Shannon S Atlassian Team

Adam, Thank you for letting me know that it worked for you! Hopefully, this can be useful to other users in the future. Regards, Shannon

Hello there, Thank you for following up on this thread. I've included your feedback on the bug. Another user has noticed the same; it does not only occur when they click Publish at the same time. Please vote on the bug if you have not already, and you will be updated of any progress going forward. Regards, Shannon

Alexander, Thank you for contacting us! I'm having a look at this issue, but it's not clear what exactly you want to do. It appears that you might be trying to develop something for Jira? If that is the case, I recommend that you try your question in our Atlassian Developer Community. The users there are more familiar with…

Hello Tyler, Thank you for contacting us regarding this. Jira Cloud for Mac requires Catalina because it's based on Apple's new framework called Catalyst which is available on Catalina only. Catalyst allows apps to be ported to both iPad and MacOS. In the keynote, Jira Cloud is an example of an app that used Catalyst to be…

Hello there, Welcome to Atlassian Community! It's nice to have you. I noticed your question has gone a few days without a response, and I wanted to let you know that you might have better luck asking on our special Atlassian Developer Community. Those users are much more familiar with developing Connect Apps and so they…

@李强, If you're on Cloud, you're not permitted to have System Administrator rights. In Confluence Cloud, you'll either see Add Personal Space... or My Personal Space under MY CONFLUENCE in your avatar menu. Can you confirm what @Ollie Guan was asking? Are you on Cloud or Server? If you're on Cloud, and you see neither menu…

Laurent, As Nic mentioned, you probably have the wrong credentials. I can tell you that port 25 is usually an SMTP port, not POP3. Please double-check with your email server admin for the correct credentials to connect to your server. Regards, Shannon

Rilwan, I'm really glad to hear you were able to determine the cause of the issue. Thank you for letting us know how you solved it, by the way! Take care, and have a pleasant weekend. Regards, Shannon

Hello Rilwan, Thank you for contacting us about this. In general, this can be caused by lack of disk space, but there can be other causes. I noticed that you raised the same question with the support team, but you closed the ticket before someone could respond. Could you let me know if you were able to resolve the case? If…

Hi Michael, I just wanted to follow-up with you and let you know that I've confirmed this behavior on my own instance and I can say that the same occurs also if you do not select the Create dialogue from the drop-down that shows in case you are creating a new label. I've included a short video on the bug above that shows…

Hello, Nick! Thank you for contacting us about this. I looked into this for you, and I see that indeed /confluence search was added in the latest release. It does appear that the documentation hadn't been updated yet, so thank you for bringing that to our attention. You can find a new section for the slash command at the…

Hello Ganesh, Thank you for contacting us! You can promote specific templates within individual Spaces. See Promote templates in the Create dialog for more details. If you're looking to change the behavior of the primary Create button, then I am afraid this is not possible. There is a feature request for this below: *…

Hello Adam, Thank you for contacting us about this. I see that you reached out to the support team as well, and I see that my colleague was able to replicate the issue locally. As mentioned in their response: There are two option to revoke the OAuth access tokens: * Recreate the Application Links between Confluence and…

Hello Hans, Thank you for contacting us about this. I wanted to let you know that we have reported this behavior as a bug below: * CONFCLOUD-58682 Attachments macro sort by name parameter do not work According to documentation, when we select a parameter on the attachments macro, the sort must happen according to it. When…

Hello Jennifer, Thank you for contacting us. There's not currently a feature in Confluence like this, but we do have a request for it below: * CONFCLOUD-37156 Link attachment modifications to page history I believe that there should be an add-on in Atlassian Marketplace that would allow you to manage versions of…

Hello Keshni, Thank you for contacting us. Can you let me know what kind of fields are the required fields that aren't showing? Are they custom fields, or any other fields in particular? Does the same occur for all other users? Regards, Shannon

Hello Mary, Thank you for contacting us about this issue. So sorry for the delay. We would need more information in order to troubleshoot this, but I see now that you raised a ticket with our support team. It appears that they're already on it and waiting for your details. You can continue to work with them in the support…

Hello Joyesh, Thank you for contacting us! I see you've asked this same question to our support team, so I thought I'd share their response here in case it helps other users. As you can see from our Import Content into Confluence documentation, you can currently only import either Word documents or contents from another…

Hello @Craig Storms, Apologies for the confusion, but @pranayv was asking what became of your case that you raised with support over a year ago. I was summarising what the Jira Software engineer told you in your case. The engineer had suspected that what caused this issue was that a user incorrectly added an issue to a…

Matt, As we are rolling out the new editor, some templates still use the old editor, and some use the new editor. The Blank Page template you are showing me is only one of those templates which could be using the old editor still. On my instance, the template that just says "Blank page - start with a blank page" (seen…

@Paweł Stajura I didn't realize you were looking for the solution on Server. That's correct; this feature was released for Cloud. There is also a feature request for a generic kanban board on Jira Core Server, which you can vote on and follow in order to see it introduced to Jira Core Server: * JRASERVER-45690 Add a…

Hi Paul, Thank you for your reply. As you discovered, there's a feature request to bring back undefined page links below: * CONFCLOUD-65634 Cannot create "undefined page link" in Fabric Editor I see that you've already voted and commented on it, but I wanted to share it in case anyone else also needed this feature back.…

Pascal, Thank you for your follow-up. This is not something that Atlassian can assist with, unfortunately. I'm personally not familiar with ISO 13485 compliance, so I am not aware of what validation would be required for you to perform. We do have a page on Compliance within our products, but ISO 13485 is not mentioned…

Hello, Something is preventing you from connecting, but I can't say for sure what that is. At this point, since you seem to be possibly having some connection issues, maybe related to synchrony, and you mentioned a data center in the past, you might want to raise this as a ticket in our Support Portal. You can then share…

Hello there, I created a new question from your comment on the previous thread since the previous question is outdated and I wanted to make sure we are able to assist you properly. The previous thread is about Confluence Cloud. Can you confirm with me if you are using Confluence Cloud or another version of Confluence…

Hello Charles, My apologies for the long delay. I've reported this as a bug below: * CONFCLOUD-67766 Style macro removes absolute links from Table of Contents I wanted to be open with you and let you know that in the New Editor, the Style Macro has been discontinued. See We're cleaning up the macro browser for more details…

Hello Brooke, Apologies for the delay. As long as I can remember, it did work that way on Cloud. I'm no longer a support engineer on that team, so I just checked with my colleagues who still are, and they do confirm that is the case. There's a possibility that the global language was changed or someone is using a new…

Hello Henrik, Apologies for the delay. I am checking with my colleagues in the Cloud team and they also have not noticed an issue with this lately, so it might be specific to your domain or instance. Have you raised a ticket with the Cloud team? They'll be able to take a look at your logs and let you know if the emails are…

Hello @IT Resourcing, Can you let me know which version you last remember that occurring? I've tested it and had a look at the documentation for Confluence 5.0, released back in 2013. I can confirm in 2013, the quick search was showing the pages first: If you can let me know which version this last worked for you, I can…

Hello @Matthew Craig Welcome to Atlassian Community. Nice to meet you! My recommendation would be first to create a new question, as the original thread for this is over a year old, and I want to make sure our Jira Portfolio experts are able to see your question. When you create the new thread, please include the…