Shannon S Atlassian Team

Hi Frank, Thank you for letting me know, and happy to hear that it's resolved itself. If you have any trouble raising a support ticket in the future, please let me know. Shannon

Hi Markus, Welcome to Atlassian Community. It's nice to meet you. I've been able to create a working Chart Macro using the examples from the the Chart Macro documentation. Could you show me the table that you copied in your Confluence page so I can determine why it might be showing no data available? Please also share the…

Good afternoon, Thor! Thank you for the follow-up. It won't be possible to attach your entire Support zip here, so it's best to inspect your logs to extract the specific stack trace that is causing the error. You can share that stack trace here. Have a look into when the scheduled job attempted to run, and any error…

Hello @yong hu, Just following-up from your last question! This is generally a permissions issue. Have a look at Unable to start Confluence. Error is "Unable to bootstrap application: Could not make directory/ies: <home-directory>". Although the error isn't exactly the same, the cause can be the same: This issue occurs…

Hi @yong hu, I've had to translate your issue into English, but from what I am understanding, Jira 8.7.0 was working fine. You then installed Confluence 7.3.2, and now you're seeing an error whenever you login to Jira. Can you please let me know what that error message says in English? I'm not able to translate the image.…

Hello Colleen, You may be getting that message if you're not the primary contact or site admin for the Cloud site. The site that is associated with your email address does appear to be eligible for support, so I believe that this is the case. I can see that you are a user on the site, but not listed as an admin. If that is…

Hi Maxim, Thank you for confirming you were able to find it! Glad to hear. :) Let me know if you have any further trouble and I'll be happy to help! Shannon

Happy to hear, Cornelia! I'm here if you need any further assistance. :) Take care, Shannon

Voya, Welcome to Atlassian Community! It's nice to meet you. Other macros was on the old editor. Now you can either use the macro menu like I showed Ramiro, or select . . . View more from the + > menu at the top: I hope that helps, but let me know if you have any questions! Shannon

Hi Yoni, Welcome to Atlassian Community and thank you for bringing that up. There's a feature request which was listed on our Confluence Cloud Editor Roadmap which addresses those concerns, the lack of single column layout, and the requirement to copy and paste sections or to move them around on the page: *…

Hello Marat, Did you also try the first solution, to visit the URL directly of the space and try to delete it there? The article says even if you can't see the space from the space directory, you might be able to delete it from the UI: <confluence base url>/spaces/removespace.action?key=<space key> Failing that, I would…

Hello! Thank you for sharing that. I've had a look, but the log you shared is from February, and doesn't show any activity since then. There could be two possibilities here: * Your system administrator set a custom log location and they're located in a different place. * The log4j process crashed, or is hung, thus not…

Hi Maxim, Can you show me what your menu looks like in that case? This is what that menu should look like on the new editor: If it doesn't look like that, and it looks like the below image instead, then you are on the wrong page. You will want to go back and review the article again, Blueprints and User Created Templates.…

Hi Martin, Thank you for providing that information. First, could you try to shut down Confluence and Clear the Confluence Plugins Cache? This will remove any possible invalid data in your cache, which might affect the export functionality. If that doesn't help, if you're behind a proxy, you can try bypassing the proxy and…

Hi Yulia, Is that page the example you sent when you created this question? I don't have access to your site so I can't see what it looks like, unfortunately. Would you be able to share with us what it looks like for you? Do you confirm now the only issue is when headings are in Cyrillic? Shannon

Hi Chris, Welcome to Atlassian Community, and thank you for the follow-up on this thread. I linked to our roadmap earlier, which includes the incident you are asking about. If you didn't see that, you can find it here: * Confluence Cloud Editor Roadmap The feature in question is listed on the table under Layouts, and…

Hello Cornelia, Thank you for confirming that. So what I mean by having Jira and Confluence together, is if your Cloud site has both license applied to it. It doesn't matter if the spaces are linked to Jira boards, but if you have Jira at all on the same site as your Confluence, then it's not possible to do a full site…

Hi Luca, Welcome to Atlassian Community. It's nice to meet you! From my understanding, you want to have a page in Confluence that lists your release versions in Jira. You want to be able to add notes for each version. Is that right? The current Jira and Confluence integration allows you to build reports in Confluence from…

Hi Frank, Welcome to Atlassian Community. It's nice to meet you. I would recommend that you raise this issue with our Cloud Support team. There seems something odd going on with your site, and we would love to get a look at your logs. Unfortunately, we are able to do that without access to your site, which can be acquired…

Hello @niconeiros, Welcome to Atlassian Community! It's nice to meet you. I believe you may be referring the following workaround that was mentioned in the Advanced PDF Export Customizations in the documentation for Confluence Server: Hiding Text from the PDF Output This section describes a way to hide text from your PDF…

Hello Cornelia, Thank you for contacting us about this! Happy to help. Can you confirm with me, are you trying to import an entire site backup, or just a space backup? If you created the backup using the backup manager, then you can use this to migrate between Cloud sites that contain only Confluence. If your site contains…

Hi Nicolas, Thank you for contacting us about this. Would you be able to show me which article you are referring to? I'd like to take a look at that and see if I can help. Regards, Shannon

Hi Michael, Welcome to Atlassian Community. It's nice to meet you! First, I want to apologize for the frustration you encountered when trying to create the request. I want to assure you that when you ask a question in Community, there is a dedicated Community Support team ready to answer your questions and help you out. In…

Hi @[deleted], Thank you for contacting us, and welcome to Atlassian Community! It's nice to meet you. Can you tell me, are you copying the table from a page using the legacy editor, or the new editor? You'll know if it's the new editor because the Publish button will be in the top right-hand corner. Please also let me…

Hi Connie, Welcome to Atlassian Community. It's nice to meet you! It could be some connection issue that is causing this problem for you. Do you have the same problem on multiple computers? What browsers are you able to replicate this in? You can also try clearing your browser cache and see if that helps the problem. If…

Hi Maxim, Thank you you for contacting us about this! You can click the + > menu item to get add any macros to the page including Instructional Text and new variables. Let me know if you have any trouble with that! Shannon

Hi Hanson, Thank you for testing that. I've raised a support ticket for you now, because we need to have a look at your site to fix the problem. Once the issue is resolved with support, please feel free to let us know here what the problem was. Regards, Shannon

Hi Joachim, No brownies here, to my knowledge, although you never know... 😅I'm glad you asked anyway in case someone else missed it! Take care, and feel free to let me know if you need any further assistance! Shannon

Oliver, One more thing, but the request for Cloud is here, but it has been marked as resolved now, as the additional colors have already been implemented: * CONFCLOUD-27618 More cell highlight colors in Confluence I just wanted to make sure you saw that in case you were referring to the Cloud version of Confluence! Shannon

Hi Oliver, Firstly, I wanted to say that this particular feature has already been chosen to be implemented in our upcoming roadmap. I'm not sure if you saw that, so have a look here: * CONFSERVER-27618 More cell highlight colors in Confluence See Makisa's comment on 19 February 2020: ...We're actively looking at addressing…