Shannon S Atlassian Team

Hello Rob, Welcome to Atlassian Community, and thank you for contacting us about this. You'll be asked to login when you access a page that that is not public. You need to be a licensed Confluence user in order to access the page. When you paste the URL into Zebrix, you're not already logged into the page there, so it will…

Hello, Thank you for that! I've raised a support ticket now, so our Cloud team will be able to have a look for you. I'll watch the ticket and we can update this thread here once we know more about your case. Take care, Shannon

Hello @mhl, Welcome to Atlassian Community! I've had a look, but there doesn't appear to be a known issue at this moment that would've caused that, so we'd like to have a deeper look at your site. We'll be able to investigate your logs and let you know what might have caused that and if there's a way to get the data back.…

Happy to hear! Take care, and have a nice week. Shannon

Hi there, Thank you for describing what you're looking to do. There's not a way to serve this information directly in Cloud. Have a look at our Developer resources as you may be able to create an add-on that would work with Confluence Cloud and your external API. Another option would be to use the iFrame Macro to load a…

Hi Luigi, Thank you for your follow-up. My suggestion to you would be the same, and that is to contact our Support Team so we can take a look at your logs and see what the problem might be. Let me know if you have any trouble raising a ticket! Regards, Shannon

Hello @Виталий Турченко, Regarding your comment: I did not understand your question... Every morning, when users come to work, the first user experiences problems with authorization. It takes a very long time. What I was asking is, when it takes a long time for authentication, do you ever get a timeout message? It sounds…

Hello again, Topaz! I'd love to help report this to the development team so we can get this working in future releases. I believe this might be something that changed in the new Confluence editor. You mentioned that the Table of Contents macro worked as expected previously. Do you know if the Panel macro also previously…

Hello @Pheakdey Yi, Welcome to Atlassian Community! It's nice to meet you. Can you confirm with me what services you are referring to that you want to ping? Is it an external service, or do you mean that you want to know the status of your Cloud site in a Confluence page? Looking forward to hearing from you, Shannon

Hello @Prateek Saxena! Sorry to hear you've lost access to your space. There are three different methods you can use to try and find your space. * See Navigate Spaces (under the heading View spaces in Confluence. Can you confirm with me that each of those methods does not lead you to your space? * If not, and if you know…

Hello Miranda, Welcome to Atlassian Community. It's nice to have you join us. We're currently working on returning this option to our new version of the Confluence editor in the following feature request: * CONFCLOUD-65302 Ability to link text to an attachment in editor In the meantime, if you view ... > Attachments from…

Hello! Welcome to Atlassian Community, and thank you for raising this question with us. Unfortunately, there's no way for us to tell why your import failed without looking at the log files. It would require me to raise a support ticket for you. Should I go ahead and do that for you now? This would then allow us to gain…

Hello @yong hu, Thank you for providing that information. Can you confirm with me a bit more about your database? * What database version are you running for your Jira and Confluence sites? * Where is that database server located in relation to your Jira and Confluence sites? It would be helpful if we can take a look at…

Thanks, Sarah! Take care, Shannon

Hey there, That's great to hear! Glad you were able to get everything fixed. Take care, and have a pleasant rest of your week. Shannon

Hello Søren, Sorry to hear you're having trouble using your company template. When creating content on Confluence, you can click the + icon in the sidebar, and it will take you to a menu of available templates. If you remember the name of the template, you should be able to scroll down and select it. Be aware that some…

You're welcome, Luca. Hopefully it can help! Take care, Shannon

Hi Sarah, No worries! Thank you for confirming you are using Forms for Confluence. Adaptavist, the vendor for that add-on, actually has their own collection for questions here at Atlassian Community. I'll go ahead and move your question over there and someone will be able to assist you from their team. Alternatively, you…

Hello Raja, Sorry to hear that you've been having issues with this. Can you help me to understand what it is you're trying to do? What is the script you've sent us? If you are trying to create an add-on or develop for Atlassian Products, it's best to seek help on our Developer Community, which you can find from on…

Hi Manuel, Welcome to Atlassian Community! Happy to help. You can review our list of Confluence Templates, but I don't believe that any of them are truly suited to creating a training plan. My recommendation would be to have a look at the available templating add-ons which are available from Atlassian Marketplace. You can…

Hello, Thank you for confirming. At the moment, this is not possible with the Jira issues macro. You might want to have a look at Atlassian Marketplace, as there could be some add-ons that might help with this. There are a few feature requests we have at the moment that might also be of interest to you: *…

Hi Steven, Thank you for confirming that. I see the statement from the developer that it's indeed the same issue, so please watch CONFCLOUD-66601 for updates. I'm so sorry there's not a workaround for this yet, but I hope that it can be resolved soon! Regards, Shannon

Hello Youssef, Thank you for reporting this. I see that my colleague has been assisting you on your case. I've asked him to reply here once it's resolved. That way, if there's a fix or a known bug, it will be publicly documented. Thanks again, Shannon

Hello @Topaz Yaron, Welcome to Atlassian Community, and thank you for reporting this to us! I just have a few questions for you. * Can you show me a screenshot of the page where the icon is missing? * Can you confirm that other users in Confluence are not having this issue? * What browser are you using and what version?…

Hello Jeroen, First of all, welcome to the Atlassian Community! It's nice to have you join us. I realize that you resolved the issue by switching to the standard plan, and I did review your support ticket with us. However, I really want to find out why you were having this issue so no one else has to have the same problem.…

Hello Steven, Welcome to Atlassian Community, and thank you for bringing this up to us. I'm sorry you've been having so much trouble getting the Filter Results macro to work. It sounds like you might have run into a bug we've encountered with Jira gadgets in Confluence, including the Filter Results macro: *…

Hi Sarah, Welcome to Atlassian Community. It's nice to meet you. I believe that you may be using a 3rd-party add-on to create your form in Confluence, since the feature does not exist in Confluence itself. Could you tell me what application you're using for that? The answer would depend on which add-on you're using. Thank…

Hi Cathy, Thank you for providing those details. The menu you shared above is from when you type / to insert a macro in your browser, correct? Can you let me know more about the yellow border you're seeing? I don't see one in the image you included, but I think you might be referring to the picture icon next to Files &…

Hi Sam, Welcome to Atlassian Community! The case sounds similar but not exactly the same; I would recommend raising a new question and include your Confluence version so we can help you out. Thank you! Shannon

That came used too scare the crap out of me as a kid; I was worried about all the noise and getting my finger smashed under one of those hippos! That and the games Operation and Perfection, I was a very nervous child.