Shannon S Atlassian Team

Hello @siddhesh, Thank you for letting me know that. I understand that this is working as expected, in that case. I do know that in version 2.10 there were complaints that password protection was breaking viewfile macro, but this was closed as we don't have plans to change this behavior in the near future: *…

Hello Gabriel, What is the content of the email that you are receiving? The first URL you sent is to manage notifications from your Confluence instance, but the 2nd one is to manage notifications of activity here on Community, which is a separate website to your Cloud instance. According to your reply, the sender is your…

Tom, Thank you for confirming that. Can you let me know the history of that instance exactly, so I can understand how to replicate something like this? * Is this the original server that this instance existed on, or have you migrated the data from somewhere else? * What version of Confluence was the server originally on?…

Hello Leandro, Thank you for bringing this to us. I've noticed you also raised this with our Support Team, but in the end, determined it might be an issue with a 3rd party add-on. Could you let us know if you were able to contact the add-on vendor and resolve the issue? Regards, Shannon

You're welcome, @Francesca Bennett. I hope we can see a resolution soon! Regards, Shannon

Hi Sparky, Welcome to Atlassian Community, it's nice to meet you. Thanks for the tip! This was related to Confluence, but indeed, the issue was the same. The bug that we determined to be causing the issue is the following: * CONFCLOUD-67079 Editor is broken when using "Reply" from email Steps to reproduce: 1. Receive a…

Alright, no worries, Mariusz! If you find yourself in this situation again, please go ahead and contact us via Support or on this thread and we can jump in where we left off. Jörg, you can let us know the results of that test as well as any error messages you find in your logs when triggering the error in your browser, and…

Hello John, Thank you for letting me know it worked for you! Happy to hear. !important just makes the rule have higher precedence over normal rules. It could be used if you find that a specific rule that you've added isn't working; perhaps there's a rule in Confluence base CSS that would prevent it from working. For more…

Aurélie, Your trial of Confluence is almost finished? You may be able to get an extension if necessary, so you can still speak with the Billing & Licensing team and they can help you with anything you need regarding that. Regards, Shannon

Christine, I think it could indeed be that. When you are able to confirm with the support team, could you let us know the results of that? Regards, Shannon

Hello @Jörg T_, @Mariusz Piotrowski, I can see the last thing that we asked in Mariusz' support ticket was to try the following: * Go to > Add-ons * Select All Add-ons from the drop-down list * Search for gadget * Making sure all plugins and plugins submodules (if any) is enabled (except atlassian-gadgets-shared-x.x.x.jar)…

Christine, You'll want to speak to your Confluence global administrator or an administrator of the space that you're trying to move the page into. They can check the permissions for you. If you're not sure who that might be, the Cloud Support Team can help you out. Regards, Shannon

Ingmar, In general, the ticket was about broken skip links. Any issues regarding broken skip links are related to section 508 compliance, which will be addressed in that 2nd bug ticket (CONFSERVER-12383). I hope that's clear, but let me know if you have any questions. Regards, Shannon

Hello, Thank you for confirming that. It sounds like the UI doesn't recognize you as an org admin, as you mentioned. I would recommend now that you contact the Cloud Support Team directly. They will be able to take a look first-hand and determine why you're not able to manage your users. Unfortunately, I won't be able to…

Hello Siddheshwar, Thank you for contacting us about this. For clarification, only some of your Excel attachments are not able to display, but not all of them. Is this correct? Do you happen to be using any Conditional Formatting in the Excel attachments that aren't displaying? I've seen a similar error due to this: *…

Hello @Yong Wang, Welcome to Atlassian Community. It's nice to meet you. You'll want to use OAuth to connect using Okta. I would recommend contacting Okta support, and they would be able to help you to do that. I hope that helps, but let us know if you have any questions. Regards, Shannon

Hello Dawid, Thank you for reporting this to us. Could you let us know where you are seeing this? Was there an issue in your UI that caused you to look at this? Thank you for your help. Regards, Shannon

Hello Ingmar, Thank you for contacting us about this. I've found that there's an existing bug due to the skip links not working properly: * CONFSERVER-54039 Section 508 - Broken skip links This has been included in this other request to get Confluence up to 508 Compliance. The developers will document their progress on…

Hello James, Happy to help you with this. When you mention a document, are you referring to a page in Confluence, or an attachment, such as a Word document? When you published the page, the changes were all there, but they're missing as of this morning? Are your changes in the history of the page? Lastly, could you confirm…

Hello @wrbrand, Happy to help determine the reason for you not being able to edit your user's details. Could you confirm which details exactly that you're not able to edit for your user? Regards, Shannon

Hello Gabriel, How frustrating! Happy to help you determine where these emails are still coming from. Could you let us know which emails you're getting in particular after checking off those settings? It might be that something else is generating them, so I want to be sure. Please also let us know your Confluence version!…

Hello Praveen, Welcome to Atlassian Community! It's nice to meet you. Would you be able to let me know what version of Confluence you're on? In Confluence Server, you may be able to customize your outgoing email by modifying the source code, but something like this isn't possible in Confluence Cloud. Regardless, your users…

Hi John, Terribly sorry for the delay! No worries, I won't correct you in that, I assumed you were aware of the capabilities CSS has in your UI. For 6.13.*, you can try the following: .aui-header-before { display:none; } I do want to point out that your version of 6.13.3 was involved in a Security Vulnerability a few…

Hello Christine, Welcome to Atlassian Community! It's nice to meet you. Can you confirm that you have write permissions in the Space you need to move the page into? Would you be able to show me the current permissions for that space? Feel free to censor out any identifying information. Regards, Shannon

Hi Tom, Very strange indeed. We had similar issues in the past which are now resolved, such as: * CONFSERVER-56444 Edit in App does not work when Confluence is integrated with Crowd SSO (fixed) * CONFSERVER-57593 Edit in App does not work when Confluence is integrated with Two Factor Authentication (2FA) (ongoing) Were the…

Hello Tom, Thank you for sharing that with me. I've confirmed with the rest of the Confluence team. We tend to see this when the REST call is being blocked by something like a 3rd party SSO or unsigned SSL certificate. However, since you said you're using our SSO Crowd and no SSL, it must be something else that's…

Avinash, Thank you for confirming. Does the issue continue to clear up when you clear your browser cache? Regards, Shannon

Hello Fru, This was an issue on the Cloud end, and a fix was rolled out on the server to correct it. If you're encountering it now, there must be another issue causing it. For that reason, you can raise a ticket with our Support Team and they'll be able to have a look at your site's logs and determine why your updates…

Hi Nivedita, I sure can! A Blueprint is a set of templates. When you use a Blueprint, such as the Meeting Notes Blueprint, it 1) creates the meeting notes page and 2) updates the index page for that Blueprint or create one if it doesn't exist. So it's performing a set of tasks when you use that Blueprint. This is why…

Hi Casey, You would be able to determine which add-on is causing it by reviewing the server logs, but you were having an issue earlier getting the SQL output to display, so I recommend raising a ticket with the Support Team for that. If you want to test without reviewing the logs, then you'd want to disable all of the…