Shannon S Atlassian Team

Hello Travis, Welcome to Atlassian Community. It's nice to meet you! You'll be happy to know there is no limit to how many page versions will be saved in Confluence. I was able to find this feature request below in order to limit it: * CONFCLOUD-27701 Ability to administer number of page versions for a given space or page…

Hello Jennifer, Thank you for contacting us about this. Back in March and April, we had two serious CVEs which required you to upgrade your instance of Confluence in order to ensure your instance is safe. * Confluence Security Advisory - 2019-03-20 * Confluence Security Advisory - 2019-04-17 For more details, have a look…

Hello Kari, Thank you for contacting us about this. I've seen the issue with Twitter in the past when they had deprecated the Twitter 4.0 API, and I imagine this is something similar. I was able to find a bug ticket for Twitter in Confluence Cloud, and the bug for Flickr in Confluence Server. I've created a Cloud version…

Hello Nisha, Happy to help you with this. When you're adding an attachment to a page via REST API, you are only adding it to the list of attachments. If you want to put the attachment in the body content, then you need to modify the body content. I was able to find a thread on this that can help you: * How to edit the page…

Hello Marcel, Welcome to Atlassian Community. It's nice to meet you. I don't know how active your site is, but what could happen is that there hasn't been enough activity for the email to be triggered. I don't have the exact number on that, but I do know there's a feature request for this to be configurable by…

Hello Vanessa, Welcome to Atlassian Community! It's nice to have you. There's currently a feature request for this below: * CONFCLOUD-58288 Document control & record management as per ISO 13485 In addition, there appears to be an add-on for Confluence Server that could help with that. It is not available for Cloud, so…

Hello Abby, Welcome to Atlassian Community! It's nice to meet you. I see that you raised the same question with our support team, which has been resolved for you. I'll include the answer here so it can help other users. You can achieve that by adding a post function in the workflow associated to the sub-task issue type in…

Hello Wendy, Thank you for contacting us. There is a feature request below to be able to prevent indexes from being created when you use a blueprint to create a page. * CONFCLOUD-34205 Make it optional for page blueprints to create the index page Please vote on the request and you will be automatically added to the list of…

Hello William, Welcome to Atlassian Community. It's nice to meet you. You can try to customize the HTML export JAR file, per Stephen's instructions on this thread: Can you customize HTML Exports? Otherwise, you might be able to use an add-on from Marketplace to customize the export. Let me know if you have any questions…

Hello Jeremy, Thank you for contacting us! I see that you raised this question in support and my colleague has assisted you. Your question here was tagged as Confluence Cloud, but you had asked in the Server collection, so these instructions below are for Server. If you still needed this for Cloud, and this information…

Hello John, Thank you for contacting us about this. There's not a way to do this right now, but there's a feature request below to be able to disable comments: * CONFSERVER-54514 Give Confluence admins the ability to 'lock down' a blog post or disable comments and likes There may be an add-on that could help you to control…

Hello Peter, Welcome to Atlassian Community. It's nice to meet you. It's not clear on what you are trying to do here. How are you managing these versions exactly in Confluence? Are you using a 3rd party add-on? If you can show us a bit more about how you are doing this then we will be able to advise you on a solution.…

Hello Sean, So sorry for the delay in getting a reply to you. Are you still encountering this issue? I've seen this before, but it was caused by a problematic add-on. You can test this by enabling Safe Mode on your instance. Could you try that and let me know how it goes? Regards, Shannon

Hello there, I'm so sorry for the delay. I wanted to write to you and let you know that we have a few reported bugs related to this. It occurs in the new Confluence Cloud editor. * CONFCLOUD-66949 Cannot embed Team Calendars with Team Calendars macro * CONFCLOUD-66646 Pasting a calendar link to a page doesn't embed the…

Hello Gerard, That helps a lot, thank you! I'm curious, did you edit the macro before saving the page, or did you just use the default values? I found a bug where it won't load if values aren't added in the new editor: * CONFCLOUD-66606 Adding Fabric Page Tree Macro without editing parameters results in error message being…

You're welcome, Mykhailo. Just let me know if you have any other issues or questions and I can help. :) Regards, Shannon

Paul, Sorry to let you know that. I've also included Adaptavist, the company behind Scriptrunner, so hopefully, someone can let you know which add-on could do that. Regards, Shannon

Hello Bec, Good morning! Happy to help with this. Are you referring to the headings here? This is my test page using the new editor, but I am not able to replicate that behavior. Would you be able to show us an example of how it looks on your instance? Have you recently installed any new add-ons? Regards, Shannon

Hello Tom, Thank you for contacting us about this. I'm attempting to test the same but I am not able to replicate this. Can you send us a screenshot of the behavior? Does this occur in the new editor or the old one (the new editor will have your publish button at the top)? I would make sure that all add-ons on Firefox are…

Hello Tom, Thank you for contacting us about this. You will want to be on level 110 or higher, per the following: * The Importance of Database Compatibility Level in SQL Server I would recommend comparing the Supported Platforms page to this. SQL 2012 is the lowest supported version, which applies to 110. Let me know if…

John, Welcome to Atlassian Community. It's nice to meet you. That error reminds me a lot of the error you would get starting a few years ago when we stopped accepting support requests via email. Can you let me know if this is how you got that error? I also haven't heard any issues about clicking Contact Atlassian Support,…

Hello Nivedita, Thank you for contacting us. No, there is no way to make calculations in Confluence without an add-on. Let me know if you have any further questions about that. Regards, Shannon

Hello David, Welcome to Atlassian Community. It's nice to meet you. Your example is using htttp instead of http; this just a typo here or is it in your request as well? That might be causing the internal server error. Let me know if that helps! Regards, Shannon

Jang Chulhee, Welcome to Atlassian Community! It's nice to have you. According to the error, your space name is too long. I assume that you have already tried to correct this. Can you show us what REST API call you were using? The one in your example is too long but I assume this was not the name of the space you intended.…

Hello Scott, Thank you for contacting us. Happy to help you with this. The templates in Confluence aren't scripted but are created with our template editor. See Blueprints and User Created Templates for more information. You wouldn't really be able to use these to cover every scenario that you might need in Confluence. It…

Hello Andrew, Welcome to Atlassian Community. It's nice to meet you. It's not possible to use macros in templates by applying variables. There is a feature request for this currently: * CONFSERVER-3324 Support replacement of page template variables in wiki links and macro parameters (Server) * CONFCLOUD-3324 Cloud version…

Hello Mykhailo, Happy to help you with your issue. Confluence has two types of templates. Space templates, which are only available for a specific space, and global templates, which can be used in any space. See Blueprints and User Created Templates for more information. For your issue, as I understand it, you are either…

Hello Paul, Good afternoon! From what I gather, you want to know if there's a way to be notified when a user has exported a page or space in Confluence, such as to Word, PDF, HTML, or PDF. Is that correct? If so, this is not possible. As for the 2nd part of your question, I am not sure about this. I am moving your case…

Hello Richard, Thank you for contacting us. You can use the Task Report Macro prior to deleting the user to get an idea of their current tasks. Then you will be able to reassign those tasks to your current user. Another alternative is to obtain the tasks directly from the database. They will be in the table called…

Hello Mike, Welcome to Atlassian Community. It's nice to have you. In order to receive any notifications about changes within Jira, the user needs to be a licensed Jira user. You will need to configure the notifications to be sent on the Jira end. Have a look at Creating a Notification Scheme for more details. Another way…