Shannon S Atlassian Team

Nitin, There was a change made in the last year to improve loading times in Confluence Cloud: * CONFCLOUD-59611 Page Tree Does Not Load if The Space Contains a Huge Amount of Pages You can test this out by copying your largest spaces over to an evaluation Cloud instance and see if this helps you. Of course, there may still…

Hello Nitin, I'm sorry to hear the suggested solutions won't work for your site. Other than that, there's no other way to do it that I am aware of, at least not any supported methods. Confluence 7.0 also does not have a solution to this issue. The bug report I sent you earlier (CONFSERVER-43752) is still open. Once we have…

Gavan, No worries, hopefully it can resolve your issue! If it does not work, you can create a Support Zip and raise a support ticket or follow-up with me and I can help you to do that. Regards, Shannon

Jheff, You're welcome! Just let me know if you have any further questions about that. Take care, Shannon

Hello Libor, Thank you for those details. Can you tell me, did you install Confluence from an archive (tar.gz) or from the Installer? The installer has a prerequisite to set JAVA_HOME: Before you install Confluence, check that you're running a supported Java version and that the JAVA_HOME environment variable is set…

Michael, I replied to Glen just now on the above thread, but the ability to link to a placeholder has not been included in the new editor. It's touched upon on the Roadmap I linked, as well as the Product Manager's FAQ page that he just published yesterday. From what I understand, there are no plans to include it yet, but…

Hi @Glen Lipka, I'm so sorry that I didn't see your question. We've recently updated our Roadmap page to include that. * Confluence Cloud Editor Roadmap There is also a post that the product manager made about the top 10 asked questions regarding the new editor: * Top 10 Confluence New Editor Questions from New Features in…

You're welcome, Jared. Let me know if you end up having any further questions. Take care! Regards, Shannon

Hello @Copac CS Stendal, Thank you for confirming that. You are running into the following bug: * CONFSERVER-26230 Words break unnecessarily when wrapping in PDF export You can try the following in your CSS stylesheet: body, p, li, td, table, tr, .bodytext, .stepfield { word-wrap: normal;}.wiki-content p { word-wrap:…

Hello McMillan, Welcome to Atlassian Community. It's nice to meet you! This would depend on the application you are using for your calls/messages, but for Skype you would create a link like this: Replace 'call' with 'chat' if you want to open a chat message instead. This isn't specific to Confluence, so you should speak…

Hello Thiema, I see my colleague was able to address your SPAM questions; it appears that the filter was being triggered, probably due to the logs that you sent. It happens sometimes, so thank you for letting us know about it. For your atlassian-confluence.log, I would recommend starting up Confluence again while tailing…

Hello @amitabh.jain, Thank you for contacting us about this. It appears the issue is caused by this line: caused by: liquibase.exception.LockException: Could not acquire change log lock. Currently locked by f1ab74d41290 (172.17.0.2) since 8/12/19 7:06 PM at…

Hi Karen, Welcome to Atlassian Community. It's nice to have you! I would recommend using the Page Properties Macro in combination with the Page Properties Report Macro in order to display that information on your other templates. You could also use the Excerpt Macro if you just need to include a specific excerpt on another…

Hello there, Happy to help! Can you let us know the exact method you used to upgrade your Confluence site? When you made the change to confluence.cfg.xml, did you completely stop Confluence first, make the change, and then start Confluence, or did you do it when Confluence was still running? I would recommend creating a…

Hello Gavan, Thank you for contacting us about this! In Robin's case, we noticed many Team Calendar errors so we suspected that it's a caching issue, or that the plugin became corrupted. We sent Robin a few steps to try, but we haven't heard back if they had a chance to test it out. The first step would be to clear your…

Rory, Thank you for confirming! Very strange indeed. I know we had an incident in Cloud yesterday which is since resolved. That may have prevented portions of your page from loading. If you're on Cloud, it's a good guess that this is what caused it. If you encounter the issue again, please do let us know! Regards, Shannon

Mark, No worries, thank you for letting us know. I noticed that your issue yesterday was due to a recent incident, and was not limited to your instance. The issue is recently resolved, so it looks like you shouldn't be encountering the issue at this time. If you still are running into that issue, do a hard refresh on your…

Katja, Thank you for confirming that. Unfortunately the requirement comes from Android itself. This page below describes some common issues which are Android specific. In this case, you're affected by Missing intermediate certificate authority: * Security with HTTPS and SSL > Missing intermediate certificate authority I…

Hello Priyesh, The request above was closed as a duplicate of the following: * CONFCLOUD-30449 Hide page author and page history from certain users The feature request is open and gathering interest. Please vote on the request and you will be updated when we have any news about this feature. Thank you! Regards, Shannon

Ingmar, Thank you for sharing that workaround. I've included it in the bug ticket I raised in an internal comment to Atlassian staff in order to suggest it as a workaround. I am not in the development team myself, so I can't say for sure if the team will include it in the next release, but I've forwarded that on so they…

Hello Jheff, Thank you for clarifying that. If you copy the original content from either edit mode or the source, you're going to copy the image URLs exactly as they are. You'll need to go in manually each time to correct these. If you were to copy from view mode, it would bring the images over but not your macros and…

Hello Olivier, My apologies, I missed that part and I'm not very familiar with that add-on. I've tagged the add-on in your post, and so if the vendor happens to see this on Community, they'll be able to help you. I would also recommend emailing the vendor at help@grovr.co.uk, as they might be able to help you directly that…

Hello Jheff, Happy to help! From my understanding, your "real" server is on 6.0.7, and your "QA" server is on 6.13.8. You are copying the pages from the QA (6.13.8) to Real (6.0.7). Is that correct so far? Can you tell me exactly the steps you are taking to copy the pages over? I assume you might be using a space export,…

Hello Olivier, Thank you for contacting us. It sounds like you're running into this issue: "€" Euro character not displaying properly. You'll want to check that your encoding is all set to UTF-8 (incl. filesystem, database, etc.). Have a look at Troubleshooting Character Encoding for help on fixing that. Let me know if you…

Hello Shawn, Thank you for contacting us about this. I believe your issue is related to this bug: * CONFCLOUD-65349 Copying a page with the Excerpt Include macro breaks it if having specific characters Do you happen to know if those pages were ever moved or copied in any way? Regards, Shannon

Hello Scott, Thank you for contacting us. I'm aware of an issue that causes this due to duplicate tasks being listed: * CONFCLOUD-62685 Duplicate Tasks in Reports It's likely that the original task was already unchecked and the duplicate still exists there. To workaround it, you'll need to create a copy of that page and…

Hello Mark, Welcome to Atlassian Community. It's nice to meet you! There's no officially supported functionality for this. However, I am aware of an app called Flashlight that allows you to add additional search functionality to Spotlight. It appears that there has been a Confluence plugin created for this app: Flashlight…

Hello Sunil, Welcome to Atlassian Community! It's nice to have you. You would need to use a 3rd party add-on to provide that sort of functionality to Confluence. You can find a list of those at Atlassian Marketplace. For your question, I'm not sure if you're asking in terms of your earlier question, or if you'er asking…

Hello Yvonne, Welcome to Atlassian Community! It's nice to have you. I'm aware of an issue where if someone edits a page shortly after (or while) checking off a task, it won't save properly: * CONFSERVER-29341 New task list check marks clear if one edits the page soon after marking tasks complete I would recommend having…

Hello Richard, Welcome to Atlassian Community. It's nice to meet you! Your logs are just showing me that Confluence timed out when trying to export the PDF, but it doesn't give me an idea of why that's happening. Could you tell me, do you have any customizations on your PDF exports, or any add-ons that would be doing that?…