Shannon S Atlassian Team

Thank you Marios. I understand now that you mean the Spaces menu option in the top left-hand corner. I believe a screenshot would have been helpful here. This is the behavior you're experiencing, is that right? This appears to be an issue related to customization or an add-on. You can try clearing all customizations from…

Hi Christina, Thank you for confirming. What if you try to mention users on other pages within Confluence? Does this only occur in meeting notes? Are your colleagues able to mention your user in their Confluence pages? I saw that there's a bug right now with certain mentions. We have a fix for it if this is affecting you,…

Thomas, Thank you for confirming. Removing and re-adding application links does to fix any connection issues, so I hope that can work for you if you're not able to narrow-down the issue with the checklist. Take a look at your logs as well when attempting to access Jira via Confluence, since there may be a hint as to what…

Marios, Thank you for sharing. When you refer to the space button can you let me know if you are referring to the key on your keyboard, or something in the Confluence UI? When you press the space key on your keyboard, it should cause the page to scroll in your browser. This is the expected behavior. When I visit those…

Thank you for confirming, Santhosh! Have a pleasant rest of your week. :) Regards, Shannon

Arek, Thank you for providing those log details. I've heard of a user with a similar issue, and it was caused by a 3rd-party add-on, such as Numbered Headings. Could you confirm if you're using that same add-on? If so, does disabling it correct the issue? You can also try disabling the other 3rd-party add-ons to see if any…

Hello @Santhosh ESS, Thank you for reaching out to us. As I understand, the support team was able to resolve this issue for you by running a full site reindex. Could you confirm that? Regards, Shannon

Hello Mick, Welcome to Atlassian Community. It's nice to have you! The pages could be orphaned pages. Have a look at Move, Copy, and Hide pages for how to check for orphaned pages: If you do not have any incoming links, your page will be an orphan. Confluence lets you see a list of orphaned pages in your space. This is…

Hello Thomas, Thank you for contacting us about this. Can you confirm with me what version of Jira and Confluence you are running? I would recommend removing the application link on both sides and attempt to re-connect and see if that fixes things. If it does not, you can proceed through the checklist from the Application…

Hello Fabiana, Welcome to Atlassian Community. It's great to have you! The easiest way is by dragging the pages to reorder them. See Move, Copy, and Hide pages for instructions: To move or reorder a page: * Go to the space home and expand the sidebar to locate the page tree * Expand the branches to locate the page you want…

Hello Brant, Welcome to Atlassian Community. It's nice to meet you! I believe those values in your table are taken from the examples in our Chart Macro documentation. Can you confirm that you have the fields Columns and Date format filled in per the chart above? If so, could you show me what that looks like in your…

Hello Robert, Thank you for contacting us about this. Can you clarify - by nodes, do you mean parent pages? Thus, meetings are broken down into main categories and you want to organize the individual meeting notes this way instead of under one parent page. Is that correct? If so, when you create a page from a template, it…

Hello @SherazadeC, Thank you for bringing this to us. I would focus on the Spring Application Context Has Not Been Set error. There are a set of steps you can take to narrow-down this issue: * Confluence does not start due to Spring Application context has not been set Even though your exact cause might not be there, it…

Hello all, I've created a public version of this bug below, so we can follow along with its progress: * CONFCLOUD-68806 [iOS] Free tier users getting Forbidden error when publishing but publishes are successful Thank you again for reporting this. We'll keep you updated through that link! Regards, Shannon

Hello Christina, Thank you for contacting us about this, and welcome to the Atlassian Community! Are you not able to use @ mentions only on Meeting Notes pages, or on other pages as well? Are other users encountering this problem too? Could you also let us know what browser you are using, and its version? Lastly, can you…

Hello Leon, Thank you for contacting us about this. Would you be able to show us an example of the behavior you are experiencing? Is there any pattern you're noticing with the pages where this occurs vs where it does not? Thank you for your help! Regards, Shannon

Hello Esther, Welcome to Atlassian Community. It's nice to meet you! In your first row, you have Start Date set to 06/25/2013, but the end date is set to 04/10/2013. This is the cause of the error, which is telling you that the end date has to be greater than or equal to the start date. Please try changing your End Date to…

Hello @nos_admin, Welcome to Atlassian Community. It's nice to have you! In order to remove the confluence-administrators group, then you need to do the following. * Go to Confluence Administration > Groups (admin/users/browsegroups.action) and click Add Group. Add your new group here (if you have not done so already.)…

Hello Misha Welcome to Atlassian Community. It's nice to have you join us! As we roll out the new editor, some features that were formerly available in the old editor may not yet be available for use. We go over a few of these on our Confluence Cloud Editor Roadmap. For example, I raised a feature request for linking text…

Hello @Deon Meyer, We have another workaround at this time that could work for you. That is that you see if you can update to the the latest version of the Confluence Previews plugin. This may fix the problem for some users. To manually upgrade the Confluence Previews system app: * Download the appropriate version of the…

Hello @Deon Meyer, Thank you for contacting us about this. This depends on your current Confluence version. If you are on a version prior to 6.11, then you are not affected. For the following versions, you'd be able to switch to the original Edit in Office functionality: * 6.13.6 - 6.13.8 * 6.15.6 - 6.15.9 * 7.1.0 and…

Thank you for confirming, @Sekhar Chandra! Please make sure to upgrade to 6.6.13 as soon as you can in order to avoid a site compromise. I'd hate to see you lose any data! Regards, Shannon

Hi Leo, That feature is the inline image feature, which was available in the old editor, but is not yet available in the new editor: * CONFCLOUD-68501 Allow Images to be inserted inline or in an sentence in the New Editor The new editor was an effort to improve upon the former TinyMCE editor. The intention was to make…

Thank you for verifying that @regans! I believe that message about a page already existing was just an example. The main issue is with the Forbidden error. I've gotten in touch with the Confluence product manager for the mobile app. I'm waiting to see what she says about this bug or if it could be related. I'll let you…

Hello Meg, Sometimes I've seen this issue if a particular attachment is corrupt or not readable, for example. Another issue that could occur is if you have any pages that have a lot of macros on them. In that circumstance, I'm talking about users who have tens of Jira issues macros, for example. If you had pages like this…

Hello Jeremy, Thank you for clarifying. So you're referring to when you link a specific Confluence space to a Jira project. Is that right? Formerly, this feature used to have functionalities that would allow you to work between the associated space and project, but with our new application links, this feature is no longer…

Hi Sandi, Thank you for the follow-up. For internal videos, you can drag the item directly to the page and it will be embedded. However, for external videos, you can use the iFrame Macro to display your video. You may need to obtain the URL for the embedded video using the embed code provided by the video host. For…

Hello Gordon, Thank you for bringing this up to us. I've experienced the same on my monitor, which as a retina display it has the same resolution as yours. I've reported it in the case below: * CONFCLOUD-68780 Making page full-width does not render page as full-width I think it's possible that many users haven't noticed…

Hello Rachel, Welcome to Atlassian Community. It's nice to have you join us! As we roll out the new editor, some features that were formerly available in the old editor may not yet be available for use. We go over a few of these on our Confluence Cloud Editor Roadmap. For example, I raised a feature request for linking…

Hello Nigel, Welcome to Atlassian Community. It's nice to meet you! The process to link two Cloud sites together is the same. You can start either from the Jira site or the Confluence site. Enter the URL you wish to link to, and complete the steps. Make sure to check if you're the same admin on both sites. It will be…