to the development team and you can track the status below: * CONFCLOUD-65573 Resizing Images Inside of New Tables is Unclear or Impossible Please log in and click Vote for this issue and you will automatically be added to the…

Hello Jake, Thank you for asking about this. We have a few related feature requests for this. The one that you are asking for specifically is this one: * CONFCLOUD-65425 Block simultaneous edits for Atlassian Companion However, I also made a feature that would request actual concurrent editing for the documents (merging…

Hello Helen, Sorry to hear you are having issues with your Confluence Questions permissions. What exactly kind of administrator permissions do you have? Are you a Site Admin or a Space Administrator? Can you tell me, do you have Space Admin permissions for the space the question is associated with? You may want to raise a…

Shiva, Welcome to Atlassian Community. It's nice to meet you! Could you let us know more about this problem you are experiencing? We can start with the answers to a few questions: * Does this occur with any other Excel files or only specific ones? * What version of Confluence are you running? * Are other users able to…

Hello Gwendolynn, Good morning! Happy to help you with this. In Confluence Server, it's possible to modify the default columns in the JAR file: * How to Change Default Jira Columns to display in Jira issue macro If you are on Confluence Cloud, however, it is not possible to do this. We have a feature request below: *…

Hello Guido, Welcome to Atlassian Community. It's nice to meet you. The issue you are encountering is specifically with the new editing experience in Confluence Cloud. There has been a bug reported for this behavior: * CONFCLOUD-66167 Show as link option missing on Attachment Please vote on the bug above by selecting This…

Hi there, I am unable to reopen cases after they have been closed by development. If you'd like, you can raise a new request at jira.atlassian.com and refer to the original request there. Please feel free to share that link with us once you've done so! Regards, Shannon

Thank you for verifying. I have a few more suggestions and questions. * Can you confirm if this happens on both Space and Global templates? * Are you using a proxy or firewall to access your Confluence instance? If so, could you please try to bypass that and see if you have the same issue? * Enable Safe Mode and let us…

Hello there, Ideally, you shouldn't be running into any permissions issues with the H2 database since Confluence created it. My recommendation would be to raise this as a new question since it's not the same problem as George's question. Make sure to include your Confluence version, and let us know if this is a new…

Hello, Nice to hear from you again! I'm not aware of any add-ons specifically that can do that, other than using the HTML workaround that you discovered. We had a feature request to use both a task macro inside a numbered list, but we do not have plans to implement it: * CONFSERVER-36765 Create a list with numbers AND task…

Repi, That's some great advice! Thank you for sharing. Rory, if you're not familiar, the macro that Repi is referring to is this one: Create from Template Macro. Using this macro, it will embed a button on your page which you can click to create pages from a specific template. There's a Template Title parameter you can use…

Hello Rory, Good afternoon! Happy to answer. Page templates aren't able to be set right now via templates, but we have a feature request for it below: * CONFCLOUD-37513 Use template variables in page title Many of the templates that you use in Confluence are actually part of a blueprint, and they are setting their titles…

Hello Colin, Thank you for contacting us. It appears that you have discovered the following bug: * CONFSERVER-35196 JIRA issue macro does not display certain columns data(work ratio, progress field, time to resolution and time to first response) Please vote for this issue, since it helps us to keep track of how many users…

Hello, Thank you for clarifying this with a screenshot. I'm not able to replicate this on my own instance. * Does it only occur with specific macros? If you were to remove any 3rd party macros from the page, does the issue persist? (e.g. does this only occur if you use the ServiceRocket macro?) * Do you have any…