Shannon S Atlassian Team

Hello Brooke, Thank you for reporting this to us. I have definitely seen issues like this pop up in the past, but the cause can be different depending on the instance. We'd need to get a good luck at your logs to know for sure what is causing the issue. I would recommend first if you can check if the issue affects all your…

Hi Daniel, Thank you for the follow-up. I'm not sure if you saw that I added some additional text, but you CAN copy and paste the contents rows and columns in Confluence, you just need to manually create the new rows/columns that you want to paste the info into. It's similar to your idea to copy and paste rows except…

Hi Aron, Thank you for your follow-up. Yes, I understand since the workaround doesn't actually meet the requirements of the feature, that it's not a good fit for many who require it. You may be able to get the Create from Template macro to work for you in this case, but other than that, we'll need to wait see what happens…

Hello Meg, Welcome to Atlassian Community. It's great to meet you! This error could be caused by a single page in your space. You can try by doing a custom export and only export chunks of pages at a time until you reach the page that has an issue. Otherwise, your log files are stored privately on our end. We can have a…

Hello everyone! With some tests and investigation, it appears similar to this bug: * CONFCLOUD-62580 Forbidden error on publishing page using iOS mobile app When a user creates a new page or edits an existing page using iOS mobile application, user gets Forbidden error on publishing page. This only occurs when the user is…

Hi Paige, My apologies; the align element looks like it actually just aligns in relation to other elements on the page, but not the page itself. So it won't center the iFrame on the page. I have run some tests, and it appears the best we would be able to do is set the video to the size you want with the macro, and then…

Hi Aron, Can you show me the error you're getting when you try to save the page? I have tested the workaround and I can confirm it works to create a new page. This workaround is very basic; it won't allow you to specify the page title or update the link once you've created the page. It will just send you to the create page…

Hi Daniel, I've tried, but it's also not possible to cut and paste rows in the table. I had to create new rows and re-enter or paste the text into each cell individually. Edit: What you will be able to do is cut the text itself. So, click at the start of the row or column to select the whole section, and type ctrl+X (or…

Hi Elizabeth, I linked the bug above. You can sign-in on that site, and click This affects my team. You'll be able to get any updates and be notified once it's resolved. Let me know if you have any trouble. Regards, Shannon

Hi Robin, I'm sorry that you won't be able to use the workaround of the code snippet. Could you display the Excel file directly on the page until it's resolved? By the way - I reported this to the development team, and I believe they are currently triaging this. Regards, Shannon

Hi Leo, We have a feature request for this below: * CONFCLOUD-67554 Resize image by pixel on new editor You can drag to resize at this moment, but pixel-based sizing is something that we are looking into implementing. If you notice any other features missing from the new editor, check out our Cloud Editor Roadmap for it.…

Hi Jim, Thank you so much for your patience. Diego and I just completed our investigation, and it's determined that this is not a supported feature, and it's indeed left over from the removal of wiki markup. As far as I am aware, there are not plans to include this feature in Confluence going forward. As a result, the…

Hello, Thank you for confirming that reverting was able to fix the issue. To get a better idea of what happened exactly, we would need to see the actual server logs, which needs to go through the Support Team that I mentioned earlier. I wasn't able to find any details on your Cloud instance based on your email address, but…

Hi Richard, Thank you for the follow-up on this thread! I had a look at the bug, and there is not currently any information on when a fix will be available. Once you click This affects my team you will be included on all updates in the future, so you can get a better idea of when to expect a fix. In the meantime, you can…

Hi Aron, This is a feature hasn't yet made it to the new editor, but we're currently working on to include in our new editor going forward. You can review our Roadmap below: * Confluence Cloud Editor Roadmap You can see here that it is currently on our short-term backlog. If you'd like you can track its progress here: *…

Hi Michael, Thank you for contacting us about this. As you discovered, they're not yet possible in the new editor, but this is mentioned in our roadmap below: * Confluence Cloud Editor Roadmap This feature is currently in our short-term backlog, and you can track its progress here: * CONFCLOUD-67129 Link to an undefined…

Hi Grace, Welcome to Atlassian Community. It's great to meet you. My first recommendation would be to run through the steps at Jira or Confluence Instance is running slowly. Please feel free to provide me the details of each step and I can help to narrow down your issue. Regards, Shannon 

Arek, Thank you for the screenshot. Were you able to have a look at your server logs as well? I mentioned that the information you provided from the console doesn't have enough details to narrow down this issue. We will need to have a look at your server logs themselves to get a better idea of this issue. Thank you for…

Hello Anas, Thank you for the follow-up. This is a very unique issue indeed, and I'm not sure what could be causing it. I'd like to raise a support ticket for you, but I had a look, and I wasn't able to find a Confluence license associated with your account. Is your license maybe associated with another email address? In…

Alexander, Thank you for confirming that. I found your support ticket and I'll be watching it for the solution. Please feel free to share the solution that worked for you here once it's resolved. Regards, Shannon

Ankita, Thank you for the information. Does this occur also when you attempt to add document attachments, such as Word docs, PDFs, etc.? How large exactly is the attachment? Could you have a look at your Developer Tools > Network section on your browser and tell me if there is anything that's preventing you from viewing…

Dmitry, Thank you for confirming that you were able to try the additional steps. Is that hostname.local the right hostname, or did you mask it for the post? If it is hostname.local, I would recommend that you change that and generate a new certificate. If that doesn't help, have a look at the following article for…

Hello Arek, Thank you for contacting us about this. Can you let me know what behavior you're experiencing with the LiveSearch macro? The logs you provided haven't given me very many details. Would you be able to have a look at your Confluence Server logs and provide me with the stack trace which occurs the moment you…

Hello @十七, Nice to meet you! Welcome to Atlassian Community. If you are located in China, it's likely that the firewall is blocking connections. You will want to go through the procedure below to determine what exactly is being blocked. * Problems Connecting to the Atlassian Marketplace You can also view the page in…

Hi David, Thank you for contacting us about this. I'm really not familiar with the SharePoint Confluence app that you mentioned. Is this a 3rd party app? You may have better success getting in touch with the vendor about this issue. If it's saying that you're not logged into Confluence, then it might not be passing your…

Hell Renat, Thank you for contacting us about this. From my understanding, when you login to Confluence, the entire dashboard is freezing, as well as your Confluence service. Is that right? Since a restart seems to fix the issue, we can start with the following: * Confirm that if you are behind a firewall or proxy, does…

Hello @Software Operator, Happy to help you with this! In order to use an SSL with Docker, you will want to create a server.xml file based on Running Confluence over SSL or HTTPS. Otherwise, Docker will generate a generic server.xml file and it won't work. You can overwrite the file at /opt/atlassian/etc/server.xml.j2 in…

Hello Roman, Thank you for reporting this. Another user reported the same, and I discovered that it's not only when pasting from Excel, but any single-digit decimal numbers (e.g. 6.4, 3.7, etc.) Disabling auto-formatting in my editor settings does not appear to prevent the behavior. The only way I was able to get the…

Robin, I discovered that if I paste the values into a code snippet, it will retain the values. You'll lose the grid, but you can still display it like this: It's not great, but it will enable you to at least preserve the data in Confluence. Regards, Shannon

Hello Robin, Thank you for reporting this! I was able to replicate in Confluence and Jira new issue view as well. It turns out it's not only affected by pasting from Excel: * CONFCLOUD-68744 Pasting single digit decimal numbers in new editor results in numbered list replacing the first digit * JRACLOUD-73495 Pasting single…