Shannon S Atlassian Team

Hi @Jinyuan He, Good morning! Thanks for raising this with us. We can look at our email logs and see why your teammate isn't receiving our emails. I created a support ticket for you. Please check your email for the ticket number. It'll help if you preemptively reply to that ticket with your colleague's email address and…

Hi @Đức Nguyễn Trọng, Thanks to @Brant Schroeder for escalating this to us! I created a support ticket for our Confluence team to assist you. Check your email for the ticket number! Take care, Shannon | Atlassian Community Support

Hi @concorde, Thanks for following up on this question. Usually, this is specific to the space you're trying to delete, so the support team needs to look at it. If you haven't already, please raise a support ticket, and we can give you a hand. Take care, Shannon | Atlassian Cloud Support

Hi Sebastian, Thanks for your reply. Changing plans would have no effect; currently, only Atlassian Support can change the indexing language. See the feature request CONFCLOUD-65935: Currently the only way to change indexing language is to contact Atlassian Support. You can raise a ticket via the Customer Advocates, and…

Hi @Sebastian Hosp Support will need to change the language for you. You can raise a ticket below. https://support.atlassian.com/contact/ Take care, Shannon | Atlassian Community Support

Hi @Isabelle Tran Thanks for raising this on Atlassian Community. I created a support ticket on your behalf to look into the problem more. Please check your email for a link to the ticket. To speed things along, visit the ticket from the Atlassian Customer portal, where you can approve Atlassian Support's access to your…

Hi Ernesto, I see our Customer Advocate team replied to your support ticket, letting you know that this user was informed of why her account was deactivated. If you have further questions, reply directly to your support ticket with the Customer Advocates. Take care, Shannon | Atlassian Community Support

Hello all, If you encounter this issue with Confluence Cloud and receive an "unable to authenticate" error, please ensure you authenticate with a token following Manage API tokens for your Atlassian Account. If you continue having problems authenticating, contact Cloud Support. You have a different issue if you receive any…

Hi @GEA_Code, Welcome to Atlassian Community. It's nice to have you join us! I searched our bounce logs for your organization's email domain, and I see yesterday, we tried to email a user multiple times and received the following error: 554 5.7.1 [internal] recipient address was suppressed due to customer policy Your email…

Hello @Elizabeth Sharp, Welcome to Atlassian Community! It's nice to have you. I see you were able to raise a ticket with our on-prem support team. So I'm sharing the solution here on Community in case others have run into the same problem. The directory couldn't sync because a username didn't match the existing username…

Hi @Sascha Ungar, I created a ticket on your behalf, so please take a look at your email! We'll be in touch shortly. Take care, Shannon | Atlassian Community Support 

Hi Sylvain, If you're still having trouble, can you raise a ticket with our Migration Support Team? We can look with you and find out the reason for the error. Take care, Shannon | Atlassian Community Support

Hi @LosD, I hope you're doing well. :) I've encountered the same on customer sites, and it tends to be a temporary issue. If you have the problem again, we can raise a ticket in support and look at your site. Let me know! Take care, Shannon | Atlassian Community Support 

Hi Christian, It is; it should appear at the top where it says "Freeze Issue" for me: Did you receive Dolly's email to you? When you reply to her, please also let her know you can't approve site access, and she can help you from there. I hope that helps! Take care, Shannon | Atlassian Cloud Support

Hi Christian, I created a support ticket for you now. We'll follow up in an email shortly. To speed things along, visit the support ticket in the Customer Portal and please approve our site access. You can do that from the top right-hand corner of the ticket. If you have trouble, reply to the ticket and let us know. Take…

Hi @MS Thanks for reaching out to Atlassian Community! I created a support ticket on your behalf. We'll follow up with you shortly via email. Shannon | Atlassian Community Support

Hi @오맥스, I created a support ticket for you with the Confluence Cloud support team. We'll follow-up with you via email for the next steps. Take care, Shannon | Atlassian Community Support

Hi @Jacynthe_Thibault Good afternoon! I realize your questions are from August, and you've likely resolved this by now, but I'll answer your questions here. * You can find which pages use an app by a SQL query on the server site: How to find all pages and spaces that use a specific macro via SQL. * To understand which…

Hi Tammy, According to the Jira tickets, the Data Center case has been implemented, and the Cloud is still Gathering Interest. You can see the current status in the top right-hand corner: * CONFCLOUD-65595 Implement concurrent editing of documents using Companion App Please make sure to click Start watching this issue if…

Hello everyone, I hope you're all doing well, and happy New Year! My apologies for not encountering this thread before. If you notice this behavior occurs when making a large number of edits in the roadmap or over a significant amount of time, we have an open bug ticket for that: * CONFCLOUD-72250 Changes not saved when…

Hi Toni, Happy New Year, and welcome to the community! It's not exactly what you're looking for, but you could utilize the Excerpt macro to mark content you want to reuse and then the Excerpt include macro to reuse it on a page. However, you should be aware that the content has to be accessible by the user, or else they…

Hi Yuri, Happy New Year! I see you were trying to import the site backup back in August 2022, but I don't know if you eventually succeeded. Did you end up solving your issue? If you still have this issue, can you clarify what version of Confluence you are migrating from? I will need to create a support ticket for you, and…

Hi Jamie, Happy New Year, and welcome to Atlassian Community! In addition to what Bastien mentioned, we have the following feature requests for Confluence Cloud and Data Center, called Roadmap Planner - Ability To Resize or Expand to Content/Preview Inconsistencies. * CONFCLOUD-36401 * CONFSERVER-36401 Since we know this…

Hi @Yaoxuan Wang, Welcome to Atlassian Community! It's nice to have you join us. We'll need to look at the logs to understand the problem. Can you please have your site admin raise a ticket with Cloud support? Let me know if they have any trouble! Take care, Shannon | Atlassian Cloud Support

Hello Mike, Thanks for raising this problem in Atlassian Community. I'm sorry to hear you've lost your Confluence site data. Note that we deactivate free sites after 120 days of inactivity and then retain the data for 30 days. You can refer to Track storage and move data across products for more information. From the…

Hello Veronika, Welcome to Atlassian Community! It's nice to have you join us. The code macro doesn't display in the correct format from the Include page macro, and we have an open request to fix that: * CONFCLOUD-71644 Code Snippet macro does not display the same styling on using Include page macro The workaround suggests…

Hi @Nikolay Gladkov I raised a request in the support portal on your behalf. Check your email for the ticket! Thanks to @Brant Schroeder for escalating this question to Atlassian support. Take care, Shannon | Atlassian Community Support

Hi Judith, Welcome to Atlassian Community, and thanks for raising this question. I believe you might be encountering the same bug as the question below: Solved: Does anyone have issues with Confluence Tasks not "sticking" when checking them off? Can you confirm if you edit the page, does the status change, or upon refresh?…

Hi Enver, Thanks for raising this on Atlassian Community! I'm happy to help. You can use the Excerpt macro to mark a portion of text to re-use on another page. You can then re-use the excerpt using the Excerpt include macro. We also have a Page include macro to re-use an entire page. You can also check Atlassian…

Hi Annholm, I found similar requests, but they referred to tables instead of page sections. If you find similar requests on the Jira site, can you link those? Then, I can merge them into one case to prevent duplicate efforts. Unfortunately, I don't know how difficult it is for the development team to implement such a…