Shannon S Atlassian Team

Hi @Alison Huang, Thank you for confirming that. Confluence Cloud is always being updated, so it's likely that the questions you were finding on Community were out-of-date for your current situation, which is why they weren't working. If you encounter any issues in the future, I would encourage you to raise a brand new…

Hello Cathy, Welcome to Atlassian Community. It's nice to have you join us! Could you please show me a screenshot of the yellow border you're referring to? I've never seen that before and so I'm not really sure what you're referring to. When you select Files & Images, this is the window that will pop-up if you are on the…

Hi Thomas, Welcome to Atlassian Community! It's nice to meet you. According to Okta's troubleshooting guide, Status Code 405 means: The Access Gateway has detected an anomaly in user access to the <Requested Application>. Possible Cause The Access Gateway will return this status code when it detects a possible issue with…

Hello @Jeffrey.Weir, Thank you for reporting this to us! This particular bug was regarding the Create from Template macro and has been resolved since October 2019. When creating a page from a new template, it doesn't fill in the page title using the template title. If you need to be able to set a page title when creating…

Hello @[deleted], Unfortunately, a lot of the cases that are reported to us from end-users are due to either customizations that have been applied, or lack of permissions. Many of the permissions issues can be resolved directly with the admin without having to go through support. In addition, many of the troubleshooting…

Hello @Alison Huang, I'd love to know more about your issue and help you solve it. Would you be able to raise a new question describing the issue you're encountering? You can link it here when you have and we can start troubleshooting your issue! Take care, Shannon

Hello @okkesyaglici46, Happy to help! You can compare the Cloud offerings from our site: * Confluence Pricing With the free version of Cloud, you can have up to 10 users, and an unlimited number of pages. However, you won't be able to manage permissions individually on the pages. All of your pages on the free account are…

Hello Marco, Thank you for reporting this. I've seen this behavior myself, and it's been reported as the following bug: * CONFCLOUD-68395 "Remove Surrounding Panel" option from Excerpt Include macro doesn't work It's on our long-term backlog for the new editor. If you no longer have the legacy editor, you can contact our…

Hello @Ayodeji_Adedeji, Welcome to Atlassian Community; it's nice to meet you! A few other users have reported something similar, but it appears we're still looking into those cases at this time. The best thing to do here would be to have your site admin raise a ticket with the Cloud Support team. That way, we can look at…

Hi @LiorHadar, Welcome to Atlassian Community. It's nice to have you! From what I understand, you want to hide the total number of issues returned in the macro. Is that right? You also mentioned that you want your customers to only see the data without links. Can you let me know what you mean by that exactly? If you want…

Hello Patrick, Welcome to Atlassian Community! It's nice to meet you. I have a few questions about the situation. * When does this message occur exactly? The moment you click the pencil icon? If you click the 'E' shortcut instead, are you able to edit the page? * If you were to copy the page, are you able to edit the copy?…

Hi Maros, Thank you for confirming that. So it seems that it's an issue only with the legacy editor, and is fixed in the new editor. Glad that Janice was able to help apply the workaround to your site! Take care, and have a pleasant rest of your week. Regards, Shannon

Hello, I've had a look at the log file you sent, and there's just too much information there to be able to narrow down to your issue specifically. I'll need to know exactly the time and date that you had the Confluence user attempt to log-in. When I look at your log files, going from the 11th of March backwards, there are…

Hello all, This feature is now in our short-term roadmap and we've begun the early stages of implementing this on the new editor. Per CONFCLOUD-65302: Hi all, Confluence editor PM here. We are in the early stages of exploring how to show an attachment thumbnail as a link. Bringing this functionality to the new editor is on…

Hello, Thank you for sharing that. These log files go back to February 18th, so could you please tell me the exact date and time that you replicated the login issue so I can trace it to a given error message? Thank you! Shannon

Hi @yong hu, That doesn't really tell us what the error is, but it could be something like this: * Exceeds max allowed packet for MySQL About your user management - Jira and Confluence aren't sharing the same userbase? Can you please still show me a screenshot of your User Directories setup is like? I'd like to see that…

Hi Helena, That's great to hear! Thank you for letting me know the solution is still good for the latest versions of Confluence. Take care, and have a pleasant week. Shannon

Hello Josh, No, unfortunately, at this time, it won't be possible to re-use existing variables in the new template editor. The workaround mentioned in the other bug I shared (CONFCLOUD-67845) states that you'd have to save it each time you re-use a variable name. In the meantime, please ask the Support Team to help you…

Hello there, Thank you for raising this with us. The Quick Search option is not configurable itself. It will always search the entire Confluence site, unless you have used specific Confluence Search Syntax to get a more specific result. An example of the parameters you can use are available on the linked knowledge base…

Hello Sumbal, Thank you for sharing that information. I believe this is still likely to be a connectivity issue, but we'd need to have a look at your Cloud site to know. As for the new editor, it should already available on your site; it would be the default for new pages. I recommend that you raise a ticket with the Cloud…

Hi Ilia, Thank you for confirming that. Was there a certain amount of data in the Jira issues macro that you noticed was causing this? Can you share with us the fix you ended up applying to correct the issue? Thank you! Shannon

Hello Andras, Thank you for following-up on this case. I created the request below to track this feature: * CONFCLOUD-67922 Ability to dismiss or disable Smart Card behavior for links I'm linking it with the internal case, so please add your feedback to that ticket. There's not a way at the time to cancel the nagging, but…

Hi Carolina, I'm sorry to hear that copying and pasting images from the internet isn't working on your site. I've tested it just now on my Cloud site, in the new editor, and I can confirm that it's still working for me. I'm using Google Chrome to test. These are the steps I'm using to replicate. * Right-click the image and…

Hi @[deleted], It used to be possible to raise tickets as any user on the site or even via email, but it is something that changed recently. So no worries, it's not likely your administrators changed your user rights. Again, sorry about this, just let me know if there's anything I can help you with! Shannon

Hi David, That would explain it! Thank you for keeping us up-to-date. :) Take care, Shannon

Hi Josh, Thank you for your question! It's still possible to insert new variables by clicking the + > New Variable option in your template menu. The bug affects inserting existing variables or using the $ shortcut. You can also contact the Cloud support team and they can take a look at your site and see if it's possible to…

Hi @yong hu, It seems like there's an issue with your User Management setup. Are you using the local directory for user management, or using Jira to manage your Confluence users? Can you walk me through the steps you took to import the Jira users? Please also show me what your User Directories setup looks like on…

Hello @[deleted], Thank you for letting us know about that. I'm so sorry you've having trouble reaching support. I can certainly help you with your problem, but I just wanted to clarify for you why you're not getting the option to raise a support ticket. The reason you'd get that message is either: * The URL you provided…

Hi Jun, Welcome to Atlassian Community! It's nice to meet you. In Confluence Cloud, it's not possible to invite new users simply by generating an Invitation Link, as you can in Server. I've created a feature request for this below: * CONFCLOUD-69556 Ability to Generate an Invitation Link For the time being, you'll need to…

Hi @David Toussaint _Communardo_, I must have missed that; I generally check add-ons to see which versions they're compatible with. Thank you for pointing that out! 😎 Take care, Shannon