Shannon S Atlassian Team

Hello Johan, Welcome to Atlassian Community! It's nice to meet you. Roy raised a ticket earlier but it looks like we are still troubleshooting that at this moment, so I don't have an answer as to if this is a regression or a new bug. I would recommend that you raise a ticket with the Support Team and link to this thread.…

Irina, Thank you for your vote! It would definitely be good to have, for sure! Take care, and have a pleasant rest of your week. Regards, Shannon

Hello Robin, Welcome to the Atlassian Community and thank you so much for bringing this up to us. I wanted to let you know that I separated your comment from the older thread as it deserves its own topic. In addition, the previous thread was a bit old and I wanted to make sure your thread was seen. I hope that's alright…

Hello Azwandi! Nice to see you. :) Thank you so much for sharing that with us. @Think Technologies Group, this is another possibility for the cause of your issue. Let us know once you've had a look if you're able to determine which one affects you, and let us know if you have any trouble. Regards, Shannon

Hello, Thank you so much for clarifying what you need to do. We do have a feature request for this as well: * CONFSERVER-58298 Search result order should consider Spaces with highest priority In this request, it mentions that Spaces should have top priority in search and thus should appear first. Let me know if you have…

Hello again, Andrew! The issue here is that Service Desk isn't able to reach Confluence due to the connection being prohibited. Have a look below: * Unable to connect to JIRA for authentication - Forbidden 403 * JIRA does not include Confluence server IP address in JIRA User Server settings * JIRA has…

Victoria, Thank you for contacting us. From what I understand, when users search on your Service Desk, it's searching a different space? Can you show me what you mean by that? Please provide a screenshot if possible. Regards, Shannon

Hello Diogo, Thank you for contacting us. In order to view the gadget, your user will need access to the project in order to view the data behind the gadget. If your Jira instance is not public, then this means they will need to have a Jira license in order to view the gadget. I hope that clarifies things, but let me know…

Hello Martin, Thank you for reporting this to us. I'm attempting to replicate this on Firefox (same version as yours) on my computer. I can confirm that I am able to shrink and expand the sidebar, but if I put my cursor over the minimized sidebar, then it will automatically expand for me to be able to read the text. It's…

Hello @pranayv, I have a summary here for what was the cause of Craig's issue: Sprints are dependents on issues, not projects or board strictly. With that in mind, it's possible for a sprint to be shared between boards "wrongly". This can happen if, for some reason, a user add by mistake an issue to a sprint. If this…

Hello all! This issue has now been resolved and once I login to my Github account, I no longer see the error message. Please confirm that the issue is also resolved for you and if you continue to encounter issues, please let me know. Regards, Shannon

Hello Sean, This is a bit of an older thread, but I made a mistake in interpreting what the macro does, and I've not been able to test this myself as I don't have a Confluence instance that has that many pages in it which are labeled. The pages that it displays are actual Confluence pages. So, if you want to display 500…

Thank you for confirming that, Michel. Hopefully, we will see a resolution on this shortly. Take care, and have a pleasant week. Regards, Shannon

Hello Lucy, Apologies for the delay. The pricing for an add-on depends on what the vendor has charged for it, but you can see the price for any add-on by clicking on Pricing at the top of the listing. An example of how that will look once you click on the Pricing tab: This is only one example, so if there's an add-on…

Hello Anand, That's a great question! When reordering pages within the Page Tree structure, the changes are automatically applied. There is no draft, and no need to save the changes, as it should occur right away. If you used the alphabetic sorting feature to order your pages, you can undo your changes, by clicking on…

Hello Michel, Thank you for contacting us about this. There's a bug right now where removed labels are still appearing on the Labels List Macro: * CONFCLOUD-58953 Labels not being used anymore still show on Labels list macro I believe you might be referring to this issue here. At this time, there's no workaround for that…

Hello there, Thank you for contacting us about this. While it's not possible to customize the Usage Stats plugin in this way, you might be able to find another statistics plugin that would allow you to make such changes. For example, I know the Viewtracker plugin allows it, and possibly some of the other add-ons listed at…

Hi Irina, There are two types of Decisions in Confluence at this moment: * In the classic version of the editor, there is a template called the Decision Template. The Decision Template would create a Decisions Log automatically. This log displays all pages that have been created using this template. * In the new version of…

Oh, that's great, thank you for sharing, Pirkka! Take care, and have a pleasant weekend. Regards, Shannon

Nikhil, That's great, thank you for sharing! It might not be seen by our Jira users here in this Confluence collection, but it still might help someone in the future. Regards, Shannon

Nikhil, Thank you for your follow-up. Yes, this question is related to Confluence, so the information here only pertains to that. I am only as familiar with Confluence, so if you want to know about the search in Jira, I would recommend raising a question in the Jira collection if you're still having any issues. There, one…

Lalyn, Can you also please confirm with @Maarten Arts and myself, are you referring to the Numbered List that's built into Confluence, or Numbered Headings, which is a 3rd party add-on built by Avisi BV? Regards, Shannon

That's great news, Andrew. Glad to hear you were able to determine the issue and get Confluence up and running. The latest version of Confluence is 6.15.x, and we will be releasing Confluence 7.0 soon. (See Preparing for Confluence 7.0). You appear to be on Confluence 6.6.x. That version is still valid and won't reach End…

@Hsu Yao Chang In that case, the bulk-type operations request should be just what you're looking for! It would include any multiple bulk-style operations such as the ones you mentioned. Be sure to share this with your colleagues and vote on it if it's something you would like to see. Do let me know if I can help you with…

Hello @Pirkka Palmumäki, I've reviewed Calvin's support ticket, and here is the summary of how the issue was resolved: Upon inspecting Calvin's log files, we found the following bug: * JSDSERVER-5415 Jira Service Desk doesn't install successfully after having uninstalled it previously. Reinstalling didn't work for Calvin,…

Hello Matt, Thank you for following up! The ability to search and replace text is still contained within the old editor, which you can do by selecting the magnifying glass icon in the top right-hand corner. This does not exist in the new editor, but that doesn't necessarily mean that it's discontinued permanently. I was…

Glad to hear, @Jimmy Seddon! I'm not sure if you saw it already, but we have a Cloud Migration Tool now to help with that. If you have any trouble, just reach out to my colleagues in Cloud Support if you have not already. Take care, Shannon

Hello all, For those of you who would like to see this feature, please make sure you are voting on the feature request below: * JSWCLOUD-17323 As a project administrator, I want to be able to define and change a Project Lead in a next-gen project type We see your comments here and your feedback and appreciate it, but…

Hello Mo, I would recommend having a look at @Tobias Anstett (K15t)'s response below and see if that helps you. Otherwise, you'll want to test using the HAR file as mentioned, and breaking down your space into smaller spaces will help. Let me know if you have any questions about that. Regards, Shannon

Hello Roy, The original case was fixed in 7.2.7 or higher, so definitely if you're still experiencing it in 8.2.3, it needs to be reported to support. I see that you have done that, so they will be able to have a look at your logs and determine the cause. Please feel free to come back here and let us know if there's a new…