Shannon S Atlassian Team

Hello Gerard, Welcome to Atlassian Community. It's nice to have you. From what I understand, you are having issues loading child pages in a new space, but they work on your older spaces. It's not clear to me where you are encountering this issue specifically. Are you having an issue with the page tree in the sidebar, or on…

Hello there, This can sometimes be caused by an add-on, such as Scroll Versions. Do you have anything like that installed at the moment? Regards, Shannon

Hi, No problem - sorry for the delay. It's a very interesting issue indeed, and I'd like to try to replicate it. Can you please let us know the following: * If you were to rename the .eml file to .txt file, does the issue persist? * Are you behind any proxy or firewall? * What version of Windows OS are you on? * What are…

Hello there, Happy to give you a hand. For this error, this is usually due to a misconfiguration of the proxy or certain certificate related issues. I would recommend to first bypass the proxy and SSL and see if you continue to have the issue: * How to bypass a Proxy and SSL to test network connectivity You can use the…

Thank you for confirming, Samuel. Take care, and have a pleasant rest of your week. Regards, Shannon

Hello there, Thank you for contacting us about this issue. I see you've also raised a support ticket with us. It will help if you can send a copy of your Support Zip to the support ticket you have created. You can let us know the timestamps of the notifications and that will help to determine the reason for the…

Hello Justyna, Welcome to Atlassian Community. It's nice to have you. This is likely a permissions issue. I see that you've raised a support ticket as well. This will help us since we will now be able to look at your permissions directly and let you know what the problem is. Someone from the support team will be following…

Hello Page, Welcome to Atlassian Community. It's nice to meet you. The / functionality is part of the new editor in Cloud. So if your template isn't working with that then { is the proper key there for the old editor. Note that the new editor is being rolled out to Cloud instances, so you might not see it in all locations…

Hello Muhammad, Welcome to Atlassian Community. It's nice to meet you. From my understanding, when using the File List Blueprint when you click Create File List you are running into the issue. Is that correct? Can you tell me what version of Confluence you are running? If you are on Server, please also check…

Hello Jeff, Welcome to Atlassian Community. It's nice to meet you. It's not possible to send invites from Confluence, but we have a feature request below for this. Please vote on it and you will automatically be added to the list of watchers: * CONFCLOUD-51062 Event Calendar: Meeting Invites, Attendees/Confirmations, RSVP,…

Hello Samuel, Thank you for contacting us about this. You can have a look at your Confluence Server Logs and it should let you know which part of the task is failing. You can also manually delete a space. See below for information on how to do that: * After a failed space import, it's not possible to re-import because of…

Hello Moulika, Thank you for contacting us. Have you made any changes recently in a configuration file? Generally, this error can mean that a change was made but there's a typo or misconfiguration there. Have a look at the last changes you made and see if you can determine the issue. If you continue to have issues, please…

Hello there, I previously helped you with your backup issue, and there was an issue with your database being corrupt. Can you tell me if you're still having issues with your scheduled jobs not running after you corrected the problem with your database? The logs you've included don't give me a lot of information about what…

Hello there, Thank you for contacting us about this. From the support ticket you raised, we saw this was a limitation of Jira Service Desk. The Jira Service Desk knowledge base search is limited to the top 3 results for a given search. We have a feature request below to increase that limit: * JSDSERVER-4263 Configure the…

Hello Sohail, Thank you for contacting us. It's not possible to add additional fields, but we have a feature request for it below: * CONFCLOUD-31867 Ability to map more fields from a Confluence table into a JIRA issue when highlighting and creating issues Please vote on the feature request and you will be automatically…

Hello Gar, Nice to see you again. Happy to help. With question #1 - are you on Confluence Cloud? I'm testing this on my Confluence Cloud meeting notes template, but the action items are not grey, so I can't say for sure how to change the formatting for that. Is there any possibility that your meeting notes template has…

Hello Kory, From my understanding, you want to search within your Confluence instance from Jira. Is that correct? In order to search within Confluence from Jira, you will need to have Jira Service Desk which includes integration for Confluence. With this, you can have Jira customer accounts and give your users access to a…

Hello Michael, Welcome to Atlassian Community. It's nice to have you. Could you confirm your Confluence version? There's a bug with Confluence Cloud where adding a label without text produces that error. There's a video attached of the behavior. * CONFCLOUD-67347 Hitting Add button on label dialogue without any text…

Valentin, Welcome to Atlassian Community. It's nice to have you. I noticed you raised a duplicate issue in our support queue, but then also told us you were able to resolve the issue. Can you please let us know how you were able to resolve that? Regards, Shannon

Hello Dan, Thank you for confirming. Indeed, you appear to still be using the old editor in Confluence according to your screenshot. Thank you for providing your feedback and feel free to reach out to the Cloud Support Team if you have any issues accessing the new editor. Regards, Shannon

Mouzakirou - please be sure not to accept any answers on the thread unless that reply helped to resolve your issue. This helps other users in the future if they have the same problem. Thank you for your understanding! Regards, Shannon

Hello Olga, You don't need a specific space type, you can just create a space and begin to add your pages with the FAQ listed on them. As an alternative, some 3rd-party add-ons offer some pre-configurated FAQ Blueprints that you might be interested in: * Atlassian Marketplace - FAQ Blueprints Regards, Shannon

From a duplicate thread that Mouzakirou raised: if i make this changement in my.cnf mysql is crasched i dont get any error but mysql doesnt started anymore * * [mysqld]...default-storage-engine=INNODB... * Specify the value of max_allowed_packet to be at least 256M: [mysqld]...max_allowed_packet=256M... * Specify the value…

Sergey and Sanjay, For clarity, the ticket has been with our Server Support team since the 4th of July, and we have been working hard on a resolution. @Sergey - you are welcome to raise another ticket in order to provide details and logs from your instance. If you do so, please be sure to include that that Renata is…

Yasin, Please contact our Cloud Support Team directly and provide them the details of your Cloud instance, and they will be able to determine the cause for your issue. You can let us know in this thread here once the issue is resolved so we know what the cause was. Regards, Shannon

Alexander, For this issue, please contact our Cloud Support Team as above; they will be able to help you with this problem. Thank you! Regards, Shannon

Hello Namjoo, Welcome to Atlassian Community. It's nice to meet you. I think you might be referring to the word "Calendar" that was at the top sidebar in Confluence before we changed to the new look. Clicking this would have brought you to your calendars in Confluence. Is this what you're looking for? If so, you may be…

Hello Mouzakirou, From your duplicate thread Edit my.cnf to setup MYSQL für connfluence, it appears you are now having an error after editing my.cnf with your database details. Could you let us know here what changes you made exactly and what error messages you are seeing in your startup logs? Regards, Shannon

Hello Kerebel, Welcome to Atlassian Community. It's nice to meet you. The documentation you are referring to is for the Confluence Server version. If you want to be able to tell in the future, look at the top of the page and click Cloud in order to see if there is a Cloud version for the same article. You will also be able…

Hello Olga, Welcome to Atlassian Community. It's nice to have you. I'm not quite sure what it is you are asking here, but allow me to elaborate on how you could do this in Confluence. * You can host the FAQ in Confluence, and require a login in order to read the FAQ. This is if your users are all licensed in Confluence. *…