Shannon S Atlassian Team

Hello Tobias, Thank you for raising this with us. You mention you haven't been able to access your Confluence site twice since upgrading. I have a few follow-up questions for you. * Can you confirm if this means that it always isn't accessible, or it's generally accessible but has been going down? * Walk me through your…

Hello @caocao1144, Thank you for raising this with us. Confluence Questions does not have the ability to export content, but there's a feature request for it below: * CONFCLOUD-51723 Exporter / Importer for Confluence Questions (Cloud) * CONFSERVER-51723 Exporter / Importer for Confluence Questions (Server) If you're using…

Hello @oaguirre, You'll need to call the macro directly, but you can do so using an add-on from Atlassian Marketplace to edit the source, such as Source Editor for Confluence. You'll need enter the following in the Source Editor when you want to call a date macro: <p><time datetime="YYYY-MM-DD" /> </p> If I had a variety…

Meghan, Welcome to Atlassian Community. It's nice to have you join us! Can you let me know how you will be sending the email to your team? In Confluence, you can share a page via email with your teammates, but it will only send a link to the page with the title, and you can write in your own text to include with it. It's…

Hello Kurt, Thank you for raising this with us. There's no feature currently for this, but I've raised it below: * API-188 Ability to add comment to a page in Confluence via Slack conversation Please comment on the request a bit more about your requirement, for example in which circumstance it will be most useful. Let me…

You're welcome, Juned! Let me know if you have any other issues. Regards, Shannon

Hi Oliver, Unfortunately, it's not possible to delete the question. Could you let me know what the mixup was with the content report table macro, in case other users have the same problem? Regards, Shannon

Hello @Luxing Ye, Welcome to Atlassian Community! It's nice to have you. Yes, if you could please raise this as a support ticket, then we can have a look at your instance and see what the issue is. Once resolved, can you come back here and let us know what the problem was? Regards, Shannon 

Hello Bob, Thank you for bringing those bug tickets to my attention. I've closed the 2nd one as a duplicate and linked the two together, so we can focus our efforts on CONFCLOUD-66771. To answer your question, jira.atlassian.com is the primary place where bugs and feature requests should be logged. The activity there is…

Hi @linnn aung, Thank you for confirming. If this is for an add-on you're writing, then the Dev community is the right place for that. Can you share with us the link to the question in case anyone wants to follow the progress there? Regards, Shannon

Hello Neha, Thank you for contacting us about this. You can find all the information you need about the vulnerabilities from this past spring from the article below: * Confluence CVEs and common questions This should help answer any questions you might have about those vulnerabilities. Let us know if you have any questions…

Juned, The image that you found is of the old editor, and that single column layout is the Full Width option. In the new editor, by default, you're already on the single column layout, so you don't need to change anything. If you want it to be full-width, then you can click the errors at the top of your page and make the…

Hello Juned, Thank you for confirming that information. The layout option is the button with the two columns at the top. You have a few layouts to choose from: If you just want a single column, then you don't need to switch the layout, but you can change how the page is displayed here: We also have a feature request below…

Hello Juned, Thank you for raising this issue with us. Can you confirm with me if you are on the Cloud version of Confluence? Could you show me what your toolbar looks like currently when you're trying to add the layout option? Is this in a template, or a general page? Regards, Shannon

Hello Brent, Thank you for contacting us about this. In order to host Confluence on your end, you'll need to order a license for Confluence Server version. The guide to installing this on your server is available here: * Confluence Installation Guide There are also some minimum server requirements to consider: * System…

Hello @oliverwi, Thank you for raising this issue with us. Could you let me know how the Page Properties macro is being used on the other pages? Please also confirm your Confluence version. Thank you! Regards, Shannon

Hi James, Thank you for confirming that. I see my colleague replied to you before I had a chance to update the case with your details. Feel free to reply there with a copy of your HAR file and Support zip. I want to be able to confirm that you are indeed encountering the issue in the bug. Thank you for your help. Regards,…

Hello @sc, Thank you for following up with that information. Could you go to the View User screen for that duplicate user and let me know what directory it has listed for it? Does it belong to the directory where you disabled it, or some other directory? You can delete the user if there is no content for that user. If you…

Hello @Service CNS, Thank you for sharing that. The embedded H2 database should only ever be used in the case of evaluation instances. Once you are ready to use Confluence on a production environment, you should move to a Supported Database right away. H2 databases can have performance issues and do have a tendency to…

Jeanne, It does make sense; I wanted to be sure your question wasn't about how to display that data to users who are not licensed Jira users. Note that they cannot simply be Jira Service Desk customers, but fully licensed Jira users with Browse permissions to that project. Once you can confirm they have been granted…

Hello Brian, Welcome to Atlassian Community. It's nice to meet you. There are a few other articles you might be interested in: * PDF export in Confluence Data Center * Document Conversion for Confluence Data Center There are also some more pointers in the original article you sent (Customize Exports to PDF) that are…

Hello @Jinu John, Welcome to Atlassian Community. Happy to help you with this. According to our Confluence Cloud Editor Roadmap, many of these features are on the way or are being looked into. * Indentation - We are working on an indentation solution:* CONFCLOUD-65755 Create indented action lists * Picture Border and…

Hello Jeanne, Welcome to Atlassian Community. It's nice to meet you! In order to view details of a Jira project, you need to be a licensed Jira User. Is this the issue you're encountering, or is there some other behavior that you're running into? Regards, Shannon

Hello Lukas, Thank you for contacting us about this. I believe you might be trying to develop an app for Confluence Cloud. If so, I would recommend that you raise this question instead on our Atlassian Developer Community. There, the users are better equipped to answer your Developer questions. Let me know if you have any…

Hello Marcin, Welcome to Atlassian Community. It's nice to meet you. I see that you also were able to raise a ticket with our migration support team, and they were able to assist you. In this case, there were a number of issues with your export, and the migration was done manually by our team. Could you let me know if…

Hello Max, Thank you for raising this question. To confirm, the group External Clients are fully licensed to access Confluence? Could you show me what permissions you have set for them globally and on the space? Regards, Shannon

Hello @Boris Jockov _draw_io_, Thank you for raising this question. Could you help us to understand exactly what it is you're trying to do? If you are developing for Confluence, I would recommend raising your question on the Atlassian Developer Community instead. They would be better equipped to answer your question there.…

Hello @Feng Lan, Thank you for raising this issue with us. Could you try the following: * From the Manage Add-ons page, disable and re-enable the Synchrony plugin * Shutdown Confluence * Clear the plugin cache * Remove the /confluence_install/temp/synchrony.pid file * Restart Confluence * Restart Synchrony / Collaborative…

Hello Stuart, Thank you for raising this question. Blueprints are something that need to be developed separately and then installed on Confluence. It will require some programing knowledge to accomplish. Have a look below for information on how to do that: * Confluence Cloud Blueprints If you have any trouble, you can…

Hello @Service CNS, Welcome to Atlassian Marketplace! It's nice to meet you. There can be a few things that would cause your backup to fail, including memory issues. I recommend having a deeper look at your Confluence Server Logs and see if there's a more specific message about why this fails. You can try manually…