Shannon S Atlassian Team

Hello Jared, Welcome to Atlassian Community! It's nice to have you. I believe you're referring to the menu you would get when adding an image to a Confluence page. Is that right? If so, this has been replaced with with the new Image Effects in the new Confluence editor. When you add an image, you're able to resize it and…

Hello Nitin, Welcome to Atlassian Community! It's nice to meet you. Currently, we are working on a bug report of this behavior that you are experiencing. If you haven't seen it, you can watch the case below: * CONFSERVER-43752 Slow page tree performance in the sidebar for large spaces in Confluence There's not a way to…

Hello @박현진, Thank you for contacting us about this. I've had a look, but there hasn't been any issues lately that would cause this, so we'll need to have a look at your Confluence instance. If you are still having this issue, please raise a support ticket with our Cloud Support team and provide them with the specifics of…

Hello @yash oza, Welcome to Atlassian Community. It's great to have you! There's not currently any integration between the two apps that could help you with that, but we do have a few feature requests: * CONFCLOUD-30924 Integrate Confluence with Bitbucket * CONFSERVER-30924 (Server version of above request) *…

Hello Rory, Thank you for contacting us. In general, there's a first column before the Size Column called Name and it will display the name of the file: Yours seems to be missing a column, but I am not really sure why. * What version of Confluence are you on? * Do you see the same view for every page's attachments list? *…

Hello Jan, Thank you for contacting us. Could you tell me exactly what you're trying to do here? Is this in a User Macro that you're writing, or are you trying to develop an add-on for Confluence? If you're trying to develop an add-on, I would recommend trying your question at the Atlassian Developer Community which is…

Hello Steve, Thank you for your suggestion. This is not possible, but there's a feature request below for this: * CONFCLOUD-55499 As a user I would like the Gallery macro to display all images in a space However, the tags on your question refer to Confluence Cloud. The Gallery Macro is being deprecated in Confluence Cloud…

Hello M.S., Happy to help you with this. From your example, it appears that you haven't started a new paragraph below your excerpt macro, causing your browser to read it as an inline macro. Here's my example: In order to add a new paragraph below your macro, the following steps will ensure you've added enough spacing…

Hello Katja, I spoke with the team, and it seems there's a known issue for Android where you have to install the intermediate cert on the server itself to get it to work. * How to check certificate for mobile app Can you confirm if that's the issue you ran into? Regards, Shannon

Hi Steve, I think that likely the documentation that you linked to is something that was formerly updated by the Confluence Server team, but it still kept a reference to the Cloud platform. Our official documentation for REST API can be found at developer.atlassian.com. I'm working to see who updates the docs.atlassian.com…

Dawid, If you happen to run into the issue again, please do contact the support team in that case; we'll be able to access the page directly and obtain the information needed in order to report the issue to the developers. Regards, Shannon

Hello Dawid, Thank you for providing those details. I'm not able to see it on my end from the information you provided. I would recommend the following: * Report the issue to the development team by sending feedback within your Cloud instance from your avatar menu in the bottom corner. * Raise a ticket with our Support…

Gord, Thank you for confirming that you were able to fix the "not available" issue. You can check your database in your confluence.cfg.xml file: * How to find Confluence's database connection parameters I would check that even if you're able to fix the issue now; the embedded database doesn't work very well for production…

Katja, Thank you for the follow-up on your solution. I am speaking with the team right now to see if this is a known issue. I will follow-up with you on Monday with my findings! Thank you for your patience. Regards, Shannon

Hello Lisa, I understand, thank you so much for the feedback. I've created a feature request below for this: * JRACLOUD-73120 Ability to disable autocorrecting of Atlassian product names in new editor There's also an existing one for Confluence: * CONFCLOUD-59200 Stop autoformatting for "Jira" in Confluence There's not a…

Hello Melody, I'd just like to take a moment to clarify further exactly what you're asking, just so I give you the right information. From what I understand, you have a Customer Portal in Service Desk, which is linked to a space in Confluence. The space contains the articles that your students and faculty need to access.…

Muhammad, No problem, happy that it's helping you to create your PDF layout. I'm not sure I'd be able to help you with the alignment, but you can certainly share your CSS code and someone here might be able to help you out with it. Regards, Shannon

Jheff, That's correct, you keep your role as an admin. It's a security feature so that you only have access to the admin settings when you need them. I hope that's clear! Let me know if you have any further questions. Regards, Shannon

Hi Casey, Indeed; sorry that I didn't have any better news for you. Take care, and have a pleasant weekend. Regards, Shannon

Mark, For that, I would recommend that you first clear your browser cache completely. Some users were having similar issues where the toolbar wasn't displaying, which was caused by this bug: * CONFCLOUD-67879 Missing header in published pages If you still have issues after clearing your cache, you can try a restart of your…

Hi Gord, Thank you for the confirmation. So the other documents where it does NOT break, those do not have the comments added? The error you were getting is usually caused by the embedded database, and since the embedded database is only meant to be used on evaluation instances during the initial evaluation period, you'll…

@Chandru_psy, Another possible would be to use Webhooks in Jira. I don't have information for sure if this could work with Balsamiq, but it's worth having a look! Regards, Shannon

Hi Lorenzo, Happy to help! I've seen where it's possible to hide things, such as the People Directory, for certain users, and that's documented below: * How to hide the Space Tools menu for certain users or groups in Confluence I think you might be able to use the details there in order to restrict the 3 dot menu from…

Thank you, Steve! I actually don't think it's related to the table, but with one of the add-ons on the page. You can try the following to rule that out: * Copy just the table and paste it into a new, blank page. * Create a copy of the page, and see if the issue persists there. * Remove all 3rd party add-ons from the page.…

Hello Muhammad, It's not possible to add an image to the header of a single page export, but you can do so on the space export, and then in the full space export, select only the page you need. Have a look here: * Advanced PDF Export Customizations I think that should help, but just raise a new question if you have any…

Hello, Apologies for the delay. If you run the Reindex, does the issue persist? Are you able to see the two instances of that user in the Confluence database? Was the 2nd copy of the user deleted at some point and not deactivated? Have a look at the articles below for information on some queries you can use to do that: *…

Hi Alex, Thank you for contacting us about this. It looks like you're looking for help developing something for Confluence. I recommend that you also raise a thread from our Developer Community regarding this. The reason is that this Community is meant more for end-users, whereas the members of our Developer Community have…

Hello Eric, Welcome to Atlassian Community. It's nice to have you. Viewing Storage Format is a feature built into both Confluence Server and Cloud. You can do this from the menu below, provided you are the admin. It does not require an add-on to work: I suspect you might be referring to the add-on called Confluence Source…

Hello Mark, Thank you for letting us know about this. * I haven't personally seen or heard about this behavior before in Confluence. Could you show us what the image looks like vs how it appears in Confluence? * Is everyone able to replicate the behavior on Confluence, or is it only certain users? * Has this issue occurred…

Hello David, Thank you for reporting this to us. There appears to be a known bug about this below: * CONFCLOUD-67305 Title set on Create From Template macro doesn't work At this time, there is no workaround. I recommend that you vote on the bug so you will automatically be added to the list of watchers. You'll receive…