Shannon S Atlassian Team

Hello Annholm, Thank you for raising this request on Atlassian Community! I wanted to share our open feature request for the same: * CONFCLOUD-38971 Freeze/Lock Sections in Confluence Page Please add your vote and watch the ticket if you're interested in future updates. I'm not aware of any apps that allow that…

Hi Shivam, Welcome to Atlassian Community! I'm happy to help. The templates should follow the Global Default and not the browser or user profile language. I see you mentioned the app is set to English. Can you confirm if that's the Global Default language? Choose a Default Language I appreciate your help! Take care,…

Hi Thomas, Welcome to Atlassian Community! I'm happy to help. You can remove Compass from your Manage Subscriptions page in Cloud. * Go to admin.atlassian.com. To the right of your Cloud site name, select . . . > View Billing. * Click Manage Subscription next to Compass. * Under Active Subscriptions, click . . . > Delete…

Hi Rachel, Thank you for raising this on Atlassian Community. It's possible to restore individual space and page backups, which you mentioned. So, I believe your primary concern is your ability to back up an entire site despite its size. Our development team is working to overhaul the backup experience, particularly for…

Hi Gaby, I understand you receive an error when you try to raise a ticket with Atlassian Support. Etwas ist schief gelaufen, bitte versuchen Sie es erneut. English translation: "Something went wrong. Please try again." I'm glad to hear you could work around it using Edge. I don't know what would cause this error, but since…

Hi Elias, Welcome to Atlassian Community, and thank you for raising this ticket. I believe you've encountered the following bug: * CONFCLOUD-69204 Table of Contents Zone macro displays tables and panel macros as legacy editor The Table of Contents Zone macro displays content as if it were in the legacy editor.…

Hi John, Thanks for confirming. I replicated the same behavior on my own site but it happens when I set a child page as the overview page, which is expected. However, I see you mentioned it's resolved now. If it happens again, can you raise a ticket with the Cloud Support team so we can take a look? I appreciate your help!…

Hello Alagupandi, Welcome to Atlassian Community! It's nice to have you join us. I'll share the available REST API endpoints for the following: * Create a Confluence page using REST API: https://developer.atlassian.com/cloud/confluence/rest/api-group-content/#api-wiki-rest-api-content-post * Import CSV file into page using…

Hello John, Thank you for raising this on Atlassian Community! I believe you have the sidebar set to display Page Tree: That will display the page tree for the current page (both parent and child pages). You can also choose to show recently visited pages, last updated, or all pages from A-Z. Otherwise, you can reorder the…

Hello Robin, Good afternoon, and thank you for raising this on Atlassian Community. I understand you're having difficulty migrating from Confluence Server on a Docker container to Cloud. First, you'll want to ensure that the IPs and domains that Cloud requires are accessible by your network. You may need to add these to…

Hi @Julian Desanzo, I see you already raised a ticket with the customer advocates team. I'll move your ticket over to support and I can help you from there. Keep an eye out for my email! Take care, Shannon | Atlassian Cloud Support

Hi @voyagesdedavid, I spoke with the Migration team and they can help you with the migration, but the Server/Data Center team can help you work out your current issue. I'm raising a support ticket on your behalf, and I'll add the history to the case. Keep an eye out for your email for that ticket number! Take care, Shannon…

Hi Avej, Good afternoon, and thank you for raising this on Atlassian Community. I submitted a ticket on your behalf so we can check if we're blocking those email addresses. Check your email for the ticket number. You can reply to that email with a list of affected users, but someone will help you shortly. Take care,…

Hi @voyagesdedavid Using a Data Center evaluation license on 6.15 will always prompt you to install at /setup/setup-cluster-start.action, as you encountered, since 6.15.10 doesn't support single-node Data Center. You can refer to Moving to Data Center for the prerequisites. Instead, you can try on 7.4 and configure…

Hi @Mugilan Sukumar, It will depend on you're Crowd version, but sm likely used POST /rest/usermanagement/1/user/rename Refer to the documentation here: https://docs.atlassian.com/atlassian-crowd/4.4.0/REST/#usermanagement/1/user-renameUser Take care, Shannon | Atlassian Community Support

Hi @Cheryl Mitchell, Thank you for following up on this question. It will help if you can raise a ticket with our Cloud Support team so we can take a look at your site and determine why this is happening. Thank you for your help! Shannon | Atlassian Community Support

Hello, Thank you for raising this on the Atlassian Community. The "Spring Application Context" error is a common one, so I recommend you start by reviewing the causes on the following page: * Confluence does not start due to Spring Application context has not been set If you still have issues, you can raise a ticket with…

Hi @Thomas, Our Access support team will need to assist you with this issue. You can log a ticket with them from our Atlassian Support portal. You don't need to log in to create the ticket, but you will want to provide the email address and SEN associated with your Access subscription. You can reply to support via email. I…

Hi @J_ Fischer, I recommend raising a ticket with our Cloud Migration team, who can further advise you. You can contact them directly below: * Contact Cloud Migration Team Feel free to include this Community post in your message to the team. Take care, Shannon | Atlassian Cloud Support 

Hello Piyush, Good afternoon, and thank you for raising this on Atlassian Community. We've discontinued the Companion App in Confluence Cloud, but you can edit documents inline using the Google Drive macro instead if you host them with Google. I hope that helps! Take care, Shannon | Atlassian Community Support

Hi @Ilan Graidy, I understand you want to get a preview of how the PDF export of a page will look. Unfortunately, that's not currently possible. We had a feature request for this a while back, but we do not have plans to implement that. * CONFCLOUD-17528 Preview for PDF Export There are other Marketplace Apps, such as…

Hi Alina, Thank you for raising this request on Atlassian Community! Can you tell us what version of Confluence you're using to create blueprints? Are you on Server/DC or Cloud? Thanks for your help! Shannon | Atlassian Cloud Support

Hi @Bm1115xdo, Welcome to Atlassian Community, and thank you for raising this request. It's not possible to restrict file uploads by extension/ file type in Confluence Cloud. We had a few requests for this in the past, but we, unfortunately, don't have plans to implement it. Refer to the following closed feature requests…

Hi Frank, Welcome to Atlassian Community, and thank you for raising this with us. From what I understand, you want to have numbered headings in your template. Confluence doesn't have the native capability to apply numbered headings at the moment, but we have an open feature request related to that: * CONFCLOUD-1732…

Hi Lena, Thank you for raising this on Atlassian Community. As @RPT Admin mentioned, that documentation is strictly for Confluence Server/Data Center where it's possible to modify Confluence using stylesheets. In Confluence Cloud, making modifications using CSS is a restricted functionality. We have the following open…

Hi @Nguyen Hoang Phong, So, is it that you would want every one of your users to receive a notification that they were mentioned on a single page? The mention only points to a specific user, so it might be easier to share the page with your users using the Share a page feature, then everyone will get a notification. Let me…

Hi Julia, As @G subramanyam mentioned, please get in touch with your site admin, who can help take a look and determine why you're not able to create or move content from this space. It may depend on where you're trying to move or create content within the space—for example, restrictions on parent pages, etc. If they have…

Hi Bas, Thank you for raising this on Atlassian Community. Indeed, if you need to recover a specific space from the full site export, you must first import the site export to another location and then create your space export from that. Our recommendation is to import the site export to a temporary Confluence Server or…

Hi Phong, I replied on your duplicate discussion, but I'll close that now and include my reply here. I understand you want a method to mention the reader, aka current user, in a Confluence page. Using mentions, you would mention a specific user, and they receive a notification. Can you help elaborate on your use case of…

Hi @mahya golbaz, Thank you for raising your question on Atlassian Community. Please share what you find in your Confluence Server logs when you try to add the user so we can assist you! Take care, Shannon | Atlassian Cloud Support