Shannon S Atlassian Team

Hello Colleen, Thank you for bringing this to us, and welcome to Atlassian Community. Are you still encountering this issue, and do you have the problem on multiple pages, or just this one page? Can you check the status of the add-on in Manage Add-ons menu and see if you can re-install the add-on? Does the issue persist…

Hi Dawid, Welcome to Atlassian Community. It's nice to meet you. Can you let me know what you mean when you say that the profile card is not responsive also? Does the scroll only occur when adding the user profile macro to a table, no matter the size of the column? Could you also let me know if this is a problem just in…

Hello Manoj, Thank you for reporting this to us. Are you still encountering the issue at this time? If so, I would recommend that you raise a case with our Cloud Support team so we can analyze your logs and determine the reason for the page freezing. Let me know if you have any trouble! Regards, Shannon

Hello Laurens, Thank you for bringing this to us. I found the following feature request that I think would be of interest to you: * CONFCLOUD-56270 Sync Roadmap Planners at different pages The feature request is to be able to reference Roadmaps from other pages on a single page, which would help you to accomplish what you…

Hello, Welcome to Atlassian Community; it's nice to meet you! I would recommend that you try our Developer Forum instead, which you can find from our Atlassian Developer Resources page. There, the members are more familiar with developing for Confluence and would be able to answer your question. Good luck, and let me know…

Hello, Welcome to Atlassian Community. It's nice to meet you! Is your Confluence site only using the internal Confluence directory for user management, or do you use Jira or something else? What version of Confluence are you using? Could you have a look at the Confluence Server Logs and let me know the stack trace you…

Hi Jiri, Thank you for your response and for sharing that ticket! From my understanding, is the issue now resolved for you using the workaround from the bug ticket? Regards, Shannon

Hi David, Thank you for bringing this to us. I have a few questions for you to gain some clarity on this issue: * Does the same occur with Space PDF export, or only page export? * Does this occur with any pages or only specific ones? * When did you first notice this started happening? * What error messages are you…

Hello Jiri, All versions of PostgreSQL 10 are supported in the latest release of Confluence. If you're encountering issues, check the Confluence 7.3 Upgrade Notes: PostgreSQL 10 support We've added support for PostgreSQL 10. If you plan to upgrade, you should upgrade Confluence first, then upgrade your database.…

Hello Collene, Thank you for bringing this to us. Are you encountering any issues with your Confluence site at this time? I found another customer in the past that had this error, but their Confluence site was crashing, but we weren't able to tell if it was related to that error. In the end, we compared the error to what…

Manuel, Both NOT and minus (-) should work, but whichever one is easiest for you! I tested and can confirm both. Glad to hear it helped, and have a pleasant rest of your week. Take care, Shannon

Hello Mirko, Thank you for contacting us about this. Can you let me know what version of Confluence you're installing, and if it's a new installation? The logs mention to check the Confluence Server logs for the complete stack trace. We will need to see that information. Can you trigger the error again, and check…

Hi Tara, Thank you for contacting us about this. There are some further instructions from our Advanced PDF Export Customizations page. Have you seen the instructions there? Perhaps they can help you to customize your PDF export. You can also upload a custom font and refer to it using the method in the article above. I hope…

Hello Manuel, Happy to try and help you with this! According to How to Search Specific Attachment Type in Confluence, you can use the following to narrow down a specific attachment: /.*<attachment type>.*/ I then used the information from Confluence Search Syntax to negate that, by putting a minus (-) sign in front of that…

Wow, thank you so much for sharing the fix! Hoping it can help others. @Pascal Gessner @viadee Unternehmensberatung AG Have a look at Kurt's resolution, and let us know if that helps you too! Shannon

Hello Abhijith, Thank you for contacting us about this. What you are describing is a Blueprint in Confluence. Since a Blueprint requires an extra set of instructions in order to work, it's something you need to develop for Confluence and install, like an add-on. For more information on developing Blueprints, have a look…

Hello Kirsten, Thank you for bringing this up to us. Can you tell me if this is an issue you are experiencing with the new Confluence editor? You will know if you are using the new editor because the Publish button will be in the top right-hand corner. If so, I believe you have encountered the following bug: *…

Thank you so much for sharing those logs! That does look like the right one, which leads me to this issue: * Index not working due to 'journal state store is corrupt' error I noticed the same message here: 2020-02-15 17:34:03,134 WARN [http-nio-8090-exec-40] [confluence.impl.journal.DefaultJournalManager] enqueue Newly…

Thank you for providing that. Unfortunately, the stack trace you provided is from last Wednesday, but I asked you to reindex on Friday, so it doesn't appear to match up. We want to make sure it's directly related to your issue. Can you confirm that you did indeed reindex your entire site from scratch? What is the exact…

Hi Kyle, Thank you for following-up on this to let us know what the issue was. I'm glad you were bale to get the offending add-on removed. Take care, and have a pleasant rest of your week. Regards, Shannon

You're welcome! I hope it does help you. Take care, and have a pleasant rest of your week. Regards, Shannon

Hello Ilia, Thank you for bringing this to us. From my understanding, you have a large gap of space between each Jira issues macro on a PDF export. Is that right? Does this occur both with a single page export and a space export? If you want to test, you can do a space export of just that one page in Confluence by…

Hi Fred, Thank you for raising this, and welcome to Atlassian Community. It's nice to meet you. This looks like it might be a duplicate of this thread: * Confluence wiki - response table Can you let me know if it is and if so, the reason for raising this additional thread? I assume here you might be using a 3rd party…

Hello Tomasz, Thank you for contacting us about this. We have a feature request below for the ability to search within expand macros: * CONFCLOUD-37259 Ability to search within collapsed macros There's also not a way to expand all of the expand macros on a page, but you may want to vote for and follow the feature requests…

Hello, Thank you for raising this question with us. There's not currently a way to remove watches in bulk. I recommend that you review the thread below that can help you to do it manually: * Bulk Unwatch Pages We have two feature requests that will be of interest to you: * CONFSERVER-8458 Allow for unwatching multiple…

Hello Meghanand, Thank you for bringing this to us. I believe you may be experiencing this on the new Confluence editor You'll know if you're on the new editor because your Publish button is on the top right-hand corner of the page. In the new editor, it's not possible to embed media from other pages. You can see more…

Hello, Thank you for contacting us about this. Could you show me the difference between the document and how it's appearing on Confluence? What version of Confluence are you using? Thank you for your help! Shannon

Hi there, Thank you for clarifying. Could you please show me an example of how the Excel document looks on your page, vs how it looks on the document? I've tested this on my site, although it's version 7.3.1, and I'm able to view the Excel documents with embedded images using the Excel macro. Thank you. Shannon

Hi Felix, Thank you for bringing this up to us. I'm trying to find out for you what these cookies are for specifically; I'll let you know when I find more information on that. Thank you. Shannon

Hi Gleb, Welcome to Atlassian Community. It's nice to meet you. You're running into the following issue: * ID-7203 Java timezone database out of date The JDK timezone library is out of date, which is what is causing this issue. We rely on this, so we are still looking into how we can get this updated. Please watch the…